Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,215 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not told that we needed to check in on line before so this caused us up to an hours extra time before we could board. Also when we booked in for cruise was told we'd not paid enough and had to pay another $17 even though our booking said we had paid everything.”

Helpful Report

Posted 10 years ago

“My review of my booking starts off well with my initial enquiries being handled by Jonothan he took all the details and I informed him I had to run these by our friends, it was agreed I would receive a call back the next day at 4:00pm as he would be off duty. This phone call never arrived and at 6:00pm I called the office and spoke to Annette I explained the problem and she checked and said yes it was on the system that I should have been contacted, Annette the took my booking and I asked her to contact our friends so they could book a cabin next to ours. Annette did ring but there was no reply (I asked for a 4:00pm call as I knew they would be in)This was on Thursday I received a call from our friends informing me they had not been contacted, this was Tuesday evening, I rang the office again and spoke to Ryan who did manage to sort the mess out. I think there are some gaps in your office communication system as this does not show your office in a good light. Well done to Ryan for sorting everything out. Both Jonothan and Annette were helpful but missing that first phone call back caused problems, so not a good experience for me this time Terry Walton”

Helpful Report

Posted 10 years ago

“Had to ring back 5 times got word it will be sorted Friday 18th waited 12 min & 9 min to to be told to leave a message !st & last time get your act together, only Kate had any clue”

Helpful Report

Posted 10 years ago

“still trying to to get my bording cards for my cruise i have booked with you you sent me a email days ago saying thy where ready to print of it is now sat 29/8/2014 and still i can not print them”

Helpful Report

Posted 10 years ago

“It is a pity we were not told that we would definitely have a 33 - 60% view blocked or we would have booked another cabin. We were only told this would be the case by the Fred Olsen staff themselves so very disappointed”

Helpful Report

Posted 10 years ago

“the original booking and the confirmation was excellent however we had two issues which your company did not do anything to resolve, but which Celebrity really tried to solve.viz It was not explained that the drink package did not include bottled water nor sparkling water in bottles... as I am a non alcoholic drinker it did not cross my mind that the drinks package did not include these products... Also I was told as well as my friend that we were entitled to two special meals per week.... This was not the case....Celebrity only allowed us 1 special a week. However due to Celebrity's Good Will we have booked another Cruise through your company but we are hopeful you will address these issues and offer us some sort of compensation. Rgds...Ronald Gross”

Helpful Report

Posted 11 years ago

“Whist the people on the phone try to help, especially when things go wrong , getting things badly wrong at the outset was not good.( quoting flights to wrong airport and therefore the cost was quoted at £1000 lower than it actually was.) Also we spoke to 5 different people despite the individual service boasted about. However this is the 3rd time we have used 118 and this was the first disaster and they DID try to right the mistakes by getting us an upgrade and a very competitive quote, they were not always polite however, when we pointed out our frustrations!!”

Helpful Report

Posted 11 years ago

“Erin was excellent but she went away in the middle of our booking. We were upset to be spoken to by so many different people who were all in different places and seemed to be working for different companies. All asked us the same long winded questions for the booking. Surely this was not necessary ?? This gave us no trust or faith in the company We were shocked to be asked to pay all the cruise money and checked you (Erin) out with Oceania as we were suspicious you were a bone fide company We still have our fingers crossed after parting with so much money ! At one point we nearly cancelled and gave up as it all seemed too much trouble and not professional. However we shall see how you deal with us from now onwards. Pamela Golton”

Helpful Report

Posted 11 years ago

“I was disappointed with this company for the following reasons... 1. the 6 bottles of wine are in fact a voucher to buy 6 and get 6. the small asterisk **** is not seen. 2. the on board credit is a beverage card 3 the tour ticket was not e mailed to me so I had to use ships expensive internet and print off!!”

Helpful Report

Posted 11 years ago

“the first quote I was given they made a mistake so I was requoted the second quote there was also a mistake so they came back with a third quote which turned out to be ok”

Helpful Report

Posted 11 years ago

“Phoned last Sunday afternoon and the young lady said that she would have to get someone with sales experience to ring me on Monday. This did happen and he made several calls but I had specific needs (that need not go into here) and he said he would investigate and ring me on Tuesday morning before 10.00am. This did not happen and I phoned the office in the afternoon and they said that they would contact my concierge and get him to phone me. This did not happen. On Wednesday I phoned again but my man did not call back. On Thursday afternoon I called the office around 3.00pm and gave them an ultimatum that unless I was contacted by 4.00pm then after I would get back from the school run I would ask to speak to the MD. At 4.30pm my man called me with several alternative cruises - he said he had been away from the office for two days and had requested that someone should call me (he actually works from home!). Eventually I did book a cruise but frankly this was a really bad customer experience.”

Helpful Report

Posted 11 years ago

“On my first enquiry I was asked within seconds if i'd like to book today (bit pushy I thought when I didn't even know any prices as yet) I was promised a return call by close of business, it didn't happen. I expressly said the dates from 9th November to 19th November any length cruise between them. I got an email the following day saying cruise found from 8th November for 16 nights! for £2,770. I had told him I didn't want to spend any more than £50- £80 per night per person max. As the cruises seemed a lot more expencive than expected for where I wanted to go, I then decided to look at the Med again. I found one with another company that I liked and phoned your lad to see if he could match or beat the price as he had asked me to do. Within minuets again he asked if I was going to book there and then, and that was even before he said if he could match it. This is not what i am use to from cruise118, as I and all my family have used you many times before. I'll think twice before calling again, as prices and deals need to be thought about, I don't like to be rushed or pushed into making decisions especialy when spending a lot of hard earned money!”

