Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,219 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More than one consultant (Hannah and Krystle) getting my CLEARLY spelled out and enunciated, name wrong with no apology or sounding bored as if it didn’t matter anyway. As a former sales manager and telesales at that! I can tell you that not only is it the single most important sign of respect but getting it wrong indicates inefficiency lazy attitude, poor attention to detail and leads to loss of confidence and loss of customers who will go elsewhere. No clare topliss and Wayne have been excellent”

Helpful Report

Posted 7 years ago

“We had a transatlantic cruise with the flight home arranged by cruise118 which involved a flight from Miami to Madrid with a connecting flight to East Midlands. Everything went according to plan until we arrived at Madrid airport where we were not given enough time to disembark from one plane, negotiate a very large airport to find the gate was closed for our connecting flight and we were stranded. Iberia alines finally arranged a flight back to UK 4 hours later but to Heathrow .On arrival at Heathrow we then faced a journey to St Pancras to get a train back to Leicester and finally a taxi home, 48 hour journey!!! This trip was 4 months ago and we are constantly being passed off and Cruise 118 are blaming Iberia which is wrong as we bought the whole holiday package from Cruise118 and the sales person recommended these flights and arranged them so Cruise 118 is responsible.”

Helpful Report

Posted 7 years ago

Dear Mr Eames I am sorry to hear you have experienced difficulties with your return flight home. I would like to reassure you that it is impossible for Cruise 118 to book any flights which do not meet the minimum connection times set by IATA. I understand your complaint is currently in process with Iberia airlines however if you do require any further assistance please do not hesitate to contact our Customer relations department. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager

Posted 7 years ago

“Messed up hotel/everglades booking in Miami which I fortunately noticed before we left so was transferred to another hotel which had no record of us on arrival so had to wait approx. 1.5 hours while it was sorted. Never did receive a correct final invoice.”

Helpful Report

Posted 7 years ago

“My wife rang to go on a Colours of Brazil cruise, priced on the web site at £1,699. Spoke to a very nice agent named Greg. We were then told the price advertised was incorrect and was actually 2,599!!!! Would not use this company again.”

Helpful Report

Posted 7 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries

Posted 7 years ago

“Polite and helpful staff, but did not deliver what they promised. Deal included case of wine which they never sent in spite of many requests”

Helpful Report

Posted 7 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please can you contact us directly so we can address any issue you may have had with your booking experience. Kind regards Customer Relations

Posted 7 years ago

“Inaccurate transcription of info given. 2 phone calls with promise return call but no calls”

Helpful Report

Posted 8 years ago

“I was never informed that there would be a 2.5% credit card charge which I only noticed upon checking my statement, otherwise I would have paid by debit card. Regards, Michael doherty”

Helpful Report

Posted 8 years ago

Dear Mr Doherty, Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. As a company we do charge 2.5% on all credit card transactions. I am aware that when you booked we had a current promotion where these fees were waivered for the deposit of cruise bookings. Our system does not allow us to take the credit card fee from the transaction therefore we add this amount to your discount. I sincerely apologise if this process was not explained on the booking call to you. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries

Posted 8 years ago

“After speaking with an agent on cabin allocation when received confirmation one of the cabins changed number. Was waiting for a call back but never got as the wrong contact number was taken! (don't know where that number came from) Rang next day but couldn't do anything to help... ended up contacting Celebrity Cruises and they confirmed that the cabin number we were given had already been allocated back in January!! Another call to get our contact number changed and was supposed to be called back Monday 13th March after 4.30pm from the concierge BUT no callback.... Not happy and the only thing I am glad of that it wasn't our main cruise of 2wks with my family.”

