Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,268 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to a man called Kenneth McConachie and he was so nice. He gave me all the quotes I wanted and didn't pressurise at all to book. He called back at an agreed time and multiple times after until it was convenient. He was so patient with me. He was super clear with all the details and did everything he could to give us the best possible options within the budget we had. The only reason for a markdown was due to payment. I paid the deposit and then 10 minutes later got a call to pay the full balance. To then get a third call to say that our two separate bookings couldn't get on the same flight. Kenneth did everything he could to get us all on the same flight and cruise 118 split the cost difference of gaining the additional flights from Royal Caribbean. Not ideal but still the risks of a live system, I say a worker should never blame his tools but this is an exception! Thanks Kenneth”

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Posted 2 years ago

“First experience to plan and create our cruise booking was very good - Jennifer was friendly, patient and knowledgeable throughout the process.”

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Posted 2 years ago

“Great help from Louise. Very efficient and helpful”

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Posted 2 years ago

“Easy to book Shelley made everything clear”

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Posted 2 years ago

“Helpful and knowledgeable.Jennifer had all the answers to my questions.The call was relaxed,and with a sense of fun.Got a fab deal.Thanx.”

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Posted 2 years ago

“My experience has been great and this really is down to one particular cruise concierge Mr Sam Bender. He planned our very first cruise & as we were newbies he gave us all the information we needed. When planning my 2nd cruise once again Sam booked this and he was fab. I called to book a 3rd cruise and spoke to two other concierges, however I didn't feel I was getting the same service. Not to say they weren't pleasant, but I didn't get a call back when I requested and another time I didn't feel that the concierge was attentive enough. So all in all, I believe some of the staff are more attentive and patient more than others. So that said for as long as Sam Bender is still there he will be my go to person for future Cruises with Cruise 118.”

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Posted 2 years ago

“Very helpful and friendly staff”

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Posted 2 years ago

“Satisfied 😌”

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Posted 2 years ago

“Shelley dealt with my booking ,and was very helpful. I am sure that if I have any problems she will be there to help.”

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Posted 2 years ago

“Very quickly Kirsty arranged a great cruise deal with Fred Olsen. Very efficiently done. Great stuff.”

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Posted 2 years ago

“Very good service when I book through the telephone”

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Posted 2 years ago

“A very helpful concierge, Ruth But i was not told of nhs discount of 10%, so only found out after booking on MSC site. As 1/30 workers do work for NHS, Cruise 118 concierges, should include this in their info.”

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Posted 2 years ago

“Andrea Mcdiarmid very helpful. Thank you”

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Posted 3 years ago

“Very well explained on everything about the cruise thank you”

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Posted 3 years ago

“Extremely polite and helpful. They forgot to email us a confirmation but when we got in touch, this was easily sorted.”

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Posted 3 years ago

“All went well until I received the final invoice for a holiday in Jan 2024. This was for a holiday that was booked on the 29th August and the deposit paid. I then received the final invoice later that day saying that the holiday would be cancelled in 7 days time if I didn’t pay it. Didn’t pick this e mail up until Tuesday 30th August 2022 I called Cruise 118 waited for at least 45 mins for call to be answered. By this time the stress level was going through the roof. They apologised and said it was a clerical error and sent me another e mail with the correct payment date. Still stressed out really uncertain as to whether this holiday will be cancelled on Sunday 4th September 2022. On the whole my husband have been pleased with cruise 118.”

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Posted 3 years ago

“Excellent service from Travel Concierge - Daniel Norris - cheers :)”

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Posted 3 years ago

“Excellent company to deal with, made the booking process straightforward.”

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Posted 3 years ago

“Kirsty was very helpful”

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Posted 3 years ago

“booking for the first time with cruise 118 a bit concerned that it took 2 days for confirmation of booking and full payment to arrive however up to now everything seems on track hopefully just waiting for confirmation of flight times”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,268 reviews