Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,228 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted £100 to change a room booking for a hotel 4 months before our stay. Could have done it myself in 5 minutes if I had booked the hotel directly at no cost at all. Having spent £7500 with them and asking for a very small easy to make change due to change in booked hotel ownership, to say I am unhappy is an understatement! Will I make any further bookings with them???”

Helpful Report

Posted 6 years ago

Dear Mr Heaton Thank you for review, please can I assure you Cruise 118 is committed to providing exceptional of standard service and it is important to us that each of our customers receives the service that exceeds his or her expectations, I understand your frustration with the charges regarding making a small amendment to your booking. Our booking conditions state that we have an amendment fee of £50 pp as amendments can be time consuming. Having said that we treat each case individually and If you would like to contact our department, we would be happy to discuss this further. I can see from the booking notes that we are waiting for a reply from the hotel and as soon as we have any further information, we will contact you. Again, we apologise for the difficulties you encountered and I hope you have a wonderful holiday. Kind Regards Customer Relations Department.

Posted 6 years ago

“I have been trying for over a month to cancel emails from Cruise 118. Their "Unsubscribe" does not work. An Email to them has not worked. What do I have to do ????”

Helpful Report

Posted 6 years ago

Thank you for your review Roy Turner, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. I have passed your feedback onto our marketing team who will ensure that you are removed from our emails. Again, we apologise for the difficulties you encountered.

Posted 6 years ago

“When we changed the date of our direct debit they set 2 up we phoned bank they put it back in then cruise 118 took it out again.never use them again Andrew”

Helpful Report

Posted 6 years ago

Dear Mrs Turner Thank you for your review, here at Cruise 118 we strive to give the best possible service and appreciate your feedback. I apologise for any confusion regarding your direct debit payments. When a direct debit is set up you automatically receive an email confirming the details. Had we been made aware of any errors before the payments were taken, we would have gladly altered these for you. I would like to assure you that you are covered by the direct debit mandate. I apologise for any inconvenience this caused and pleased that the issue has now been resolved. If you have any further queries, please do not hesitate to contact us. Kind Regards Customer Relations Executive

Posted 6 years ago

“Phoned to book a cruise. The person said thet were busy and would phone me back the followimg day. After waiting for the best part of the day with no phone call I phoned them. I was told they would phone me back within the hour. Still waiting for that phone call!!! What a company this is!! It is a total disgrace and would I not give them the time of day in future. Think they are a total scam!! Be aware, do not deal with these people!!”

Helpful Report

Posted 6 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We take all complaints very seriously and we would love the opportunity to investigate this thoroughly. Can I ask that you kindly call our department on TEL: 0207 785 0245 or email us at posttravelcustomerrelations@cruise118.com with the full details in order for us to investigate this. Here at Cruise 118 we strive to give the best possible service and this is not acceptable behaviour and not the service that we strive to offer our customers. We look forward to hearing from you as we value your business and are working hard to earn your patronage. Kind Regards Customer Relations Department

Posted 6 years ago

“We were disappointed with a system that can take a booking and confirm flights and then at a later time say there are no flights from London leaving us with the only option of taking the cruise by travelling to Manchester for a flight. No financial help was given and we were not able to cancel the following day. Very poor customer service and no compassion shown.”

Helpful Report

Posted 6 years ago

I completely understand your frustration with the lack of flights from London. We work on a live booking system and occasionally as we are looking at availability another agent books and takes the last flights. We tried to contact you as soon as we realised in order to offer an alternative solution. An extra discount has been added to your booking however due to the very small margins on this type of cruise we were unable to offer anything further. I am profusely sorry if you feel we have not been compassionate and I hope that the above explains the situation in full. I hope you have a wonderful holiday.

Posted 6 years ago

“I have booked with 118. They said they would send confirmation by post. As i have no Printer. They sent it by email no postal confirmation received. I have phoned them last month I booked in May 2018. I told them documents had not been posted to me. After this they posted the confirmation documents. I am due to cruise March 1/2019. I now have to trust them to post my tickets to me. After all they charged me £12 for this service. Also there was no single cabins left on Britannia when i booked even though it was in May 18 when i booked. I have paid the same as 2 people going on the same cruise as me i have no on board spend. Which couples will get. I asked for a single cabin, It says i requested a queen bed. I did not request that. I wanted a single bed and a single cabin. Now i am getting a small cabin with two single beds pushed together. so P&O can say its a double. I get no single sub. I have still to take the cruise. I asked what airline i was with on the phone to them last month they did not know. I have looked up the flights going out on the day and times and it is Virgin Adlantic going to my destination . How come 118 dose not know yet.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry that you are unhappy with some aspects of your booking and I hope to clarify these for you. Firstly we have already posted your tickets 1st class, we apologise if some of your earlier correspondence was emailed in error. With regards to your cabin we have spoken with you previously on this matter and as discussed on the 31/07 we advised that when you booked there were no single inside cabins available sadly, Finally with regards to the airline as the flights were booked through the cruise line and are subject to change. We always wait for confirmed flight information before passing this to the customer. I hope this helps to clarify the matter , please do not hesitate to contact us should you have any further queries. Kind regards Customer Relations department

Posted 6 years ago

“Very poor service. Advertised price was not available.”

