4.77 Rating 10,186 Reviews
95 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.86 out of 5
Best Customer Support in the Customer Voice Awards,  Summer 2020
Read Reviews


There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website


Write Your review

Tell us how made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
My booking was handled perfectly by the customer assistant. Thanks
Posted 3 days ago
Keeley was extremely helpful today to help with my query.
Posted 3 days ago
Had to call with a query on my booking today, as always excellent customer service, query was resolved within 10 minutes Fantastic customer service would not book with any other company
Posted 3 days ago
Conor was very patient with my booking however very disappointed in the company, having to pay for my cruise whilst you have my money for cancelled sailing. I have to wait 90 days 😡 My other issue was that I was promised a call back within an hour because lines were busy, no call back 😡 Lastly conour couldn't look at transferring my October holiday, another department will call me. This will be my last time using cruise 118. Very frustrated customer 😡
Posted 4 days ago
Dear Mrs Stainer Thank you for taking the time to talk to the customer relations team today I hope I explained the reasons why you could not use the refund due to you against another booking to your satisfaction. We do understand your frustration that you had to wait to amend your cruise, as I explained we have a devoted amendments team who specialise in amending existing booking and I am sure you will appreciate how busy this department is especially at this time. Rest assured we will endeavour to investigate as to why you did not receive your promised call back. We welcome both positive and negative reviews in order to improve the services we offer as a business going forward. Thank you once again for your time today and for your review.
Posted 2 days ago
Brilliant service I didn’t feel rushed at all highly recommend
Posted 4 days ago
Brilliant service from Lexi we have booked 3 cruises within the last 6months through Lexi and nothing is too much trouble. Would definitely recommend
Posted 4 days ago
Very good service price all sorted in a short time and explained.
Posted 4 days ago
Lorraine Smith could not have been more pleasant and helpful.
Posted 4 days ago
Very helpful & professional, listened to my request and even advised me of a better flight time, I would definitely recommend
Posted 5 days ago
Booking went well. But we are still waiting for an email confirmation of the Booking.
Posted 5 days ago
Could not fault...
Posted 5 days ago
Spoken with Diane 4 May. Very nice and very professional.
Posted 5 days ago
Perfect service as always. Wouldn’t book with anyone else. Always best prices and best service. Thank you Shelley Brackenbury 🥰
Posted 6 days ago
Thank you Nicola Read Great service
Posted 6 days ago
James gave me all the information I required and the booking was made within about 15-20mins. James was very helpful and polite. I always book with Cruise 118 and have never had a problem.
Posted 6 days ago
We were looking for a bespoke cruise and stay package which included French Polynesia. Helen Conway was brilliant. Nothing was too much trouble and she put together a fantastic value for money itinerary. We wouldnt hesitate to book with Cruise118 again.
Posted 6 days ago
Very helpful and very efficient and helped us with our problems. Both Helen and Hannah were extremely helpful. Mr E Dixon
Posted 6 days ago
Stacey and Helen could not have been more helpful.
Posted 6 days ago
Very pleased with the help from your staff, would certainly recommend to friends. F.F.
Posted 6 days ago
Excellent booking experience, we have not cruised with this firm before and the assistant could not have been more helpful
Posted 1 week ago is rated 4.77 based on 10,186 reviews