Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,228 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is our 11th Cruise we booked for May 2018 on a low deposit, they did not tell us the remainder of the deposit was due a few weeks later as on all the paperwork ist stated final payment due in February 2018. I advised them of this and the said the concierge had made a mistake but as the paperwork said final payment due in February they would honour the agreement. However we have since had further phone calls asking for the remainder of the deposit, this I find offensive and unprofessional. Therefore I decided enough was enough and I would cancel so here we go --------- I paid £50 deposit now if I want to cancel they ask for a further £250 in addition to £129, in total £429 to cancel yet the offer you the £129 back as a future deposit if you book with them (I think once bitten and all that). Now they say I agreed to pay the rest of my deposit by 23rd November, me thinks this company tells porky pies!!!!!!! I have never had a problem with Planet Cruise or Cruise .co.uk ----Lesson learnt.”

Helpful Report

Posted 7 years ago

“Stop bombarding me with emails.”

Helpful Report

Posted 7 years ago

“This company has given me very bad service. Excursions tickets did not arrive in time (May '17), three badly organized excusions one in particular and a disgraceful customer relations team. Five months on, they are rude and dismissive. They are still sending me advertising leaflets after requests not to.”

Helpful Report

Posted 7 years ago

“We were returning customers, who booked our cruise almost a year ago, we were assured it was a good price and booked on the following call. The same cruise is now almost £200 cheaper each which includes a better cabin. We called Cruise 118 to ask what they would do for us and their answer is nothing. We called Cuise and Maratime who said that the company we made the booking with should offer some type of goodwill guesture, but Cruise118 were very unhelpful and uninterested. Last year we had a similar situation with Iglu who upgraded our room and gave us some onboard spends. We will not be booking with Cruise118 in the future - very unhelpful staff !”

Helpful Report

Posted 7 years ago

“Used many cruise agencies before but tempted by a decent price to try them. Since then has been a very painful and time consuming experience. Was overcharged in error and has taken over 3 months and many calls to get money back - which I have been promised many times but have still not received. In summary probably fine to use if no problems occur, but beware if they do.”

Helpful Report

Posted 7 years ago

“Be careful that what you are promised is what you get.”

Helpful Report

Posted 8 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please can you contact us directly so we can address any issue you may have had with your booking experience. Kind regards Customer Relations

Posted 7 years ago

“Very disappointed with the lack of communication. Despite having 2 email addresses Cruise118 have still NOT sent any confirming emails about my booking. I've even talked 3 times on the phone about this and still nothing. I know I can see my booking on your web site but it is OUT OF DATE. This needs sorting quickly”

Helpful Report

Posted 8 years ago

Posted 7 years ago

“As I've been with P&O before I know the price on their booking confirmation is the price paid for my holiday. Well done you made an extra £86. You would have made that on the shore excursions I would have booked with you. As I have at least two cruises a year and I was trying you for the first time you have done well. Please remove me from your mailing list as I certainly will not be doing business with you again.”

Helpful Report

Posted 8 years ago

“I put a post on here about 2 weeks ago with reference to the prices on the web site not being correct. I have looked again at the cruise that I put the comments on about only to find that once again they are advertising an inside cabin for £1199 and when you ring up there are none, that price is still on after they told me that they had none nearly a week ago. I e-mailed them over 2 days ago and have had no response what so ever.”

Helpful Report

Posted 8 years ago

“Awful amateur service. Everything other than taking your money was just the worst possible experience. Never will we use Cruise118 again.”

Helpful Report

Posted 8 years ago

“I booked an inside cabin but later asked for a price to upgrade to an outside cabin. I was given a price and after enquiring several times with the agent that the price was right said i would go ahead with the upgrade. When i checked the comfirmation email i discovered that the amount was way above what i had been quoted. I rang back and was told they could not do anything until a supervisor had listened to the recording and that would not be until after the weekend. I got a phone call after the weekend saying that i was right i had been offered the upgrade at the price on the phone thre agent apoligised for her mistake and said she could reveret back to our origional holiday at no extra cost and because i was so understanding she would send me some wine. Well first of all i havent recieved the wine as promised but more importantly I THINK YOU SINCE IT WAS YOU AGENTS FAULT YOU SHOULD OF HONOURED THE UPGRADE AT THE PRICE QUOTED. Fred Emmott 58 midway avenue bridlington YO164NR”

