Cruise118.com Reviews

4.8 Rating 14,865 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 14,865 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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feedback@cruise118.com

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I always book our cruises with cruise118.com
Helpful Report
Posted 2 years ago
Following mistake with the cabin room number on the Thursday all sorted on Sunday, Thank heavens. Pleased with the experience. I used James Broxton a couple of times previous. Does a great job gives plenty of information & very helpful?
Helpful Report
Posted 2 years ago
Paula very helpful and relatively quick booking
Helpful Report
Posted 2 years ago
Excellent service, nothing to much trouble
Helpful Report
Posted 2 years ago
On our first try, I ended up booked on the wrong cruise, but another concierge pulled it out of the fire, and did a good job of communicating and booking for us.
Helpful Report
Posted 2 years ago
Very Happy with the deal I got. The Agent was very Helpful, Friendly & Polite.
Helpful Report
Posted 2 years ago
The young lady I spoke to was very helpful with the initial information I needed and made the booking for me, however since then I have found that there is a lot that was not covered in this initial contact and I am struggling to make sense of what I am reading. Such as: needing covid pass (what a headache that is), and I think there is a form to fill-in before the cruise and upon return to the UK, I found this info by chance. So I wonder how much more should I might find if I knew where to look??
Helpful Report
Posted 2 years ago
Pleasant helpful staff
Helpful Report
Posted 2 years ago
very informative and very helpful
Helpful Report
Posted 2 years ago
Kym Bacon was very helpful
Helpful Report
Posted 2 years ago
Very happy with Rebecca, nothing was to much trouble.
Helpful Report
Posted 2 years ago
Very happy with Rebecca, nothing was to much trouble.
Helpful Report
Posted 2 years ago
Good service eventually very busy on phones unable to book online due to covid? When we booked Gill was brilliant and patient
Helpful Report
Posted 2 years ago
Good experience overall. I was told that there was $100 on board credit but none evident in booking confirmation. My best price was not matched so how can you advertise that it is guaranteed ?
Helpful Report
Posted 2 years ago
Exellent service from Lorraine.Smith again. Thank you Only let down is the after service , take days to answer e mails / phone , NOT enough bums on seats me thinks .And questions though the concierge for get it , its take a week at least
Helpful Report
Posted 2 years ago
after leaving a negative review the other day, I was contacted by Laura to update me on the delay in receiving any information from you. Happy now that I know what the problem is and its not caused by you but the cruise line. Although had I received an email to inform me of this rather than nothing at all, I wouldn't have felt the need for a negative review. please keep your customers informed then your reviews will be great not negative.
Helpful Report
Posted 2 years ago
VERY GOOD UNDERSTANDING OF CRUISE INDUTRY AND AS ALWAYS EXCELLENT SERVICE
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Posted 2 years ago
Pleasant experience and we liked there was no sales push
Helpful Report
Posted 2 years ago
Andrea McDiarmid has gone above and beyond to help a group of eight of us to change our bookings from one cruise to another she has been patient extremely helpful through what has been a very stressful time fir us having to cancel one cruise due to upset from a previous cruise she has been understanding and extremely helpful and I would like cruise 118 to personally thank her from us all once again for our appreciation I would recommend anyone to use Andrea again thank you so much Andrea x
Helpful Report
Posted 2 years ago
Gréât service … long winded due to the legality bits but otherwise good
Helpful Report
Posted 2 years ago
Cruise118.com is rated 4.8 based on 14,865 reviews