Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,268 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not had a confirmed invoice- fed up of 118 saying its the cruise company and being caught in the middle- How can it be so difficult to make a booking and get it right.Not impressed, this is NOT a company who do what they say they will.”

Helpful Report

Posted 9 years ago

“Still waiting for a response to an email request over a week ago?”

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Posted 9 years ago

Good Afternoon Mr Hopson, I have sent you an email please can you let me know how I can help. Regards Lynsey

Posted 9 years ago

“Initial documentation had errors and the transfer arrangements were very badly handled. Failure to reply to emails was disgraceful.”

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Posted 9 years ago

“What on earth is the 'Concierge' bit about? I have rec'd 12 emails all from different people at Cruise 118. also the emails dont specify the cruise .....which is a hassle if you have 2 or more bookings ongoing) (The attachments also have vital info missing!!) Bit of a shambles really. The admin is pretty poor. Cruise 118 needs to get it joined up if they wish to promote concierge service. (Might transfer to IGLU in future)”

Helpful Report

Posted 9 years ago

Hello Mr Monoghan It is very disappointing to hear that you feel this way. We work extremely hard here at Cruise 118 to ensure our service is both exceptional and consistent and so it is always disappointing when on the odd occasion we find this not to be the case. One of our managers has been trying to call you and will continue to do so in attempt to clear up this matter. If I can be of any assistance please email me directly clare.cruise@cruise118.com. I am one of the senior managers in the business and would be delighted to iron out any issues and answer any questions or queries which you may have. Many Thanks Clare

Posted 9 years ago

“The actual first impression was good but then it has been very frustrating and I have had to chase almost every piece of documentation and wait for queries to be answered with not much response until chased yet again. Many different people have answered my queries and sent the documentation via email and each person has been friendly but it has just seemed such an effort on my part to get everything we needed done.”

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Posted 10 years ago

“Booked last weekend, charged mire than expected and still waiting for promised summary of what booked and times etc.”

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Posted 10 years ago

“Hi, I booked with cruise 118 just over a week ago and already I have had to make what I see as a very valid complaint. The service to date has been poor and the lines of communication even worse. I have been in contact with Joe (sales manager) and I have not had the kind of response or satisfactory outcome that I would have expected from a company who alledgely prides itself on great customer service? I have to say that I have seen no evidence of that.”

Helpful Report

Posted 10 years ago

“The adviser was a very personable and engaging representative who rang back as requested to enable us to confirm the booking and explained the cabins available very well However I was most disappointed that : I was given dates that were incorrect, I advised that the dates quoted were not accurate, I was given the drinks package as a free add on and after confirming and paying a deposit was then informed by telephone later that it was not available for this tailor made cruise, I was assured that the cruise ship had a self service laundrette as we were booking a 31 day cruise and current reviews and ship details do not suggest this to be the case. If I am mistaken on this I will gladly remove this criticism.”

Helpful Report

Posted 10 years ago

“To be honest, not good. I had to get my name spelt correctly twice when checking documentation. The cruise dates were also recorded for 2016 instead of this year. The other 4 people in our party have had a worse experience with the accuracy of their documents. We were told that you had new staff and they were still learning the ropes. A bit of a hassle really. But at least the cruise booking and flights now seem ok.”

Helpful Report

Posted 10 years ago

“The actual booking process was fine but there were mistakes in our names on the tickets. We then had very significant difficulties in making telephone contact with both Cruise 118 and Thomson. I know it was the day after a bank holiday and they were very busy but it took intermittently hours to make contact. In a competitive business I am surprised that they do not have the resilience to cope with extraordinarily busy periods. In fairness, the problem was eventually resolved and they were very apologetic”

Helpful Report

Posted 10 years ago

“Arrogant and unhelpful.”

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Posted 10 years ago

“First contact with Cruise Concierge good, received Booking Confirmation, then the problems started items we were due to receive in a given time scale never happened, the password to allow entry into the Cruise Concierge Service has never been received due to Computer problems, it is now 5 weeks. The Cruise Booking Invoice should have been sent within 21 days, it took 4 weeks after some chasing. Lets hope the Quality of the Cruise Booked lives up to expectations. Malcolm King”