Helpful Report

Posted 6 years ago

Dear Andrew young, Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. We work on a live booking system and are therefore only able to quote the best available fare at that moment in time. Please be aware that have your feedback has been passed on to our marketing department so we can investigate your comment regarding the cost still being advertised . We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 6 years ago

Thank you for your review, Cruise 118 is a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We work on a live booking system and are therefore only able to quote the best available fare at that moment in time Please be aware that I have passed your feedback on to our marketing department so we can investigate your comment regarding the cost still being advertised . We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 6 years ago

“Absolutely terrible service. Their failure so send us notification of immunisation nearly cost us our trip. First they said it was not their duty and that the cruise line should have send it (which the cruise line refuted in writing) then said they send it but could provide no date or proof. A complaint to their official site have been met with generic platitudes and no apology. Will never ever ever use them again.”

Helpful Report

Posted 6 years ago

Thank you for your feedback as it is only through receiving feedback that we can improve our service. I have looked at your booking and I can see that my colleague sent you a full response in relation to immunisation on the 16/10/2018. At the time of booking we go through a thorough booking checklist and part of the checklist we advise our customers to check with their GP if any immunisations are required for their journey. I am sorry for any inconvenience this caused and I hope you had a wonderful cruise. Kind Regards Customer Relations

Posted 6 years ago

“Tried to book a cruise advertised at £689 (MSC Bellisimo 8/10/19) but got a quote for £899!! Very poor telecom call to ask why it was £200 more. Got told it was never advertised at that price. Which it still is. Lots of excuses and rude staff. Will book elsewhere. Suggest go elsewhere.”

Helpful Report

Posted 6 years ago

“Did not respond to what I was asking for requested a SOLO.CRUISE DEAL and ended up paying 1500£ to go to Europe . I could have gone to the Carribian for that. I have been on many cruises Solo this was.the worst ever it was not even all Inclusive. Cancelled booking will not recommend you at all”

Helpful Report

Posted 6 years ago

Thank you for your review. We have been trying to contact you both by phone and email, unfortunately we have not been able to speak to you to date. We can confirm that we went through the booking check list with you and this includes reading through the itinerary and price when the contract was made, and you agreed to the booking and terms & conditions. We would be grateful if you could contact us at your earliest convenience by phoning the number supplied in the email we sent to you yesterday, if you are wanting to cancel your cruise. Kind regards Customer Relations

Posted 6 years ago

“Efficient and knowledgeable response to our enquiry. Friendly service resulting in a booking.”

Helpful Report

Posted 6 years ago

Dear Mr Robert Charles Malcolm Simpson, Thank you for your review on the efficient and knowledgeable service that Cruise 118 has provided. Have a lovely time on your cruise!

Posted 6 years ago

“Booking an easy procedure”

Helpful Report

Posted 6 years ago

Dear Mr Colin William Bishop, Thank you for your feedback. We hope you have a lovely time on your cruise.

Posted 6 years ago

“I have sent a lengthy email through Wayne Addison who, through his determination and hard work did his best to make up for a very poor effort from a previous Concierge. Id prefer to leave it there for now. Thanks”

Helpful Report

Posted 6 years ago

Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We are glad to hear that Wayne was able to resolve the issue, using his hard work and determination. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 6 years ago

“We done 2 crises wit you next one in January yes we enjoyed our cruse shop the next one will go well too”

Helpful Report

Posted 6 years ago

Thank you Mr Murdo Donald Graham for your review. We hope you have a lovely time on your holiday in January!

Posted 6 years ago

“I made it clear that I would not pay a significant loading for travelling single but every cruise offered in the areas I was interested were loaded 100% Since you do not publish your terms and conditions in an obvious place to be read before submission, I DO NOT AGREE TO YOUR TERMS AND CONDITIONS”

Helpful Report

Posted 6 years ago

Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302, alternately they can be contacted on PreTravelCustomerRelations@cruise118.com. We will be happy to discuss this issue with you. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 6 years ago

“Tried to book twice each time prices inflated from advertised, never seem to have the cruise at the price on their website”

Helpful Report

Posted 6 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We work on a live booking system and are therefore only able to quote the best available fare at that moment in time and as such our advice can really only be for our customers to make a booking when they are happy with what is being booked and the price being charged for such. Our system is updated overnight and our sales concierge are trained to make our marketing department aware when any of our advertised cruises are no longer available. Although I am sorry that my response may not be to your satisfaction, I would like to thank you for taking the time to contact us and if I can be of any further assistance, please do not hesitate to contact us.

