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Cruise118.com Reviews

4.8 Rating 14,835 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,835 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very helpful concierge, Ruth But i was not told of nhs discount of 10%, so only found out after booking on MSC site. As 1/30 workers do work for NHS, Cruise 118 concierges, should include this in their info.”

Posted 1 year ago

“Andrea Mcdiarmid very helpful. Thank you”

Posted 1 year ago

“Very well explained on everything about the cruise thank you”

Posted 1 year ago

“Extremely polite and helpful. They forgot to email us a confirmation but when we got in touch, this was easily sorted.”

Posted 1 year ago

“All went well until I received the final invoice for a holiday in Jan 2024. This was for a holiday that was booked on the 29th August and the deposit paid. I then received the final invoice later that day saying that the holiday would be cancelled in 7 days time if I didn’t pay it. Didn’t pick this e mail up until Tuesday 30th August 2022 I called Cruise 118 waited for at least 45 mins for call to be answered. By this time the stress level was going through the roof. They apologised and said it was a clerical error and sent me another e mail with the correct payment date. Still stressed out really uncertain as to whether this holiday will be cancelled on Sunday 4th September 2022. On the whole my husband have been pleased with cruise 118.”

Posted 1 year ago

“Excellent service from Travel Concierge - Daniel Norris - cheers :)”

Posted 1 year ago

“Excellent company to deal with, made the booking process straightforward.”

Posted 1 year ago

“Kirsty was very helpful”

Posted 1 year ago

“booking for the first time with cruise 118 a bit concerned that it took 2 days for confirmation of booking and full payment to arrive however up to now everything seems on track hopefully just waiting for confirmation of flight times”

Posted 1 year ago

“It was an easy way to get information and the agent passed me to somone else to give details she had no access to. He in turn did ring back with all information requested. Sent email to which I am waiting a reply.terrywaller@rocketmail.com”

Posted 1 year ago

“Really quick and easy to book”

Posted 1 year ago

“Bit of a wait for the call to be answered but once through my request was dealt with promptly.”

Posted 1 year ago

“Very good service”

Posted 1 year ago

“Very good service”

Posted 1 year ago

“Efficient in details except for flights. The approach to tell me about flights and bag limitations should be available before I pay for the holiday,not after. Otherwise fine.”

Posted 1 year ago

“In general, the booking process was very easy. However, after the payment got accepted I was shown an empty page (just the bottom and top banners were visible) - which was a bit scary because there was no confirmation or booking reference displayed. Eventually, I got an email confirmation but those 20 minutes between the payment and the email were a bit stressful. Also it would be great if I could put my BA executive club number when booking via BA link.”

Posted 1 year ago

“Very easy to book and everything explained well. However did not receive medical form and have been trying to contact you with no joy.”

Posted 1 year ago

“Bit of a wait for the call to be answered but once through my request was dealt with promptly.”

Posted 1 year ago

“Georgina was very knowledgeable and informative when I had to rebook our cruise after the cruise line cancelled our booking and had lots of problems getting anyone to respond to my emails or phone calls from customer service. I was put on hold for so on number of occasions long that I had to give up at the end and call on the number as a new customer.”

Posted 1 year ago

“Sam made the booking process easy, and was able to tailor make the pre and after cruise arrangements to suit us. I haven’t given five stars as we haven't taken the cruise yet, and as they say ‘the proof of the pudding will be in the eating.’ So i will review again afterwards. I must say I am looking forward to it though.”

Posted 1 year ago

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Cruise118.com is rated 4.8 based on 14,835 reviews