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Cruise118.com Reviews

4.8 Rating 14,860 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

4.8

Based on 14,860 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

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Cruise118.com 5 star review on 15th April 2023

Cruise118.com 5 star review on 1st April 2023

Cruise118.com 5 star review on 27th March 2023

Cruise118.com 5 star review on 6th March 2023

Rodolfo Quiambao

Cruise118.com 5 star review on 27th February 2023

Cruise118.com 5 star review on 26th February 2023

Cruise118.com 5 star review on 26th February 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ADVERTISE A CRUISE AT £279 BUT APPARENTLY IT WAS UPDATED BUT THE PRICE WAS STILL £279 AFTER THE CHAT ENDED - MISLEADING AND WILL BE REPORTED”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. Prices are updated frequently but are subject to change as all pricing is live. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“Asked a question was told I was first in queue. Never answered me was told get answer in 1.26 mins still waiting”

Posted 3 years ago

We are sorry to hear of this experience. We are currently dealing with unprecedented volume of webchats and are looking into this for you. We thank you for your patience.

Posted 3 years ago

“Dreadful customer service from the expert cruise concierge ( no response from emails and calls ) promises that were made and not kept 9.5 hours on the phone and 22 calls waiting for a response ! Made a complaint and again more promises again not kept and waiting 6 months for a refund to get a partial refund and been advised the rest will be in our bank within 5 days ! Again nothing ! Avoid this company like the plague”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. We are currently dealing with an unprecedented volume of calls, emails and refunds and are working as quickly as possible to respond to all of our customers. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“We want to amend our flight and upgrade to business, we are now told someone will contact us within 3 weeks , terrible service, considering business class flights get booked up quickly and we may lose out.”

Posted 3 years ago

“Still no apology for their disgusting tactics Avoid this company”

Posted 3 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. We are glad you have now spoken to the Customer Relations Team and we have managed to resolve your queries. Please do not hesitate to contact us if there is anything else we can do to help. Thank You.

Posted 3 years ago

“Cruise 118 was our go to company for cruises, but not any more. Had a Princess Cruise booked for November 2020. The cruise was cancelled in August and has taken 23 weeks to get our money back, not withstanding the legal requirement to refund in 2 weeks. Cruise 118 kept blaming Princess Cruises, yet Princess refunded the money paid direct to them for excursions within the 2 week period, and on various blogs Princess were praised for their quick refund policy, which suggests that Cruise 118 were the ones delaying the refunds. Any company looks good when things go right, but a measure of a company is how it deals with problems, and Cruise 118 failed miserably this time and we have lost all our trust and respect for them. Cruise 118 should have worked for us to obtain a speedy refund”

Posted 3 years ago

We are sorry that you have been inconvenienced on this occasion. We are currently dealing with unprecedented volume of refunds at present and are working as quickly as possible. Due to the current climate ABTA have extended the refunds process for Travel Agents which we have been working hard to adhere to. We are pleased that you have a call with our Customer Relations Team later in the week who will be more than happy to answer any questions you may have. Many thanks for your patience in the meantime.

Posted 3 years ago

“Terrible,underhand,lyers Rip off merchants,choose any orther company”

Posted 3 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“Terrible experience trying to get through to the online chat. Someone messaged saying how can I help you, and then never bothered responding to anything else thereafter. 40 minutes wasted”

Posted 3 years ago

“It might be an idea if your staff would actually read msg’s sent instead of skimming over. Girls we have booked with before have always been superb ...... shame about Kellie Regards Sally Hooper”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“Do not ever consider this company Disgusting service”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“despicable,disgusting company still trying to steal my money after a year,after i wouldnt accept the booking they made with despicable underhand tactics trying to sell me a cruise and still trying to take my money Do not ever consider using this company Laura brookes was my despicable agent but contacted 2 others who did nothing about it”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“After waiting almost 4 months for my refund I received an email this morning telling me my refund will be with me in about 7-10 working days,this was only after I emailed them yesterday to see what was happening,needless to say I emailed them and told them it only takes 2 minutes to do a bank transfer,another way for them to hold onto your money for longer,I for 1 will never be using this excuse for a company to book a holiday again,we are not talking a few thousand pounds we are talking almost 10k here so quite a lot of money.”

Posted 3 years ago

“booked cruise with cruise and maritime who have gone bust. abta will only refund what cruise118 have paid to cruise dnd maritime which is over £240 less than i paid cruise118. they have not refunded my money or returned my emails or calls. i have today issued a formsl letter before action and will claim in the small vlaims court after 1 January 2021 if they do not refund me. Intending customers - you have been warned.”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. We are currently dealing with an unprecedented volume of refunds and are working within the ABTA guidelines to process refunds. Please be assured that we are ATOL protected and all finances are safe. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“Paula Molloy booked my latest cruise & was incredibly polite & helpful It made it easy to book my trip Very efficient & warm as Too, was Lexi who booked my cruise & stay around Brazil & Argentina”

Posted 3 years ago

“I don't think this issue is only related to 118,we have cancelled our booking for March 21 for various reasons and moved it to March 22 same holiday just changed the flights from Air Lingus to BA, Virgin or equal and changed the hotel to what i think is an equal rated to original just a better location and we have now had an increase of £1229 Ouch ! looks like getting money back of loyal customers ?”

Posted 3 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. Unfortunately prices are fluid and change on a regular basis which as travel agents is something we have no control over. Many thanks.

Posted 3 years ago

“I would recomend nobody uses this company. They give the perception that they are amazing and so helpful when booking. What has become apparent is that when a crisis happens they refuse to give your money back. I am concerned they are going under and would ask anyone to think twice before booking. There are loads of other reputable companies. TUI refunded our money within 2 months. 6 months down the line we have only received half.”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. We are currently dealing with an unprecedented volume of refunds and are working within the ABTA guidelines to process refunds. Please be assured that we are ATOL protected and all finances are safe. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“It started when I tried to cancel a cruise then it does down hill from here”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“We booked 2 cruises, both now cancelled. We are struggling to get through on your very limited opening hours for existing bookings. Yet if you are a new booking you are operating much longer phone hours. Quite convenient, take peoples money quickly, but not so keen to speak with customers to arrange their refunds. Come on do the right thing Cruise118. I have emailed twice now and no response.”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“Customers need to be aware. Royal Caribbean are not refunding for Cruises cancelled by them, I am still waiting after 6 months! £5000.00 owing. Think about this before booking.”

Posted 3 years ago

“My sister Mrs S Scobie booked a cruise for her and her husband and myself and my husband for the end of May through Cruise 118 which was cancelled due to covid. My sister has chased 118 numerous times and has recently received a refund for her holiday but we are still waiting for our refund, even thought all four of us were on the same booking. After 5 months of waiting I feel this is unacceptable. I understand the money will come from P&O but our Booking was made with Cruise 118. I’m sure enough time has been given to clear the back log so stop treating people this way.”

Posted 3 years ago

Thanks for your review. We can see both bookings were issued a cheque refund from the cruise line on the 9th September 2020. Please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team, if this is not the case. Many thanks

Posted 3 years ago

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Cruise118.com is rated 4.8 based on 14,860 reviews