Posted 6 years ago

“Inundated by numerous Promotional Messages which I was advised would STOP - THEY DIDN'T . 2 Helpful staff said they would effect , but clearly unable to so do as Promised . Your systems clearly only have high priority for Promotion . Made very clear didn't want such , and Normal PO Mail response as have no printer & Not happy with Web Processes . Apparently IGNORED . I am a VERY DISSATISFIED CUSTOMER after spending ~£2,5 K . I WANTED TO CANCEL MY BOOKING , BUT THAT CLEARLY NOT POSSIBLE AS U ONLY AGENTS FOR P & O . REGRETTABLY I MADE A VERY BAD DECISION - AFTER SPENDING TIME WITH FRIENDS IN AMSTERDAM AND WANTING TO FOLLOWUP . NOT HAPPY WITH P&O PROCESSES EITHER AFTER FIRST CRUISE ON BRITANNIA IN EARLY MAY , WHERE I WAS THREATENED BY AN UNKNOWN THUG MANAGING CABIN STAFF - WITH NO MEANINGFUL FOLLOWUP.AFTER 2 SERIOUS COMPLAINTS TO THEIR MANAGEMENT .”

Helpful Report

Posted 6 years ago

Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feed-back. Please rest assured that we have looked into this matter for you. We have noted that you contacted us on the 3rd December regarding receiving numerous promotional messages. Your request has been actioned, however it can take up to two weeks to process this request with our I.T. department. With regards to you being dissatisfied with P & O and ourselves not being able to cancel your booking at this late stage, we abide by P & O terms and conditions this would be the same if you booked with P & O directly. We are sorry that you are not happy with the cruise line, and for the issues you experienced on your previous cruise. We apologise that the cruise line have not responded to you as per your expectations. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do so. Please do not hesitate to contact us if you have any further queries Kind regards Customer Relations

Posted 6 years ago

“Booked a cruise on 4th November for 2019, they (Cruise 118) quoted me £860.00 per person, I asked for flights to be added, Cruise then cost £1180.00, they told me to check over the detail which they were emailing me, when I checked the detail I contacted them and ask for a breakdown, they were reluctant to give me the breakdown but eventually sent me the breakdown, the Cruise price had went from £860.00 to £924.00 when I questioned this they told me that this was the Package price of £2360.00, and that I had agreed to this, I told them I had agreed to £860.00 plus the flights, they had added on an extra £128.00 without my knowledge, if you are booking anything with this company be very aware of what your paying and ask for a breakdown before agreeing to anything, I will be having a conversation with Royal Caribbean about this just to let them know that their good name is being trashed by a company that think their above the law, I’ll know in future not to deal with this company, they think we’re all stupid.”

Helpful Report

Posted 6 years ago

I apologise that you feel the need to post a bad review regarding the pricing of your booking. We do not usually give a breakdown of costings when booking a package as we have confidential negotiated rates from all our suppliers. When changing from a retail cruise only booking to an ATOL protected package there are additional charges but ultimately you agreed to the total cost of the holiday at the time of booking. It was only after the package was booked that you queried the details. Thank you for your feedback and I hope that you have a wonderful holiday.

Posted 6 years ago

“From day of booking : We had to pay a £7,000 deposit immediately. Soon after booking flight times altered (making arrival time too late for small children) We booked a cruise followed a week in hotel in Orlando We set out the needs of our 3 & 5 year olds as priority (we were put booked in the most expensive 5.star hotel in Florida The Waldorf Astoria We were assured this was great for children Yes It was an amazing hotel if you were a film star/ celebrity or multi millionaire. Totally unaffordable for normal holiday makers - we were heartbroken. On leaving we were presented with a $200 bill because we hadn’t book direct with the hotel. we were never advised of this charge. (we asked 118 frequently for a break down of invoice this was never received, we were told it was a Disney hotel but it wasn’t so we didn’t get any of those benefits) After the initial booking we called on over 20 occasions - it took an average of 30 minutes to get through each time. we made frequent requests for a manager to call back as we were very unhappy with a number of issues (No one ever called back - we never received a response to Any of several email complaints ) 118 is an Appalling company to deal with once they have your money they don’t care .. We were miss sold this holiday of a lifetime leaving us with very unhappy memories because of 118 I will continue to tell as many people as possible to avoid this incompetent company - which I used because it’s local to us Very disappointed ☹️”

Helpful Report

Posted 6 years ago

We are sorry that you felt the need to post a bad review. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. A large deposit was payable as there were several elements involved in this booking with 5 passengers making a deposit of £1400 each. It is always disappointing when we receive a flight schedule change however this is out of our hands. Airlines sometimes must alter the original flight times and we will always look at alternative’s arrangements if possible. We are sorry that you feel the Waldorf Astoria hotel was not suitable for your needs. I can see that your booking was made six months in advance and therefore there was plenty of time to investigate the hotels facilities before departure. I can only assume that the $200 bill was for resort fees as these cannot be pre-paid. Resort fees are subject to change at any time and hotels do not have to advertise the fee in advance. This is mentioned in our booking conditions. From the booking notes I can see that you have called several times with several queries however I apologise if some of your queries were not answered in a timely manner., I would like to take this opportunity and thank you for taking the time to highlight your concerns and for giving me the opportunity to address the points you have raised.

Posted 6 years ago

“Still confused over balcony cabin selection”

Helpful Report

Posted 6 years ago

Thank you for your review. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry to hear of any confusion over the balcony cabin selection. If you require any clarification or further information please do not hesitate to contact us. Kind Regards Customer Relations Team.

Posted 6 years ago

Cruise118.com is rated 4.8 based on 15,228 reviews