Helpful Report

Posted 10 years ago

“I rang on Saturday to book a special cruise as its my husbands 68 th birthday and our 46th wedding anniversary,I spoke to Nigel Pettit and he told us that we were flying with Thomsons on the Dreamliner so we thought oh great suppose to be a good Aeroplane,I asked him if we could upgrade and he said there wasn't any i asked if I would be possible to ask at the airport he said yes there could be cancellations,but wouldn't be sure,I booked our cruise a outside cabin as the balcony was a bit expensive,he did say we may get a possible upgrade. but when I read the saver page it says no upgrade will be given,so that was that,I then awaited an booking e mail to my e mail address paulinebland49@yahoo.co.uk,and it never arrived,So on Sunday I rang and spoke to another chap he said he would pass me over but didnt,I then got an email of the cruise,from him an Nigel Petit,it was basic no booking reference and it I'd double bed,so yesterday Tuesday I ran 118 gain and spoke to Becky,told her my concerns and said I would like to know what airline we were on as it dint state on the booking form,She went On to tell me we were going with Thomas Cook,I said oh I was told it was a Thomson Dream,I also asked her bout points as we have Ben with P&O before,she said she would check with them and ask about the airline and ring me back,She did after a short while,said we were going with Thomas cook,so I asked her if we could upgrade,as on Thomsons dream you get your drinks free as from nov 14,I'm not sure about Thomas cook as we flew Premier class the last cruise we had,Becky then went on to ask about hotels I said we would be looking to book one for the 27th and car park,she said she would e mail me some deals,also I was expecting some details of a hotel experience on one of the islands as I would have treat my husband for his birthday which was on the 4th march and ? though were at sea could book either day aside,she said our tickets were ready and for me to book in with P&O and print the messes army paperwork off,well I've searched my e mails and my Spam,and as yet ive not had a single e mail except Sunday to say thankyou for booking,This is our first time with Cruise 118 and up to now I'm not very Impressed,please could you look into this for me and let me have the outcome,telephone 01642 825059 also I gave Nigel our address it can't have been noted as Becky asked me for it as said they didnt have it,I never ever complain but I like to be organised and I can't do anything a the moments my husband keeps saying have I got an email yet I keep aging No ,thankyou regards Mrs Pauline bland,”

Helpful Report

Posted 10 years ago

Good afternoon Mrs Bland, Thank you for your review. Please note, this matter has been passed on to the Sales Manager for investigation and we will be in touch with you shortly. Rest assured, this is not indicative of the service we provide to our customers and we apologise for any inconvenience caused. Thank you for your time. Kind Regards Chloe Powell Customer Relations

Posted 10 years ago

“we booked two cruises with 118 and were told the cruise and stay to new york in october gave us a good deal but no on board credit because of the "good deal" we received. when we contacted Cunard to book our military credit which we always receive no matter what the price of the cruise we book we were told we could not receive it because of the deal the agent had from 118 had made with Cunard. If we had gone to Cunard in the first place we could have booked the cruise at the same price and received our onboard credits .so all in all not best pleased. Shall not be booking with 118 in the future.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to complete a review Ms Austin. We are sorry to hear you are unhappy with your booking. At the time of booking, we gave you the very best deal available as we do with all our customers. We have spoken with the cruise line and their like for like quote is considerably more expensive than the deal you have booked with us. The cruise line have advised us that no additional on board credit or discount is available for the Military Fare. If you wish to discuss these specific costs we are more than happy to call you. We always endeavour to give our customer the best deal available at the time of booking and on this occasion we believe we have done so. Kind Regards Chloe Powell Customer Relations

Posted 10 years ago

“booked two cruises with 118 but because we were told we had a "special deal" with the first one we could not claim our military on board spend with Cunard which we were not told about when we booked with 118. If we had arranged both cruises with Cunard ourselves we would have had to pay the same price as 118 and been able to get our military benefit. next cruise we book we will go straight to cruise line.”

Helpful Report

Posted 10 years ago

“Initially dealt with one person, then others got involved which made things a little confusing as to who I was dealing with. The price was not as good as booking direct but I thought that I would go with Cruise 118 as they would do everything for me. This has not happened so far. I was given the cruise company's booking reference, so I went on to see if all our details had been added. They hadn't so I did it. Not a good start! My seats on the plane will be done for me, will they? My boarding cards and cruise ticket will be done, will they?I'm not confident and I think I will end up doing them. This is not what I paid for!”