Helpful Report

Posted 11 years ago

“HI This would have been a 5 Star review other than within days of making my booking (with the excellent Sally) I recieved an email from you offering discounted Cruises - including a saving of several £100 over the cruise I had just booked. NB Fortunately Sally had already price-matched another company selling my chosen cruise which meant I had not wasted quite so much money by making my booking when I did. I rang in yesterday to discuss this and another issue and spoke to a very helpful/polite guy who explained that there was nothing that could be done about the reduced Cruise cost or the $100 drinks voucher I missed out on. He also advised me that a manager would be contacting me to discuss my concerns and to be fair I did miss a call on my mobile. However, I returned the call as requested and left a message to which I have had no further response. I would be cautious about booking any future Cruises with you (or excursions) as your prices are obviously very variable - I do appreciate that a lot of this is out of your control but it is irritating to know that I have wasted money.”

Helpful Report

Posted 11 years ago

“Taking the initial enquiry and making booking was very good. From then on a total shambles of a service. Could never speak to initial person who took our order ands subsequent operatives very casual and lacked training. Your web site did nor concur with the cruise ship information and we received no caring help with our concerns and queries having told them that we were in our 70's and had not cruised before. We asked several times for information about cabin positions and also luggage labels. Told to look up cruise line direct and just download. No caring service at all, just typical casual attitude of modern untrained youth I was also told that we were entitled to 12bottles of wine and that details would be forwarded . To date no further details I can only speak as I have found. Given our experience we cannot recommend your company. My summation is :- Get the Sale, and then let them sort the rest out themselves”

Helpful Report

Posted 11 years ago

“After I booked cruise tickets from cruise118, I send an e-mail to ask some details about go on board, there is no responds to me. I am very unhappy about this poor after-sell service. I think maybe I will not to choose cruise118 anymore to book a cruise trip.”

Helpful Report

Posted 11 years ago

Dear Miss Lui, thank you for your feedback we work extremely hard to ensure the service we provide is both exceptional and consistent and we are very disappointed to hear of your comments. Please can i assure you all Customer Service matters are taken very seriously. After speaking with you this morning I am pleased we were able to answer all of your questions which hopefully restored your good faith in our company. Best regards Anita Customer Relations Manager.

Posted 11 years ago

“M y wife and I have cruised with a number of cruise lines, Cunard, Celebrity, Royal Caribbean and booked through a number of agents. However we have never had the problems on previous occasions that we have had since booking cruise Ref GD2T3X. Having established the cruise details required by e-mail I Booked the cruise by telephone on the 28th of January. However when booking I was informed that 100% payment was required at time of booking ,this had not been mentioned before. This caused a problem as we do not have £5000 spare cash in our currant account. I offered £2000 deposit with the remainder on the 29Th (after a visit to the bank) and this was accepted. The young lady explained that the money would be split into two payments £287.14 & £1712.86. no problem. Confirmation arrived WRONG cabin and no mention of £287.14. I rang and spoke to Gillian who agreed that the cabin was wrong could not understand the problem with the money and confirmed by e-mail the correct cabin. On Friday 31st I received your correspondence requesting the balance of £3019.20 to be paid. Upon checking with my bank they confirmed that £287.14 had been paid to Holland America which when added to the £1712.86 paid to 118 amounts to the originally agreed deposit of £2000. Once again I rang and this time Keeley had no record of the mysterious £287.14 but promised to investigate and ring me back which she very quickly did confirming that the money had been found. What a performance, I do hope that our first trip with Holland America goes better than this . You may also note that I have paid Without complaint the six pence difference between the Quoted price of £2366 pp x 2 = £4732 and the final invoiced price of £4732.06. D G Spencer PS Cheque posted yesterday.”

Helpful Report

Posted 11 years ago

“118 are very good at selling, but once payment is received it all falls apart with failure to return telephone calls, failure to answer emails and we even tried their contact the boss, but again no return call.”

Helpful Report

Posted 11 years ago

“I felt bullied into a sale without being given the full details, was told it was the best offer available provided I made an immediate decision. This proved not to be the case. I wasn't given the chance to see a copy of the agreement before the full amount was taken. I was promised a phone call to confirm passport details,but was not contacted. The assumed details were wrongly applied and I was expected to pay £50 to amend them even though the correct details have been amended.”

Helpful Report

Posted 11 years ago

“I was very pleased with 118 when I first booked with you. But unfortunately my father passed away on the 23rd very suddenly so I needed to cancel. I contacted you and you were very helpful and said that a cancellation invoice would be sent to me. This has yet to arrive and I obviously importantly require the money now for other things. I have emailed a few times asking what is happening but haven't received a reply. Maybe this review will provide me with a reply as I would like to book with 118 again in the future, when things have calmed down, as initially I found your service very good.”

Helpful Report

Posted 11 years ago

“I was not given the complete details of my hotel bookings and return flight reference no. I was not informed that there would be an administration charge.”

Helpful Report

Posted 11 years ago

Cruise118.com is rated 4.8 based on 15,215 reviews