Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,213 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have cruised many times, and have now have booked our first cruise with Cruise 118. The staff on the telephone are charming and obliging- making all the right noises. However- we booked our cruise on 5th October- and despite frequent requests from various Concierges we have not yet received our booking documents. The figures and totals were incorrect- although have been adjusted now. We really wish we hadn't engaged with this company, we have never had problems with other Companies. This has absolutely spoilt our cruise plans. I feel a complaint to the CEO coming on- not a good start. No confidence in Cruise 118 AT ALL If we can't get our booking documents in the first instance-- will we get our tickets at the appointed time?? Sarah Briney saved the day- excellent communicator- did all she said she would do. Cruise 118 need to be thankful they have her. Sarah is a credit to herself. We still hold back, we are still anxious in relation to being able to book our excursions and receive our tickets on time. It is an unknown - we would review again at a later date.”

Helpful Report

Posted 8 years ago

Dear Mrs Frith Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. I hope our telephone conversation helped alleviate any concerns you may have had. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 8 years ago

“Spoke with advisor who promised to ring back between 430pm and 5pm didnt. We had to recontact you. Promised to ring the next morning with car park quote didn t. Email confirmation sent was incorrect d.o.b. Wrong also departure point wrong. Arranged my own car parking. Expensive cruise poor service.”

Helpful Report

Posted 8 years ago

Dear Mr Davey Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. Kind Regards Customer Relations

Posted 8 years ago

“Booked and paid deposit for two couples for cruise ,two ocean view cabins .had a call please call back problem with credit card,called back no apparent problem,after being passed to 2 desks find the problem was in fact the cabin situation and only one was available at that price the second one would have to be much more expensive about £500 more as we are pensioners it was a hard decision but in the end decided that rather than not have a holiday and let our friends down we would pay the extra money and go .During the next two days we received four confirmations from different people and not all the same,in the end in desperation i called again as we were now really worried about if we had a holiday or not ,the last person i spoke to backtracked for us and said all would be ok.I would like to say all the people i spoke to tried their best to sort it out for us.But not the best of starts for a holiday . Best Regards, Jean Newell.”

Helpful Report

Posted 8 years ago

“Was the hardest cruise I have ever organised. Everything appeared to be a 'cannot do' rather than 'can do'. Really not sure if ever use 118 again after this debacle....even if we eventually did get it booked it was through MY perseverance not 118. I have been asked by 118 to review my original comments and while most of the issues were eventually resolved I cannot provide a better reveiew than "average" which at least is up from "poor"! This is because most of the work was still done my me i.e. if you do not know you HAD to do something for a cruise, then trying to ensure you have complied with everything required prior to a cruise is that much harder. Spent 2 weeks chasing up embassies to confirm if a different visa is required or if a visa is needed at all. Have been to UAE many times before but Celebrity & 118 kept banging on about needing a multi - entry visa for UAE and as while having been there before have never done a cruise so thought there was some other requirements only to find out this is generic information given to all even though they knew we were UK nationals. (I accept other nationalities living in UK may need visas but this MUST be picked up at initial booking and separate/ different facts sent accordingly. INDIVIDUALS book holidays IRRESPECTIVE if the cruise line has thousands of customers.”

Helpful Report

Posted 8 years ago

Dear Mr Riddell Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 8 years ago

“Promised call backs didn't happen, twice. Promised email quote didn't happen (once). Original cost quote was followed up by an invoice from the cruise company that was greater than the original quote. No explanation in the accompanying email that this didn't affect the amount I'll pay (despite discrepancies like this frequently happening, so I was told). Long waits before the phone was answered. Strongly suspect that many calls to Cruise118 are un-necessary (see above comment about invoice from the cruise company). Could do without the additional cost of the calls, the hassle in sorting out the query, wasted time and stress.”