Helpful Report

Posted 10 years ago

“Unfortunately, this time with Cruise 118, non of our health concerns were taken into account, and we ended up with the opposite of what we needed. I sent a number of emails to our courier, who never seemed to be in the office and got an automated response saying we would be contacted next day and we never were. It took another 2-3 emails to get a response and my queries were never fully answered, just being told everything was as requested. We ended up with a 12 day cruise when paying for a 14 day cruise, which was specifically chosen for the extra day in Venice, it being on my hubby's bucket list. Instead of leaving at 7 pm the following day we sailed at 1 a.m. and never saw Venice. We arrived in Barcelona on the 12th day at 7 a.m. and were on the coach to the airport at 8 a.m. making our 12th day spent in the airport. So we only ended up with 11 days of holiday. The aim was a relaxing holiday before hubby went into hospital for a hip op and it ended up a nightmare of travel. We booked, on the conceirge's recommendation trips from another firm. We were happy with 1/2 day excursions, obviously my hubby couldn't walk around too much, but the Istanbul excursion ended up a whole day and we had to walk around everywhere, with the tour assistant insistant in trying to get us into a carpet warehouse, again not on our agenda. We arrived back at the same time as the full day excursions and they had done so much more with the coach picking them up and dropping them at each point of interest. My hubby was bedded for 2 days after that one and I ended up walking in bare feet as I have fybromyalgia and I too couldn't walk so far without my muscles going into spasm and my toes getting cramp. It meant that the end of the excursion, which was the Grand Bazzar, we never managed to do, we were so knackered and in pain. We found a cafe and waited there for the rest of the group, then the bus wasn't there to pick us up and we had to stand around for nearly another hour before it turned up. We asked about Rome and should we book the bus to take us in and back and were told no, the train station is right at the port, and will drop you at the Colesium, which was our point of interest. Needless to say that was not so. It took a shuttle to get us to the end of the port, another shuttle to the train, 45 minutes (standing) on the high speed train to Rome, then another 30 minutes on the 64 bus, which we had to find out for ourselves, before we reached our destination. It is not much wonder that Rome is the city where most cruise tourists get left in port. We would have been better taking the ships bus in and back, as we met the ones who did as we were getting the bus back to the station. I think this cruise concierge needs a lot more training, and to spend more time at the office being available to answer queries, she certainly didn't give us any up to date info, as with the change of 2 days lost on the cruise or the fact we would spend the day in Barcelona in the airport. Nor did she inform us the ship was unsuitable for our needs, as in no bath. The room was small even though she had us pay extra for moving us and we asked about tips and if we could pay upfront, which she said yes, we were charged extra and then had to pay 18% extra service charge on anything we purchased, such as wine, drinks etc. I insist on chatting in person the the company so that they are aware of our specific needs and rely on them to steer us to the proper ship, cruise, excursions etc for us. This failed miserably this time. We have used Cruise 118 previously and were very pleased with the service but this time was terrible. Saying that I have nothing but HIGH PRAISE for the staff on the Norweign Spirit, they made our stay onboard brilliant, the problems were all at the planning stage with the Cruise 118 staff member and not keeping us up to date on changes made by the Cruise company.”

Helpful Report

Posted 10 years ago

“Although the booking experience was very good we later found out that another company was £150 cheaper, that's just our haste in not waiting for other quotes. However, the most irritating thing is that we gave full particulars to the agent when we booked, we then emailed through our insurance details and now the cruise line are chasing us for the information that we gave to your Cruise Concierge. It's not good enough.”

Helpful Report

Posted 10 years ago

“Firstly when I rang the person I spoke to (Dom) he was going to call me back the same day with a quote but I had to ring back as he didn't get back to me, then from the original price quote we were given by the time we came to book the next day it had gone up by approx £250 as he had forgotten to add various things on. He also didn't ask us if we wished to choose seats for our flight so by the time we could do our online check-in the seats we prefer had gone. Also I asked him about a contact number for the driver for the transfers and was told that he didn't have one - I rang the transfer company myself and was told there would be transfer numbers on the vouchers. I also asked about the time for disembarkation and was told it started at 9am and to just get off as soon as you can. This was incorrect as the latest we could disembark was 9.15am which meant we had to wait for the transfer which was booked for 10.20am and although the other 2 tranfers were good I wished I hadn't booked this pick up as we had to wait for an hour and a half as he was 20mins late and when he arrived he was just one of the taxis so we could have joined the taxi queue and been at our hotel an hour earlier and paid less for it. We were also sent the wrong vouchers for our transfers, when I phoned up about this I was put through to a girl called Chantelle who was very helpful and efficient. She worked out that we had been sent someone else's vouchers so sorted it all out very promptly. Finally the hotel that you use in Rome ( Bailey's ) was not very good. The room was clean and the staff polite, but it was like the black hole of Calcutta. It only had one small window overlooking an internal fire escape so we had to put the lights on all the time and even that did not give enough light to read and I had to go into the shower room to put my make-up on. Their breakfast was also very poor. On the plus side the cruise was very good and we had no complaints about the hotel in Barcelona.”

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Posted 10 years ago

“Booked Thomson cruise through Cruise 118. After cruise lodged complaint. Every time I ring up for progress report I get a different agent. No one seems to take control of this. Still waiting for reply”

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Posted 10 years ago

Cruise118.com is rated 4.8 based on 15,268 reviews