Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,482 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,482 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although we had to wait a couple of weeks to amend our booking thanks to covid making things very busy for Cruise 118 the service has been excellent. Changes made very easily and efficiently. Fingers crossed for next year's cruise ! Cruise 118 has some of the best customer service staff. Keep up the good work and thank you.”

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Posted 4 years ago

“I spoke to Jacqueline Jarrett who was very helpful and knowledgeable and helped us choose the cruise we have booked”

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Posted 4 years ago

“Helpful and knowledgeable. Very pleasant to deal with. Understood my needs”

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Posted 4 years ago

“I’m always happy to book a cruise with 118 I’ve been booking with them for about 15 years now the are always Pleasant and patience so obliging”

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Posted 4 years ago

“10 out of 10. From moment we began speaking to Katja Porter her service and attention to detail was first class. She was patient and knowledgeable throughout the telephone conversations.”

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Posted 4 years ago

“The Sales Concierge staff (Shelley & Rebecca)we have booked with have been most helpful, polite & informative.”

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Posted 4 years ago

“Another cruise booked with Cruise 118.....yay!!! The service most certainly is still first class and the staff are so knowledgable and helpful! Thank you Helen! 👍👍😀😀🚢🚢”

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Posted 4 years ago

“Estelle is extremely helpful and nothing is to much trouble”

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Posted 4 years ago

“Extremely professional, very easy to talk to and discuss options”

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Posted 4 years ago

“Fantastic customer service from Agent Rebecca Rimmer at Cruise 118. Rebecca sent us an email highlighting a particular good deal for a cruise next year. Consequently we booked with her directly. Rebecca takes care of all our needs from start to finish. Excellent service!”

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Posted 4 years ago

“I have booked a number of cruises through Cruise118, the service you receive is excellent, travel consultants are always so knowledgeable, helpful and friendly, I would not consider using any other company.”

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Posted 4 years ago

“Must admit after working in travel for a number of years myself I had lost faith in the level of service that agent gave to customers , however Stacey Dixon at cruise 118 has completely restored my faith , we have booked two separate holidays with her in the last 6 months and would definitely recommend her to anyone who want to book , great service and although only known us a short while really listens to our requirements and mad the process easy and uncomplicated, this is the reason we book through agents and not direct ourselves , Excellent service”

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Posted 4 years ago

“Laura was very helpful and knowledgeable and made it a pleasure to book our cruise.”

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Posted 4 years ago

“My phone call was dealt with by Lorraine Smith - what a lovely lady she is, she couldn't do enough to make our next cruise exactly what we want. She was 'on the ball' with all the information we needed and then when I mentioned the long drive we have to reach Southampton for an overnight stay in a hotel and park our car for the duration of the cruise was so helpful with suggestions and even said I could phone her if we got stuck with our usual hotel - which I did! I phoned Lorraine back and she was straight onto it and within 5 minutes we were booked into a lovely hotel with parking. Cannot praise her enough she's a diamond.”

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Posted 4 years ago

“Great & easy booking experience got everything we needed for our staycation cruise”

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Posted 4 years ago

“The lady was very friendly and very helpful. Would highly recommend cruise.118.com. Only problem we had our cruise changed from 11 days to canary’s to 6nights round uk. We changed our cruise but didn’t receive confirmation until I emailed for it”

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Posted 4 years ago

“Katya was extremely helpful. Very polite and efficient.”

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Posted 4 years ago

“Excellent service yet again !!”

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Posted 4 years ago

“Our cruise was cancelled and we were offered a refund or a similar cruise next year. We chose the latter. This was done very efficiently and nothing was too much trouble.”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,482 reviews