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Mr Dennis Frank Wale
Verified Buyer
"Inundated by numerous Promotional Messages which I was advised would STOP - THEY DIDN'T . 2 Helpful staff said they would effect , but clearly unable to so do as Promised . Your systems clearly only have high priority for Promotion . Made very clear didn't want such , and Normal PO Mail response as have no printer & Not happy with Web Processes . Apparently IGNORED . I am a VERY DISSATISFIED CUSTOMER after spending ~£2,5 K . I WANTED TO CANCEL MY BOOKING , BUT THAT CLEARLY NOT POSSIBLE AS U ONLY AGENTS FOR P & O . REGRETTABLY I MADE A VERY BAD DECISION - AFTER SPENDING TIME WITH FRIENDS IN AMSTERDAM AND WANTING TO FOLLOWUP . NOT HAPPY WITH P&O PROCESSES EITHER AFTER FIRST CRUISE ON BRITANNIA IN EARLY MAY , WHERE I WAS THREATENED BY AN UNKNOWN THUG MANAGING CABIN STAFF - WITH NO MEANINGFUL FOLLOWUP.AFTER 2 SERIOUS COMPLAINTS TO THEIR MANAGEMENT ."
Posted 5 months ago
Thank you for your review,

Here at Cruise 118 we strive to give the best possible service and appreciate your feed-back.
Please rest assured that we have looked into this matter for you.

We have noted that you contacted us on the 3rd December regarding receiving numerous promotional messages. Your request has been actioned, however it can take up to two weeks to process this request with our I.T. department.

With regards to you being dissatisfied with P & O and ourselves not being able to cancel your booking at this late stage, we abide by P & O terms and conditions this would be the same if you booked with P & O directly.

We are sorry that you are not happy with the cruise line, and for the issues you experienced on your previous cruise.
We apologise that the cruise line have not responded to you as per your expectations.

We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do so.
Please do not hesitate to contact us if you have any further queries

Kind regards
Customer Relations
Posted 5 months ago is rated 4.77 based on 7,177 reviews

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