Unbelievably appalling & unprofessional. Booked cruise on Wed 30th Sept for 5th Oct. Thurs: No confirmation - I emailed concierge as I work long hours & phone lines were closed. No reply. Fri: 2 emails from Cruise 118 - “3 days to go “ & “you’re booked on Getaway “ but no confirmation. I emailed again . Reply: “will look into it “. Sat: I rang and NCL was blamed for being slow. Three hours later 118 rang back: Cruise not booked as cut off point for NCL fly cruises was Thurs. 118 would book my flights & cruise but no transfers at Rome despite what I’d paid for. 118 suggested I “try to get on NCL coach at airport, if not, get a taxi “ which I “may” be able to claim for but will have to wait until I return home when “they’ll contact me to discuss it “ Wish me luck…