Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,271 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,271 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“how do in verify my message? No Instagram/Facebook accounts - verifying the message just take me on a merry go round.”

Helpful Report

Posted 5 years ago

“unable to reply to your request”

Helpful Report

Posted 5 years ago

“hard to understand your communications”

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Posted 5 years ago

“Why are there 3 five star reviews by the same person after my bad one,just another dodgy tactic used by this company,all logged in for trading standards,”

Helpful Report

Posted 5 years ago

“Cancelled this booking because of the underhand,misleading,dishonest selling tactics used trying to sell me this cruise Set up a direct debit at their end after i cancelled Then Tried sending me a cancellation invoice Now just attempted to take 1550 out of my partners bank Have contacted trading standards with all evidence and now starting court proceedings Despicable actions of some of the staff here”

Helpful Report

Posted 5 years ago

“Terrible experience from start to finish Totally underhand misleading selling tactics and now total lies trying to justify their behaviour Despicable agent Laura Brookes Plenty more reviews of this on other sites I will not be lied to or conned out of my money”

Helpful Report

Posted 5 years ago

“I wanted to book the cruise for 14 days from southampton...mediterranean cruise for 16th August......everything confirmed with Kim and as i was on my way out and Kim finishing early, i asked them to ring before the deal expires at 11.00 p.m.... i was rung at 10.40 and guess what??cruise 118 said that the deal had now gone up in price by almost £300 in price?.....the deal had not expired. You being such a big company should know how to keep your word and honor your advertisement/mouth of word with Kim and also the trouble that the customers go through in phone calls etc with you”

Helpful Report

Posted 5 years ago

“The keep giving wrong information !!!!! And wordy rhubarb comments!!”

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Posted 5 years ago

“You have been warned! Customer service v poor - if you cancel they take £130 AND the deposit These guys should be wearing masks! Modern highway robbers!”

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Posted 5 years ago

Dear customer, Thank you for your review, I am very sorry to hear that you are unhappy with the cost to cancel your booking. The Cancellation charges are clearly stated in our Terms and Conditions to which we refer every customer on the booking call and in all following correspondence, with regards to Cruise 118 cost to cancel i can advise that as per the schedule of cancellation terms you will receive your £129.99 back as a Future Cruise deposit voucher. This has no date limit and can be used against any cruise regardless of the cruise value and can also be gifted to friends and family. Please do not hesitate to contact us if we can assist further. Kind regards Customer Relations Cruise118

Posted 5 years ago

“Not only have I had a bad experience with the lack of customer service, just look at the other 1 star reviews! be very careful this company is only interested in money not you as a customer You have been warned!”

Helpful Report

Posted 5 years ago

Dear Customer, I am very sorry to hear that you are disappointed with the level of service you have received from Cruise 118, i can assure you that we work extremely hard to ensure we provide consistent exceptional service, it is always frustrating for us to hear that we have failed in any way. I would ask that you contact us at your convenience so that we can fully investigate this for you. Kind regards Customer Relations Cruise 118

Posted 5 years ago

“Please be careful - I booked with this company for a cruise 18 months in advance. I informed them I'd like to cancel due to breakdown of my marriage. No recognisance of my position. However, I accept that the deposit is not refundable, but the £129.99 added to the cancellation is robbery! Staff were unhelpful, even after admitting customers get frustrated with this and that their sales person initially did not follow procedure. How on earth can it cost £129.99 to cancel a booking? Any electronic system they have with cruise companies does not involve £129.99 worth of work. They also said, 'the company takes a bit hit' when you cancel - but did not elaborate. Refused to tell me how much of the £200 deposit they pay to the cruise company - not £200 I would suggest!. I asked for complaints procedure - that fell on deaf ears. I asked for the email address of the CEO - also fell on deaf ears! Please be careful when booking with this company.”

Helpful Report

Posted 5 years ago

“This site is appalling! I have been stuck on the phone for almost 40 minutes, It counted me down from 10 minutes to six seconds then nothing, it has done this numerous times. I have been waiting for my confirmation email a lot longer than stated and I am seriously considering cancelling.”

Helpful Report

Posted 5 years ago

We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our sincere apologies for this today, we have been receiving a high amount of calls. I can see that we have responded to you in our chat facility and i hope this answered any questions you had. Again, we apologise for the difficulties you encountered on getting through to us. We value your business and are working hard to earn your continued patronage. We hope you will give us the opportunity to do so. Kind Regards Customer relations

Posted 5 years ago

“Tried to book a cruise left on hold for 50 minutes the adviser never came back to the phone went passed nine o clock tried to call from another phone to be told that the office is now closed. Extremely poor customer service especially when the adviser can’t be bothered to deal with the issues and obviously went home leaving us on hold .”

