Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just booked a cruise for 2024. I found this a stress free experience! Robyn , the concierge who dealt with me was knowledgeable and efficient, making suggestions but without pressure. I would recommend Cruie 118 to anyone wishing to have help to navigate the numerous options when booking a cruise.”

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Posted 2 years ago

“I have booked with Cruise 118 several times and have found them to be very efficient and helpful. Shelley , my cruise Concierge was friendly and I was able to complete my booking very quickly .”

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Posted 2 years ago

“I talked to operator Shelly. She was absolutely charming and very, very helpful.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“We made our booking yesterday 3/4/23 with Jennifer who was extremely helpful and efficient talking us through our limited options for this late booking cruise which had limited availability. The fact that she had personally experienced cruising on The Wonder of the Seas helped to reassure us that our limited cabin choices would be suitable for our needs. So far so Good. Thank you Jennifer.”

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Posted 2 years ago

“Michelle is the best consultant in the business. Would always choose 118 first as long as Michelle is my consultant.”

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Posted 2 years ago

“Having booked a cruise for August I have had to contact your office at least twice in an attempt to you to get my address correct. Even after contacting thro chat the London part of our address has not been removed. We live in Sowerby Bridge West Yorks HX6 2AQ. Our booking ref is WOR-127771”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We have passed your comments on to our concierge to look into this further, please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so.

Posted 2 years ago

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Posted 2 years ago

“Extremely helpful and efficient”

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Posted 2 years ago

“Service was perfect all explained clearly easy to understand I can only it was a totally stress free experience thankyou”

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Posted 2 years ago

“Excellent service start to finish”

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Posted 2 years ago

“Shelley helped me to price match from a competitor. Cruise118 answered quickly and was very helpful and professional. 100% would use again.”

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Posted 2 years ago

“Very helpful and efficient,”

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Posted 2 years ago

“I have booked with Georgina before. I went back for her helpfulness and cheerful disposition.”

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Posted 2 years ago

“Friendly, helpful and knowledgeable staff. Sorted everything we needed.”

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Posted 2 years ago

“Less than 18 hrs ago I booked a cruise through 118 and at this time before booking completed I specifically asked if P&O are still part of the blue Light discount scheme and was told by Cruise 118 agent they no longer did blue light discount, P&O only discount for Armed Services. So I though oh well & continued with booking. Now it seems that I was given the incorrect information , P&O do still honour the Blue Light 5% Discount but only if you book through P&O themselves. If i cancel this booking which was booked less than 18hrs ago I will lose my deposit & extra payment. So even though I was given incorrect info I have no way of getting my 5% discount, so its obvious that the booking agent is told by 118 management to not give out that info even when they are specifically asked because they will not get the booking. Bad practice, so if any blue light card holders are thinking of booking through Cruise 118 for a P&O or any other cruise operator go to the actual cruise company themselves & check first as you maybe losing out on 5% discount as well as a good deal which I could have got if I had booked with P&O . As they say, once bitten twice shy in future I will go straight to the cruise company themselves. Date of experience: 01 April 2023”

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Posted 2 years ago

“Quick and easy to book. Led through the clear/simple online process. Did have problem after booking with Balance due date saying balance was now overdue and needed immediate payment or risk cancellation! but after going on the cruise118 online chat it was quickly sorted and balance due date restored to correct date!”

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Posted 2 years ago

“From start to finish, clear, and unambiguous, explained arrival to departure, times of boarding, and choice of rooms, professional, thanks”

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Posted 2 years ago

“Having used 118 previously , never been disappointed”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews