Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 15,482 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,482 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, fast and efficient phone call, very polite. Paperwork followed in a timely manor and has been updated as and when necessary. Couldn’t be faulted.”

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Posted 4 years ago

“Excellent service and very helpful member of staff who was able to answer all our questions.”

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Posted 4 years ago

“Booked with Gill Potter who was a very knowledgeable agent and extremely pleasant.”

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Posted 4 years ago

“Very helpful & easy to book”

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Posted 4 years ago

“we have used cruise 118 several times now and couldn't fault them for service and keeping up up to date with travel issues over the last 2 years. Our concierge, Phil Davies, has been just fantastic with all our requirements nothing is too much trouble.”

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Posted 4 years ago

“My advisor Caroline was extremely helpful and patient as we couldn't make up our minds about what was best for us. Excellent service and all booked for next year 👏”

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Posted 4 years ago

“Booked cruise with Emma O'Reilly, was very professional with all information and details. Thanks Emma.”

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Posted 4 years ago

“Rebecca Rimmer was excellent”

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Posted 4 years ago

“Stacy was excellent in all aspects off the booking and very patient with me”

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Posted 4 years ago

“Very helpful service when booking cruise”

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Posted 4 years ago

“Andrea McDiarmid was excellent once again. Amazingly efficient!”

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Posted 4 years ago

“So followed response on here regarding abysmal after service care and sent email to customer relations and guess what. Get a standard reply saying they will aim to respond within 3 working days. If I called to book a new cruise there would be no delay they would speak to me straight away. Absolutely appalling as 3 working days will be 2 weeks since my first email and still no reply.”

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Posted 4 years ago

“The booking could not have gone any better Victoria Dimmock was great.”

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Posted 4 years ago

“Always very helpful”

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Posted 4 years ago

“total lack of customer service once a booking gas been made and paid for. Been waiting 8 days for someone to get back to me after sending an email. Nobody to answer a phone call either”

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Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated.

Posted 4 years ago

“Very helpful staff who quickly organised our booking, he answered all my questions with clear concise answers. The booking confirmation came through almost immediately so no complaints, only praise. Will look to use again in future.”

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Posted 4 years ago

“Rachel Halliwell is a superb concierge. Always deal with her!”

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Posted 4 years ago

“Very good friendly service. . Thank you”

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Posted 4 years ago

“Only just booked went well thank you.”

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Posted 4 years ago

“I was cautious about rebooking due to issues previously with refund of monies paid on trip that needed to be cancelled”

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Posted 4 years ago

Cruise118.com is rated 4.8 based on 15,482 reviews