Helpful Report

Posted 8 years ago

“Double payment was taken out of my account with a further 3 attempts to take more. This alerted the banks fraud team, who contacted me. Nobody at 118.com knew how to refund the over payment. I spent a whole day contacting my bank to ask questions on behave of 118 with no success of them refunding my money. I in the end had to get my bank to cancel both payments. This in all took 2 days, because of their error I had £4,000 ring fenced that I could not spend for two days. I only paid the money after speaking to a 118 manager and requesting a senior person take my payment. I related my two days of problems (hell) to this manager but she was not willing to make any good will gesture.”

Helpful Report

Posted 8 years ago

Dear Mrs Price Firstly, please let me apologise that you felt the need to write this review, as this is not what one would expect when travelling with a reputable company like Cruise 118. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am profusely sorry for the problem you incurred regarding the payment of your cruise. I fully understand how frustrating this must have been and I assure you it was not our intention to cause you any inconvenience. I hope that you had an enjoyable holiday. Yours Sincerely Customer Relations

Posted 8 years ago

“No breakdown of itinerary sent to me by "e"mail within one hour as promised.I had to ring 24 hours later for conformation which was disappointing as I booked the holiday and paid the deposit within 1hour after a discussion with my wife.”

Helpful Report

Posted 8 years ago

“Spent ages on the phone agreed the price only to find out that the operator realised He had booked us on the wrong cruise Then the price went up from the original cruise”

Helpful Report

Posted 8 years ago

Dear Mrs Ledwith Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per our telephone conversation yesterday, I hope this has provided some clarity regarding your concerns. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 8 years ago

“Agreed on cruise deal and offers only to be told that certain things not included when your company phoned back a few hrs later”

Helpful Report

Posted 8 years ago

Dear Mrs Davies Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per our telephone conversation last week, I hope this has provided some clarity regarding your concerns. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 8 years ago

“Initially good on phone but corrections requested seem to be a problem- firstly with my title and name and our dining time preference. Both remain inaccurate on email confirmations being sent to me. This does not inspire confidence.”

Helpful Report

Posted 8 years ago

Dear Ms Quintyn-Williams Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per our telephone conversation I can confirm that your details have been corrected on our booking system. Can we also apologise for the inconvenience that this has caused you. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 8 years ago

“You took 3 days to confirm my booking after taken my money, after I called back to find out what's going on!,”

Helpful Report

Posted 8 years ago

Dear Mrs Chen Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. I can confirm that your booking was confirmed on the day you booked. May we send our apologies as it took a few days for you to receive your confirmation. Kind Regards Customer Relations

Posted 8 years ago

“Although previously pleased with their service, this time we're extremely disappointed; because of their error in our booking, we lost out on our normal Captains Club upgrade.”

Helpful Report

Posted 9 years ago

Dear Mr Rubens Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. I can confirm that your cabin was upgraded as per your conversation with my colleague. We are truly sorry that this did not meet your expectations. Kind Regards Customer Relations Team

Posted 8 years ago

“The reason why poor, I spoke to 4 agents, Ryan who gave me one price and did not ring back when he said . I rang to speak to him but he wasn't there and spoke to Sarah who gave me one price, then calculated again with a different price and asked me to email her the email that instigated me to ring in the first place and said she would ring back the next day. She didn't so I rang again and spoke to Sophie I think who apologised and said she would get Sarah to ring back if not she would, I was then called back ten minutes later by a Shaun, I had to go through whole story again and finally booked paying £200 more than I was first quoted by Ryan!! Shaun was good , however when I asked if he had mine and my husbands crown and anchor numbers he said yes, but only mine is on the RC invoice, so emailed again today and waiting on a response. This all happened over 23/24 June. One last thing when speaking to Sarah, she said oh yes I can see you have an enquiry on a cruise !! I have a booked and paid for a cruise in August with my daughter!! So I was taken aback by that!! We also booked last year with you with my daughters. Thank you for listening and hope my feedback helps as overall I think you are a good company. Regards , Barbara Croft.”

