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Craft Gin Club Reviews

4.8 Rating 6,343 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

4.8

Based on 6,343 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 18th July 2023

Craft Gin Club 5 star review on 18th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decided to leave because you stopped using Royal Mail,that was the last straw. I found the boxes repetitive in terms of snacks etc, rarely would I choose to purchase any of them and the gins have been disappointing of late. I did like the club but changing the points scheme, the constant emails and promotions of other drinks club has put me off. I'd accumulated over 10000 points but they were practically worthless. The value doesn't seem there and the ethos gone. Too corporate and greedy is how the club feels now.”

Posted 3 weeks ago

“the troumle is \i dpn,t know how to spend the points I have built up! 111uble i s I don/t know hlo==pw ro spnd the bonus points I have built up475”

Posted 3 weeks ago

“An expensive way to buy a bottle of gin and snacks that cannot be eaten due to allergies. Would be much better if customers could choose their own extras”

Posted 2 months ago

“Like others I used to love receiving the monthly box but over the last few years feel the overall value for money has declined. In addition the rewards program has almost become irrelivant (I currently have 5000+ points) as you only offer discount for the the online shop now - not able to put them towards a monthly box. I think you should reward your customers better considering the amount of money spent”

Posted 2 months ago

“I used to love receiving my monthly box but I feel like the quality of the extras has gone down yet the price has increased. I've been a customer for over 3 years so I think it would be nice if the rewards program was better, you only offer Money of vouchers in the online shop now as you used to be able to use them off a box . I think you should reward your customers better considering the amount of money spent”

Posted 2 months ago

“I've had membership for years and have nearly 5000 reward points. However this amounts to being able to get £5 off a purchase of minimum £50 spend. Would prefer no minimum spend.”

Posted 2 months ago

“Communication, I find very difficult, as you can only communicate via email? And as I’m well over 70 now, I prefer to talk to people, if possible? Thank you. Tony”

Posted 4 months ago

Hi Tony. I'm sorry to hear this, I've just sent you a link to buy, that's hopefully a little easier - apologies for the hassle this is causing you. Do reach out if there's anything else I can do. Kind regards Trine Head of Customer Service

Posted 4 months ago

“Please, please, please no more Schweppes tonics. They're cheap and nasty and leave a bitter saccharin taste in your mouth which in no way compliments the gin.”

Posted 4 months ago

“The gin is wonderful. BUT: 1. The delivery time promised is frightful,. sometimes 10 days, sometines part delivery sometimes ripped packages. Royal mail is NOT the best. 2 I once was able to access my account, but it is now restricted. I therefore do not know an actual amount that I spend, when it will correctly arrive (except receiving changed dates from Royal Mail). Only available from my Bank, but no details. 3 I have tried many times to send a message to you, but this is never possible. This is a shame. Your gin prices are high, and I would accept that it should be reciprocated by giving some respect to your customers - especially your constant quotes of fast delivery.. 4 I received a small package containing 4 small tins of tonic water. Why? I will not give up my membership, because I think you are better that this. Two more members who wish to remain nameless have also experienced similar problems, and I would like to see some improvement. You are worth it, I believe. Sincerely, Leslie J Dalton 4 Rainham Road, Rainham, Essex, RM13 7RR.”

Posted 5 months ago

Hi Leslie. I'm sorry to hear of the issues raised, I've emailed you directly as I'm keen to get to the bottom of each of the points you've raised. Kind regards Trine Head of Customer Service

Posted 5 months ago

“While the gin boxes are a delight to receive, when anything goes wrong, the customer service isn't acceptable and falls very short of the expectations of a brilliant brand. Not a one-off experience either. Final straw today and I have cancelled my membership.”

Posted 5 months ago

I'm sorry to hear that you've had a bad experience with our customer service. Thank you for your comments, we always appreciate feedback! Kind regards Trine Head of Customer Service

Posted 5 months ago

“Not easy to spend points. You have to spend a lot of money to use them. You should be able to save them up and use the whole amount on one bottle of gin.”

Posted 6 months ago

“Spiced Rum was nice, but quite mild in flavour was expecting more spice.”

Posted 9 months ago

“The treats were all fantastic and while I love dark, golden and white rum, I dislike spiced rum otherwise it would have been 5 stars.”

Posted 9 months ago

“I bought the rum box for my husband who enjoys trying new rums, but is not keen on spiced rum so was disappointed with the rum.”

Posted 9 months ago

“We’ll be sticking with Gin, rather than rum.”

Posted 9 months ago

“snacks not to my taste”

Posted 9 months ago

“The rum chosen for the starter box isn't one that I would choose to drink. It doesn't stand up to being drunk neat, which is how I drink rum. All the other items in the box were fine; it was just the rum that didn't impress me. It was all the more disappointing, as I had expected something special for what I assume is the launch of a regular rum offering.”

Posted 9 months ago

“I think it’s gone down hill to be honest - ‘Craft’ only really applies slightly to the spirit now I understand this is because there are 50,000 people now getting boxes But more and more the extras just aren’t worth it The syrup is always far too sweet and other bits are big brand - Thatchers cider , come on , hardly on the craft spectrum”

Posted 9 months ago

“Very disappointed in May box thought you would have pulled out all the stops for the coronation weekend gin very average and really nothing relating to the extra special weekend”

Posted 11 months ago

“When I eventually received my parcel, after over 3 weeks and having to reorder, the content was very nice although a bit of a let down after such a long wait”

Posted 1 year ago

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Craft Gin Club is rated 4.8 based on 6,343 reviews