Helpful Report

Posted 8 years ago

“Concierge did not follow up after they sold the cruise very lax”

Helpful Report

Posted 8 years ago

“I would not book a cruise holiday with this company again as their change of name charges on a booking are extortionate.”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into. Unfortunately when a customer amends their booking so close to sailing we do have to adhere to the terms and conditions and make the appropriate charges if applicable. Although I am sorry that my response may not be to your satisfaction, I would like to thank you for taking the time to contact us and if I can be of any further assistance, please do not hesitate to contact customer relations Kind regards

Posted 8 years ago

“After a good start price matching the high street price with your representative unfortunately an error was made when deposit payment was taken. We were contacted and told that it would be corrected first thing with accounts department. Unfortunately this was incorrectly calculated on at least 2 occasions and it took 4 different telephone calls of over 3/4 of an hour to correct. This is not acceptable. I am still awaiting the amended invoice showing the correct amount taken and left to pay!! I am also still waiting for the credit to appear on our account! Again unacceptable!”

Helpful Report

Posted 8 years ago

Dear Mrs Lawton I am profusely sorry that you have found it necessary to write to us with feedback of this nature. We work extremely hard here at Cruise 118 to ensure our service is both exceptional and consistent and so it is always disappointing to find that on the odd occasion this has not been the case. As a customer focused company feedback whether good or bad is extremely important to us, and I am very concerned with the issues that you have raised in your review It is only on the receipt of information such as this that we can assess and improve the services that we offer. Rest assured I have looked into this matter and can see that the booking was made on a Saturday so unfortunately our finance team where unable to resolve the situation until the Monday. May I once again apologise for any inconvenience and stress that this situation caused. Please do not hesitate to contact us if you need any further assistance. Customer relations

Posted 8 years ago

“I have already e-mailed James Cole your MD a couple of times. He has NOT replied to either. Not a COMPLETE answer to my e-mail sent to Mrs S.Creeny”

Helpful Report

Posted 8 years ago

I apologise profusley that Mr Cole has not replied. As a CEO Mr Cole is often out of the Country however he usually forwards any escaltions to me as the Customer Relations Manager. Again I am sorry that this appears not to be the case in this instance. I understand that since your review you have been contacted by one of our team leaders and this has now been resolved. If you need any further assistance please feel free to email me directly sarah.evans@cruise118.com

Posted 8 years ago

“Very disappointed that we were promised three Balcony cabins on Deck 14 and 13 at just over £7000 and you just had to confirm wit MSC by the time you got round to this you told me the only cabins available were on deck 10 and the best price you could do was £7700 on the 01/04/2018 not the 08/04/2018 Still waiting for response to my grumbles”

Helpful Report

Posted 8 years ago

I am sorry that we were unable to secure the original cabins quoted. We work on a live booking system and therefore until we have confirmed the bookings we cannot guarantee the availability, the live booking system is open to the every agent in the World. Our booking concierge try and obtain the best price available at the time of booking. MSC do not allow us to hold options on the cabins therefore we can only book once we have received the final go ahead from yourself and the deposit. I hope that you and your family have a wonderful holiday and if you have any queries please do not hesitate to contact me. Regards Sarah Evans Customer Relations Manager

Posted 8 years ago

“Cruise 118 are still advertising cruise at a lower rate but will not honour the price when I try to book it!”

Helpful Report

Posted 8 years ago

“my friend and i were booking up 2 seperate rooms with the same advisor we asked for 2 rooms with balcony next to each other we were told no problem and agreed adeal and price we were happy with my friend booked his room then the phone was passed to me to give my details and was told there was no room left for me so i would have to pay 400 pounds more than him for a room witha balcony we were then told my friend could not get his 50 pounds back without having to start sending emails and asking for his money back so we then asked for 2 rooms with out balcony together told no problem so i booked my room then at the end of the order the advisor asked to speak to my friend and told him his tripwas more money than mine because she had left his room as it was so as we were losing the will to live by now we just left it at that so as this was a surprise for my freinds wife 50 birthday i just hope we can find them on the ship and hope the holiday is a better time than trying to book up”

Helpful Report

Posted 8 years ago

Firstly, thank you for your feedback. I apologise that the booking procedure was not straight forward. Unfortunately we deal with a live booking website , meaning that anyone in the Country can book on Royal Caribbean’s system at the same time as us and this is why the second cabin had been sold while we booked the first cabin for your friend. I fully appreciate how frustrating this must be however I hope that I have been able to explain the situation. Having listened to the call, our concierge offered you a refund or a different cabin grade in order to allow you travel together. I hope that you have a wonderful holiday and if you have any queries please do not hesitate to contact us.

