If I could give it a zero I would. My partner and I have had a dreadful week trying to resolve a booking issue with them. Contacted them three times, once by phone and twice by live chat box. Furthermore the man on chat box was talking about a celebrity x cruise, before were reminded him that we were booked on royal caribbean so please train your staff better. Long story short, we booked online with 118.com last Sunday for a cruise in June. Today is Friday and we haven't had any email confirming our booking. We have had confirmation from royal caribbean. We have a booking reference number from them. The lady on the phone said we don't have anything to do with online bookings after looking it up she also said we don't have a live booking for you but could find an enquiry only on the system, ringing them was totally useless. We then asked in desperation on the118.com chat box and they say the same. They couldn't find anything and nor could the manager whilst we waited. We said we have a royal caribbean booking reference number via email which generated an online account with them and can see our bookin, and money for the deposit has been taken from our account for the deposit and we can prove this via our bank statement. They said there must have been a glitch on the system why it has not uploaded from one system to the other. They also said this has never happened to anyone before. Where does this leave us? They said they will have to contact their finance department to go through all the payments to find out if it is there. We said it is there, as we have a screenshot of when we booked it, how much was taken and what the balance was and the date to pay it. We have also been given an online account with royal caribbean following our booking straight away which details everything but we need the WOR number from you to create an online account, which we are unable to do currently as we don'texist with you. The only reason we booked with 118.com is they had an offer on and were a lot cheaper per person like for like than royal caribbean directly. We are still in limbo land. My partner has high anxiety due to this company being an utter shambles. Money has come out of our account but no booking with them. Totally and utterly terrible and absolutely no fault of our own. I have no idea whether we can go on holiday now. I asked for some onboard credit for compensation because if the stress and was told let's get the issue sorted first. Passing the buck or what!! AVOID, AVOID, AVOID, we are really cross and our issue remains unresolved. This is our first cruise for the year of my partner's special birthday and I will NEVER use you again. I wish I had booked with Iglu for a similar price.