I have had a cruise booked with cruise 118 for a while now and I am finding their team very unhelpful. our cruise was changed from Celeystyal Experiance to Celeystyal Crystal a few weeks ago I was contacted by an agent called Lindsay and left her answering a few issues I had .Lindsay after 3 weeks and numerous phonecalls where her colleagues sent her messages to get in touch with me has still not been in touch and other agents say they cant help. This level of service is totally unacceptable not to mention stressful. we are now considering cancelling the full booking and taking our business elsewhere !!!!!!!!!!