Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,268 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jessica Adams was very understanding of our reason to cancel upcoming Cruise, at fairly short notice, without applying further penalties. Thank you Jess - hope to speak to you again. JC”

Helpful Report

Posted 2 years ago

“On the day previous to my booking an unnamed young lady failed to phone me at 2.30pm as promised. Rachel quickly went through the booking process and left me full of confidence that my cruise was booked and that I had done the right thing in returning to CRUISE118”

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Posted 2 years ago

“Very helpful hope to book more cruises in the future”

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Posted 2 years ago

“The prices are good”

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Posted 2 years ago

“Easy to negotiate good price”

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Posted 2 years ago

“Very good and helpful”

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Posted 2 years ago

“Good service from Racheln”

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Posted 2 years ago

“I would have given 5 stars originally as our rep was brilliant and everything got booked. But a couple days later having found out that our 3rd cabin on ocean view was not available after all being booked and deposit paid, is very disappointing. Apparently not the fault of the rep but the fault with P & O live availability etc. We’ve been offered to book inside and balcony. We don’t want inside as could have booked that before. Now some of us will be having to pay more for the balcony as the rest of us will be in ocean view. Very very disappointing.”

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Posted 2 years ago

“Was the most competitive price we could get in comparison to P&O direct and other cruise agents. Kim was very knowledgeable on how P&O operated and gave good advice on the process leading up to the cruise.”

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Posted 2 years ago

“Added princess plus at £25 per day per person when booking cruise. Confirmation took hours to come through to email and then princess plus had not been added. Have contacted several times and your rep was waiting for Princess Cruises to respond. Now waited two days and I have contacted your agent who said other person I spoke to is still waiting response from Princess Cruises. Need to sort out as this is an anniversary pressie for husband and need to put things in place asap. Many thanks”

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Posted 2 years ago

“We are a family of a mother, grandmother, and two children (the children have never been on a cruise before, they will be very excited). We opted for a balcony so that we could have a little more time in the cabin. The team of Cruise 118.com made the itinerary very easy to navigate and we only have to get packed and we are ready for this lovely cruise. Many thanks to the staff at Cruise 118. Many thanks, Linda Jones”

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Posted 2 years ago

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Posted 2 years ago

“The booking was fine. Rachel answered our questions,and pleased with how it was handled.”

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Posted 2 years ago

“Efficient, helpful.”

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Posted 2 years ago

“I had a lot of trouble with the website so in the end I rang up. The lady was most helpful and I was able to book our cruise on the phone. Something is not quite right with your website!”

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Posted 2 years ago

“Friendly and helpful staff that have knowledge of the cruise ship”

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Posted 2 years ago

“Really friendly in the phone , very helpful and easy to book this way , there was just one thing that I think , and that’s there were no coach or on board spend or anything else including with this booking , and had I booked it directly with p&o would have got a better deal ( better room with on board spend or free coach travel worth £240 from where we live to Southampton so price wise it wasn’t any cheaper in the end”

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Posted 2 years ago

“I booked two cruises. One was booked as requested but the other one not. We asked for a port side cabin but we’re given one on the starboard side. It was corrected on the same day but the absence of an explanation or an apology was disappointing.”