Helpful Report

Posted 5 years ago

“Please be careful, due to my wife is having to undergo life threatening Cancer treatment due to spread of the cancer we found that we needed to cancel our cruise for next March 2020. I had paid a deposit of £1700 and informed the company in advance of the final payments date that we had to cancel due tI I’ll heath. I thought we were dealing with a customer caring company however we were wrong. We have lost the total amount of deposit the company gave us no leeway even though they can, this will be re-sold very quickly they also wanted to charge us on top of this for the privilege to cancel, which they have finally backtracked on. There was an offer to move this booking which we just cannot do for two reasons, the first is my wife is in a wheelchair and these cabins need to be booked in advance, and the latter we just don’t know what the outcome of her treatment will in March next year. The point it be aware they only care about your money not you. If they have a change of heart 💔 I will revisit until than we have highlighted there lack of care and understanding.”

Helpful Report

Posted 5 years ago

“Adam Lucas was lovely howether the wrong information totaly I had to suggest flight alternate in fact I think I could do this job”

Helpful Report

Posted 5 years ago

Thank you for the feedback. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We have passed this onto the Customer Service Manager, who will address this internally. Once again, thank you for your feedback.

Posted 5 years ago

“I have already sent an email am not going all through it again, but the long and short is I paid in full for cruise you then want to take it again as I haven't cancelled direct debit which does not exist yet UNTIL YOU TAKE THE MONEY, but somehow it's all my fault”

Helpful Report

Posted 5 years ago

Good Afternoon Mrs Lombari, As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I can see that you have spoken to our concierge Kelise yesterday who advised the correct procedure to resolve this issue. If you do have any further questions on this matter, please contact our customer service department on 0808 250 0913 and they will be able to advise you further on this. Kind Regards, Cruise118

Posted 5 years ago

“Poor communication,never given the option to cancel when holiday was canceled,put phone down and never phoned back”

Helpful Report

Posted 6 years ago

“Poor communication,never gave me the option to cancel when holiday was altered treated with contempt..terrible company never use again..”

Helpful Report

Posted 6 years ago

Dear Mr Buckingham We are sorry to hear you are unhappy with the service you have received. I understand from the notes in your booking that your flight was cancelled, and you are waiting on new flight information. Flight times and routing are subject to availability and unfortunately due to the nature of the travel industry can be cancelled by the airline. We understand this can be extremely frustrating for our customers, more so when it is not resolved immediately. When a flight becomes unsuitable for the selected holiday it is the tour operator’s obligation to find a suitable alternative, in this circumstance MSC is your tour operator and we are your travel agent. Only when a suitable alternative is not available, the customer is then given the option to cancel their booking. I would like to reassure you we are in constant communication with MSC to resolve this issue however inevitably MSC are responsible for confirming your flight and our influence is limited. I can see that my colleague Shannon is currently assisting you and is working hard to receive an answer from MSC. I will inform her of your concerns, and I trust she will assist you with clear communication to finally receive an answer from your tour operator. Kind regards Chelsie Foster Senior Customer Relations Executive. For and on behalf of WTH (UK) LTD Customer Relations and Cancellations.

Posted 5 years ago

“The Customer feedback box gets in the way when making payments. It is really annoying...”

Helpful Report

Posted 6 years ago

Thank you for the feedback. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I have passed your comments to our IT department to make any relevant changes. Kind Regards Customer Relations Executive

Posted 6 years ago

“Very poor customer service. They sent me an email saying I'd cancelled my holiday (which i hadn't) and said this was human error and they wouldn't address this further. They even made the poor guy who'd pressed the wrong button ring me to apologise and thought that was sufficient.”

Helpful Report

Posted 6 years ago

Good Afternoon, Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. We are very sorry that this happened however, it was human error and after investigating this, I see that our customer relations department have spoken to you regarding this and do not consider that the matter requires any further action. We apologise for the inconvenience this caused and hope you had a lovely cruise. If we can be of any further assistance please do not hesitate to contact us. Kind Regards Customer Relations

Posted 6 years ago

Cruise118.com is rated 4.8 based on 15,271 reviews