Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,268 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional friendly service very helpful and informative, alarmed when I was told if you cancelled a booking you would loose more than the deposit paid”

Helpful Report

Posted 2 years ago

“Very informative. The booking was really smooth.”

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Posted 2 years ago

“We have just booked a cruise to Iceland and our experience in dealing with 118.com has been very helpful, and all the Ladies we’ve spoken to ( Alannah and Stephanie) have been really lovely and supportive. Their advice was straightforward and efficient. Many thanks. Maureen and Norman Bennett”

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Posted 2 years ago

“Not complete really but 100 PC better than CRUISE NATION”

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Posted 2 years ago

“Always had great service from cruise 118 as we have now booked a few cruises with them. I have asked to be allocated a late dining seating with our friends who booked separately but I’m still awaiting confirmation of that”

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Posted 2 years ago

“Staff were very friendly and helpful.”

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Posted 2 years ago

“Very nice people to talk to .they make it easy dave .”

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Posted 2 years ago

“Shelley was great with the booking, but would have liked to have been informed about astronomical cost off insurance (over £2.000.)”

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Posted 2 years ago

“Very helpful and informative”

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Posted 2 years ago

“Good online booking service within confirmation received within 24hrs, although it would be good to at least have a reference immediately with detailed confirmation to follow. Extremely helpful both on the telephone call back and Live Chat. £206 cheaper per cabin than booking directly with the cruise line which was enough for you not to book directly. Con - would be good to have the following options added to your online booking facility, so customers don't have to call to get this amended. * Room configuration option (Twin or Queen/Double) * Opt-in for a complimentary upgrade * Special requests i.e Silver Wedding Anniversary Overall, extremely pleased with the service but marked as 4* due to the additional options which would have meant we didn't need to contact again to make it a full online booking process.”

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Posted 2 years ago

“Booked cruise over 1 year ago. Just got back. There was always help and advice leading up to the cruise at the end of the telephone. Especially when airline managed to lose all our luggage. Would recommend.”

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Posted 2 years ago

“The only problem I've ever encountered with Cruise 118 is the length of time to get through! I guess you are victims of your own success.”

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Posted 2 years ago

“Overall good”

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Posted 2 years ago

“Alex was very helpful and if she could not answer my query she contacted P and O and got back to me straight away.”

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Posted 2 years ago

“Alex was very helpful and if she could not answer my query she contacted P and O and got back to me straight away.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Once we were able to speak to a concierge everything was straightforward and handled efficiently.”

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Posted 2 years ago

“Helpful and give me a good discount”

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Posted 2 years ago

“Very helpful and answered all our questions.”

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Posted 2 years ago

“Very helpful staff and were able to answer all questions asked in a simple way. Best thing is they respond to your calls without putting you on hold for hours.”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,268 reviews