Helpful Report

Posted 8 years ago

“It has take me at least 6 phone calls over a 4 week period to hopefully get resolution to a problem simply not good enough, these days I believe companies are rated by how well they deal with problems and this was poor”

Helpful Report

Posted 8 years ago

“Looked on there web site to see that I could book an inside cabin with MSC on the Magnifica for the 25th June 2018 for £1159 and it shows a free drinks package too. After calling cruise118 finally found that that price did not exist and it would be nearer £1459. Why does it say on the site one price then when you call that price doe's not exist. From a very very disappointed ex customer. I have been asked by this company to revise my comments as they say it has been resolved, ok they may have changed the price, but it was on the site for at least 4 days, so no, what I put on was a statement of fact.”

Helpful Report

Posted 8 years ago

Dear Mr Holberry Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. I apologise that our website was advertising an incorrect price .Firstly, I would like to advise that our website works on a fluid pricing system, which updates automatically overnight. Any changes regular or irregular are 90% provided by MSC. They feed files into our system which updates on our website overnight. As soon as our concierge become aware that a cruise is no longer available or that particular cabin is unavailable they send a request to our marketing team to update the system. As I am sure you can appreciate that every agent in the UK has access to MSC’s booking system and availability can change constantly. Once again I apologise for any misunderstanding and I hope we can assist you in making a booking in the near future.

Posted 8 years ago

“Extremely disappointed Our experience has not been a positive one. We booked on celebrity summit during the wine promotion...however 118 had a lack of vouchers so never received this. We paid the full amount up front in one payment £4K... we were tipped off that Summit was going into dry dock for 3 out of 7 days, 118 didn't and wouldn't believe us. However a week later they informed us of the itinerary change and offered us £500 refund plus $100 credit to spend on board! To cut a long story short we felt to travel all the way to the Caribbean for a 4 night cruise was not worth a £500 refund...we cancelled and they finally agreed a full refund.... however we still have not received it! So we have been unable to book an alternative holiday. I will never use 118 again, probably never Celebrity either,it's put me off doing a cruise ever as there's no one to take responsibility when the foreseeable happens. So thank you 118 for being completely useless!”

Helpful Report

Posted 8 years ago

Firstly, please let me apologise that you have not received the wine voucher. I will ensure this is sent straight away and I have upgraded you to 12 bottles instead of the 6 originally offered. It is always very disappointing when a ship has to go into dry dock unexpectedly and I understand your frustrations. We are not in the position to inform you of any changes until we have been notified officially by the cruise line. I assure you that as soon as we receive any notifications of this nature we inform our customers as soon as possible. The full refund was actioned on the 5th April to the card you originally paid on. I would like to thank you for taking the time to contact us and if I can be of any further assistance, please do not hesitate to contact posttravelcustomerrelations@cruise118.com . Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage. We hope you will give us the opportunity to do so.

Posted 8 years ago

“The total booking has been a total pack of liars. I was promised to be seated next to my son on the flight with window seats. This is not possible as the booking agent Janet did not contact Virgin Airlines to check seating availabilty, therefore I was informed 24 hours later that my son aged 13 with learning difficulties would not be seated with his mum for the 11 hour flight to San Francisco. I have paid for the upgrade to economy plus on the flights, only to be informed by Virgin that there were no seats available at the time of booking by Cruise 118. Virgin Airlines have informed me that Cruise 118 did NOT contact them to check the availabilty on the outward flights or even on inwards flights to see if a mother and son could see seated together. If Cruise 118 had made a call to Virgin Airlines and informed me that we would not be seated together I would have never made this booking. Cruise 118 have admitted they have made an error, however to this date they still do not see that this was an essential part of the booking, Virgin have informed me that all seats are booked out so therefore they cannot help. as the booking came from Cruise 118. Also Cruise 118 failed to disclose all the hidden extra at the time of booking. I am very disappointed with the whole service by Cruise 118, and as experts in this area why and how can you have failed in such a serious manner. After paying for a holiday at over £8000 it seems I am now history and no one wants to address the serious issues, false promises all the way.”