Helpful Report

Posted 9 years ago

“This is my 15th cruise and is the first time I have had to deal with 5 different 118 booking agents! I received conflicting emails re the outbound flight though this has now been resolved. I have to say that the 5staff were always very pleasant and helpful and that the fault appears to be with p&os system! In future I would prefer to deal with just 1agent!”

Helpful Report

Posted 9 years ago

“I've rated you poor because the booking process was painful and took a very long time. Your operative was great but we really strugglled because the noise on the line was horrendous. There was so much sound from others at your call centre that I just could not here your operative. He adjusted his phone and equipment several times to try to help but we had to give up after about half an hour and agree a call back time. Your operative had to use an alternative phone but even this was of poor sound quality. No really conducive to good customer service. Also you asked loads of questions and I then had to provide the same info myself on the P&O website anyway, what was the point of this.”

Helpful Report

Posted 9 years ago

Good Morning Mr and Mrs Ward. Following on from your review on our website, I would like to thank you for your comments provided. Matthew Bennett had only started with us the same week that you booked, hence not explaining in full as to why we take down personal information from your passports etc in order to make the booking. We also enter the details on the P&O system in order to send through to you the etickets from the P&O website. We cannot download the etickets until we have the information. Regarding the noise/telephone issue, this is when we had just moved offices, all teething issues that we had in the office have now since been rectified and soundboards / new desks and a better telephone system is now in place, it just deems unfortunate that your booking was made within the middle of the new renovations. I have listened to your booking call and I totally understand your meaning. Once again I would like to thank you for bringing your comments to my attention, and I am sorry for any inconvenience this may have caused. I hope you have a fantastic holiday Lynsey Smith

Posted 9 years ago

“Wrong surname , wrong year ,disaster. Since last sentence i have been told it is not a conceierge cabin i have booked after being told it was,not looking forward to this holiday ,as worried other things may go wrong,so no in conclusion i will not change my views on this cruise company, They have not been revsolved ,i found out myself that cabin i had booked was NOT a concierge one. This cruise was booked as lost my husband recently,decided to take my Grandson on holiday,wanted it to be special for him,that is reason i asked for concierge cabin .”

Helpful Report

Posted 9 years ago

Hi Mrs Armitage, I am extremely sorry for the service that you have received. I am hoping that all is ok now with your booking since your last call with Shivani on the 03rd May 2016. Kind Regards Lynsey Smith

Posted 9 years ago

“Booked one cabin and when conformation came it was a different one, after phone calls told do you won't it.”

Helpful Report

Posted 9 years ago

“I booked this cruise and the girl i booked it with was very helpful five minutes after paying i had an email off cruise.co.uk offering me the same price but with a free beer and wine package. I rang back immediately but was told you couldn't match it or should we say prepared to do anything as you had my £950 already. So not impressed with 118...........use them again.errrrr probably not”

Helpful Report

Posted 9 years ago

Good afternoon Mr Heayns Thank you for your review, I have taken a look at your booking and spoken to your booking Concierge and MSC, MSC are not offering free drinks on any of their cruise holidays, you can pay for the drinks package separate, i am not 100% where cruise.co.uk have got their prices from. Regards Lynsey Customer Relations Manager

Posted 9 years ago

“Thought we were getting a very good deal on the room, but when checking the room allocated it was half the size of a standard room. This was not stated when booking the holiday so ended up overpaying for a tiny room.”

Helpful Report

Posted 9 years ago

“My husband and I have only done one short cruise before but Helen was really helpful is sorting a suitable cruise for us, but when we checked the details it had been put through on the wrong dates. We then had to phone again as the flights didn't link with the cruise. We were then given 3 different dates as to when the balance was due. Also when phoning we were never able get back to Helen, and had no reply to an email either - so not pleased and not the experience expected.”

Helpful Report

Posted 9 years ago

Cruise118.com is rated 4.8 based on 15,213 reviews