118 Never in all our years of cruising have we been treated so badly. We used 118 for our Venice to Cape Town cruise thinking there expertise would make things be easier for us ,what a mistake that was. every request for information we made to them was met with no answer, just a promise that some one would ring us back before Friday, they never did ,meaning that we would have ring them again only for the same routine to happen again over and over. we were passed around the company, rarely getting to speak to the same person twice and having to repeat our request over and over. Documents and important information was supplied on the last minute adding to the worry of weather we would make the cruise or not, our cruise tickets were emailed to us two days before we were due to go and the only then after our solicitor got involved. Just before we were to go 118 rang us to apologise and to say they had arranged for us to get a free drinks package as a way of saying sorry , a drinks package we had already arranged with MSC several weeks earlier, plus they have offered us a voucher for £500 off our next cruise as compensation , the same voucher that is offered to every other potential customer. I could fill several pages with our booking sage with 118 but readers would get bored. Cruise 118 need to desperately improve there their customer service and communications. My advice to anybody thinking of booking with them is look at other options first.