Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,268 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - bit worried when John promised to call me back around 19:15 as he finished work at 20:00 - he never called and was really disappointed but at around 21:15 he called me which was well the end of his shift We booked that eve”

Helpful Report

Posted 2 years ago

“Steph was very helpful with booking our 1st cruise on world europa when we got back we decided to get away again when we rang we spoke with andrea who was also very helpful and we booked p&0 arvia with her and both were great loads of info given and patient thankyou both and thankyou cruise 118”

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Posted 2 years ago

“Overall good service, but a new cruise line (Ambassador) for yourselves meant that information was limited”

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Posted 2 years ago

“Greg was very polite and helpful, this is the second time i have used cruise 118 and would definitely recommend them.”

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Posted 2 years ago

“Jen has been so helpful in finding suitable cabins for our large family holiday. She answered very quickly my question on a party member joining the cruise half way through. The service was efficient and information regarding the booking e-mailed almost be return. If Jen represents the service throughout Cruise 118 then the company as a whole is excellent.”

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Posted 2 years ago

“Thank you for your patience whilst I was trying to decide on my choice and position of my cabin. When you get to a certain age everything is much harder computers etc. Best wishes to you all”

Helpful Report

Posted 2 years ago

“Thank you for your patience whilst I was trying to decide on my choice and position of my cabin. When you get to a certain age everything is much harder computers etc. Best wishes to you all”

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Posted 2 years ago

“YOUNG LADY IS VERY HELPFUL,WE HAVE USED 118 MANY TIMES BEFORE.”

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Posted 2 years ago

“Booking process was really easy thanks to talking to Rachel Hallieell,but I was rather daunted by the necessary to download the app, and the prospect of dealing with all the pre cruise steps online. Many of us older customers are not as comfortable with coping with online requirements as younger ones. I now understand that there will be help with booking in and boarding the ship, but the initial impression is that dealing with everything online is compulsory! We are also unclear about the Covid testing needed to board the ship.”

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Posted 2 years ago

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Posted 2 years ago

“Thank you Georgina for your help in arranging and booking our holiday. A pleasant voice and manner helped us of confidence with Cruise 118 who we haven’t booked with before. Thank you.”

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Posted 2 years ago

“Very helpful service”

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Posted 2 years ago

“Very helpful service”

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Posted 2 years ago

“EXCELLENT service, great deal and knowledgeable.”

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Posted 2 years ago

“Very easy to find what we wanted at a good price”

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Posted 2 years ago

“Robyn was extremely helpful in getting us something suitable.”

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Posted 2 years ago

“Although the booking and advice was excellent I was disappointed that I could not get a breakdown of what I paid for the cruise / land tour and flights . The flights were long haul and could have cost any amount of money. I would like to have known the cost of each element”

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Posted 2 years ago

“Very helpful and informative! Went to a lot of trouble to get what we wanted and needed at best price! I”

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Posted 2 years ago

“The website was easy to get around. My booking was completed efficiently. Follow-up was good, all relevant information was included and advice given on what to do next. Thanks.”

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Posted 2 years ago

“First time I've used 118 and so far so good”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,268 reviews