Posted 8 years ago

“Disappointing to say the least. I booked a cruise for next month and essentially I could of booked the holiday more cost effectively myself. I needed to do my own research and find better alternate flights than originally offered. I was then advised the flights had gone up yet when I checked a few minutes after the call they had come down in price. I now have confirmation of my flights and cruise and yet my concierage hasn't come back to me as requested about drinks packages, wifi and trips. Feel very let down and won't be using cruise118 again. I am still waiting to hear 'what extras can be offered' as a result of not receiving a fair price on my holiday.”

Helpful Report

Posted 8 years ago

Tom has spent considerable time finding you the best holiday that meets your requirements. It is very unfortunate that the flights increased when he went to make the final reservation however I believe I have already explained how this can occur. I would like to point out two crucial facts regarding your holiday, Firstly, had you booked a cruise only the price of the cruise would have been dearer as we receive discounted rates from celebrity when we package holidays, secondly, had you booked the flights etc. your self you would not be ATOl bonded meaning that if there are any problems while you are away we would not be able to assist you. I agree that Tom said he would discuss your holiday with his manager as he realises that you are not happy with the price and I apologise that he has not responded back to you personally. I can see from our records that we have discounted your holiday by £663.15 and we have made £45.40 in total commission we are therefore not in the position to offer any extras. It is impossible to check what the price would have been back in December when you made this booking however I honestly feel that the price Tom quoted is competitive. I hope that the above information helps to further explain the situation and you have a wonderful holiday.

Posted 8 years ago

“Having booked a cruise we now want to add a passenger, this should be simple but it has taken Cruise 118 more than twenty four hours and we are no nearer. Not even a phone call after promising to ring back twice. Not impressed!!”

Helpful Report

Posted 8 years ago

I apologise for the issues you have mentioned, we aim to provide excellent service for all our customers and I am sorry that this has not happened in this instance. I can inform you that MSC were not open on the 2nd January and due to the volume of calls received yesterday your query has not been addressed. I have passed your comments to the service team leader and you will receive a phone call today with the information you require. Once again I apologise for the delay and assure you of our best attention at all times.

Posted 8 years ago

“I had to repeatedly call to amend the booking. Information was constantly wrong and my name (despite telling your representatives numerous times) is STILL down as Mrs Kyra Mann (when I am a Miss). I really don't know why this is so difficult to get right? Don;t really feel that it is my responsibility to constantly call to correct your mistakes. Very unlikely we will book via you again.”

Helpful Report

Posted 8 years ago

Dear Miss Mann Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our apologies for the errors that occurred on your confirmation, and the inconvenience caused when calling to rectify these issues. Please rest assured that the points you have raised in your review have been looked into and addressed. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Customer Relations

Posted 8 years ago

“I was contacted by a different company and they quoted me £100.00 cheaper like for like. This was only one hour after l booked,some you win ........? Although l was happy with the booking agent Rebecca.”

Helpful Report

Posted 8 years ago

Dear Mr Canning Thank you for your review, Here at Cruise118 we strive to give the best possible service and appreciate your feedback. Please note for any future cruises you may book with Cruise118 we will price match any like for like quotes you receive before the booking stage. We are glad to hear that you were happy with your booking agent. Please do not hesitate to contact us if you require any further assistance. Kind Regards Customer Relations

Posted 8 years ago

“I had a cruise voucher which I was told I could use for my next cruise. I was told it was invalid. The cruise voucher number is C118RPT16. Sarah told me I could not have my deposit backafter you failed to honour the voucher as I would have gone elsewhere”

Helpful Report

Posted 8 years ago

Cruise118.com is rated 4.8 based on 15,219 reviews