Helpful Report

Posted 8 years ago

I apologise for any inconvenience caused regarding the seat allocation on your Virgin flights. As we have already explained seat allocation is never guaranteed due to aircraft changes etc. and the airlines are ultimately responsible for the allocation of seats. I would also like to reiterate that airlines do not pre book the whole aircraft therefore seats can be allocated at check in. The reason airlines do not pre book all the seats in advance, is that this then allows them to make decisions at check in to allocate seats to families with young children, disabled passengers, nervous flyers etc. Although I appreciate your preference to sit next to your son I honestly feel that we have done everything we can to accommodate you request. Unfortunately the operations director was unavailable to take your call however our MD’s personal assistant and customer relations manager have spoken to you several times and continue to work with you to find a solution that is fair and reasonable to both parties. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer.

Posted 8 years ago

“Just very hard to get hold of customer service and repeat questions every time u call”

Helpful Report

Posted 8 years ago

Dear Mr Solanki Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into. Here at Cruise118 we have a growing service department this may mean that customers speak to a different service concierge when calling in to make a query. Our staff are trained to add full notes into the customers booking notes when a call is received, hopefully this should help reduce the amount of information we require from a customer when they make a call into Cruise118. Unfortunately due to data protection laws we still need to ask certain questions on every call. Again, we apologise for the difficulties you encountered. Kind Regards Customer relations

Posted 8 years ago

“after booking the holliday booking and paperwork sent were all wrong. I spent many hours on the phone to cruise 118 at my cost. I was even on the phone to them on my daughters 2nd birthday the night before we travelled till 8pm at night as the flight times had been changed and they hadn't bothered to tel us. we were told we would have a cot in the hotels only a cot in 1 hotel. we were told there would be a car seat on mini bus transferes only on 1 out of 4. we were given a telephone number to phone once out of immigration to get the mini bus number did not work had to pay porter $30 to use his US phone to call number. Once back complained to cruise 118 they couldnt care less and are not helpfull will never use them again they have lost alot of business from us!!”

Helpful Report

Posted 8 years ago

I am sorry that aspects of your holiday have given cause for dissatisfaction and I appreciate you taking the time to write to us. I genuinely understand your frustration with the events discussed and I would like to offer the immediate and resolute apologies for any disappointment you may have experienced. Chelsie has kept me informed of your complaint therefore I am aware of the many problems you incurred. It is very unfortunate that so many elements of your holiday were affected however I feel that we have explained them fully. We cannot refund an amount when we have no proof of payment which is why we have offered a £50 future cruise credit as opposed to $35 which equates to £27. Having considered all the circumstances carefully, I am afraid that I cannot offer you more than the above. I understand that this is not the result you were hoping for, but I hope I have been able to explain the reasons for my decision adequately.

Posted 8 years ago

“had to cancel because was not able to be provided with what I requesred”

Helpful Report

Posted 8 years ago

Dear Mrs Dunton Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that after our telephone conversation we addressed the situation. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Kind regards Customer relations

Posted 8 years ago

“disappointed with customer services attitude.”

Helpful Report

Posted 8 years ago

Dear Mr Shergold As a customer focused company feedback whether good or bad is extremely important to us, and I am very concerned with the issue that you have raised in your review It is only on the receipt of information such as this that we can assess and improve the services that we offer. Please feel free to contact the customer relations department if you wish to discuss any concerns regarding the customer service that you received. May I apologise for the difficulties you encountered. Please do not hesitate to contact us if you need any further assistance. Kind Regards

Posted 8 years ago

“Lie after lie during booking .this will be brought up on social media”

Helpful Report

Posted 8 years ago

Dear Mr Singh Thank you for your review, Here at Cruise 118 we strive to give the best possible service and appreciate your feedback As per our telephone conversation we sincerely apologise for the situation that occurred at the time of booking, I am glad we have come to a satisfactory conclusion for you. If there is anything else we can assist you with please do not hesitate to ask. Kind regards Customer relations

Posted 8 years ago

Cruise118.com is rated 4.8 based on 15,228 reviews