We had a transatlantic cruise with the flight home arranged by cruise118 which involved a flight from Miami to Madrid with a connecting flight to East Midlands. Everything went according to plan until we arrived at Madrid airport where we were not given enough time to disembark from one plane, negotiate a very large airport to find the gate was closed for our connecting flight and we were stranded. Iberia alines finally arranged a flight back to UK 4 hours later but to Heathrow .On arrival at Heathrow we then faced a journey to St Pancras to get a train back to Leicester and finally a taxi home, 48 hour journey!!! This trip was 4 months ago and we are constantly being passed off and Cruise 118 are blaming Iberia which is wrong as we bought the whole holiday package from Cruise118 and the sales person recommended these flights and arranged them so Cruise 118 is responsible.