Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,514 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,514 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK for a taster sample”

Helpful Report

Posted 9 hours ago

“I love my subscription, but am finding I have an excess of gin so have downgraded temporarily to the taster box - as you now do rum boxes it would be great if within your memberships you could switch between spirits when you need to!”

Helpful Report

Posted 2 days ago

Hi Marie, Thank you so much for your lovely review, we’re delighted to hear how much you’re enjoying your membership! We completely understand how the gin can add up, and we’ve got some flexible options to help. You can always do a temporary swap for your next box to a rum box, or if you’d prefer, we can even set up your membership so you alternate between gin one month and rum the next. Just get in touch with our Memberships Team at members@craftginclub.co.uk and they’ll be happy to get this all set up for you. Kind Regards, Yasmine Head of Customer Service

Posted 2 days ago

“Impresses with my first Rum Box. Thank you”

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Posted 3 days ago

“Enjoy the alcohol whether Gin or Rum. Snacks are mostly great or can be passed on to someone else Not happy with courier service Not so happy they take my payment at least 2 weeks before processing my order Queries dealt with easily”

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Posted 2 weeks ago

“Pleased with drinks supplied but snacks were burst open upon delivery.”

Helpful Report

Posted 4 weeks ago

Hi Jane, We're so pleased to hear you've enjoyed the selection you've received! Please do feel free to drop us an email at members@craftginclub.co.uk and we can arrange replacements for any damaged items to make sure you get all your treats! Kind Regards, Sophie Memberships Executive

Posted 4 weeks ago

“The Craft Gin Club boxes are generally good value for money. However, I have one major complaint - the availability of the syrup mixers included in the boxes. I tried to purchase some bottles of the syrup mixers for a recent box and was informed that they are not available - except if you buy them complete with a bottle of the gin of the month and other mixers ! Given the small size of the bottles, it would be very useful if the Club produced additional stocks of the syrups to enable to the members to enjoy further cocktails when the original bottle has been used.”

Helpful Report

Posted 1 month ago

“Enjoy the quality magazine but the increasing cost is making consider canceling the subscription. The packaging is great and secure which prevents breakages. I am not sure if this suvery is about my missing parcel or normal gin delivery!!!”

Helpful Report

Posted 1 month ago

“Not impressed with this months box. Calorie laden tonic which didn't let the gin shine. Very poor selection of treats. Not sure if stay if I didn't have gin bonds.”

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Posted 1 month ago

“Easy it find what I was looking for. Am looking forward to enjoying my free simple box”

Helpful Report

Posted 1 month ago

“Enjoy the variety of gin supplied; sometimes disappointed in the accompanying snacks but overall - ok. Loved The Drinks Bakery biscuits in this month's box. Enjoyed them so much, I've looked at their website and placed an order!!”

Helpful Report

Posted 2 months ago

“Have really enjoyed my Gin membership for the last 6 years but decided that it was time to cancel. Hard to find process and eventually forced to call anyway. On hold for quite a while and then answered by what appeared to be a call centre with masses of back ground noise and person said he couldn't hear me clearly. Re asked questions that are asked online before you are then asked to call...all a bit disappointing end to what has been an enjoyable experience over the years.....”

Helpful Report

Posted 4 months ago

“Been with craft gin for a while now and only bugbear I have is that you don’t have the choice of any other mixers. Not everyone likes tonics. You can put a lemonade in every once in a while, so why not give us non tonic drinkers the choice of this with our monthly subscription. Have emailed company about this previously and reply was “ we will let the team know”. Might sound trivial to some, but when you have a build up of tonics you don’t use and are paying for, just seems pointless.”

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Posted 5 months ago

“A great unique gift for gin lovers. A box of goodies arriving by post. The feature gin is accompanied by mixers, cocktail ingredients and snacks. What is there not to love”

Helpful Report

Posted 1 year ago

“Loving the rum, but as I get both the gin and rum boxes the snacks are pretty much the same. It would be nice if they were more different.”

Helpful Report

Posted 1 year ago

“I like the variety of gin and mixers, generally the cocktails are not my taste, too sweet - I’m a martini/ negroni gal so the syrup often goes down the sink. The price is going up and because of this is consider skipping and definitely would not boost. It’s disappointing that I can’t use my reward points without having to spend £80-100, other reward schemes give vouchers you can actually use against purchases you want rather than having to spend a minimum. That said I do like the club.”

Helpful Report

Posted 1 year ago

“The variety of gins is great. Some of the mixers and snacks aren’t as varied as they have been in the past. Getting rewards is good, but you have to spend quite a bit if you want to use them. The variety of ways in which you can use your rewards has reduced over the years.”

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Posted 1 year ago

“I find some of the ‘extras’ in the box, are not appealing to me. I don’t like the syrups, finding them too sweet & mindful of extra calories.”

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Posted 1 year ago

“Wonderful to have whole package of gin & accompaniments. Don't always like everything but you can't please all.”

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Posted 1 year ago

“I have enjoyed some fine and exciting gins from CGC. Unfortunately I have now cancelled my membership as it’s too expensive for me to continue given my pensioner status. Thank you.”

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Posted 1 year ago

“Wish there was a chance to do it Quarterly lime the gin boxes.”

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Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,514 reviews