Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,529 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

Write Your review

Tell us how Craft Gin Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good way to try out different gins I would never find otherwise, and a nice surprise to look forward to every 2 months.”

Helpful Report

Posted 2 weeks ago

Hi Marion, we're glad to hear that you've been enjoying your Gins. Hopefully you enjoy your next box just as much as your most recent one! Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“I tried the rum club as you have a cheap first time offer. I've cancelled because I can't afford the full price. But we are enjoying the box. Only problem was you sent the wrong sheet with how to make the cocktails. It had different rum and mixers on it. Which is a shame but we just guessed measurements. Lovely rum and my husband was excited to get a gift in the post.”

Helpful Report

Posted 2 weeks ago

Hi Alex. We're glad to hear that you're enjoying the Rum box you have received despite the confusion surrounding the contents of the box. What you have received is the Welcome box which contains a variety of items from different previous boxes to create a fun and new experience that you can enjoy. Whilst some of the contents may be referring to alternative items that you have not received, we can guarantee that if you substitute them with the wonderful Rum you have received it will be just as good! Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“A very professional group affording a mine of information and a comprehensive information Magazine We have learned a lot but decided it was not for us and will not pursue a membership at this time Many thanks for the samples and all the best for your venture”

Helpful Report

Posted 1 month ago

Hi Anthony. We're glad to hear that you enjoyed your time with us. Whilst we'll be sad to see you go we'd like to thank you for giving us a chance and enjoying your box! Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“OK for a taster sample”

Helpful Report

Posted 1 month ago

Hi Angela. We're glad to hear that you enjoyed your taster box! Hopefully, if you get the chance to try another box from us you enjoy it just as much. Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“I love my subscription, but am finding I have an excess of gin so have downgraded temporarily to the taster box - as you now do rum boxes it would be great if within your memberships you could switch between spirits when you need to!”

Helpful Report

Posted 1 month ago

Hi Marie, Thank you so much for your lovely review, we’re delighted to hear how much you’re enjoying your membership! We completely understand how the gin can add up, and we’ve got some flexible options to help. You can always do a temporary swap for your next box to a rum box, or if you’d prefer, we can even set up your membership so you alternate between gin one month and rum the next. Just get in touch with our Memberships Team at members@craftginclub.co.uk and they’ll be happy to get this all set up for you. Kind Regards, Yasmine Head of Customer Service

Posted 1 month ago

“Impresses with my first Rum Box. Thank you”

Helpful Report

Posted 1 month ago

Hi Claire. Awesome! We're so happy to hear that you enjoyed your first box and we hope you enjoy your next one once you get the chance to try it. Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“Enjoy the alcohol whether Gin or Rum. Snacks are mostly great or can be passed on to someone else Not happy with courier service Not so happy they take my payment at least 2 weeks before processing my order Queries dealt with easily”

Helpful Report

Posted 2 months ago

Hi Tina, we're sorry to hear about your disappointment regarding the delay between payment and delivery as well as the quality of our delivery service. Whilst we have moved to an alternative courier in the form of Evri to try and provide a better service we understand that there can continue to be issues with them, and if you could email us at members@craftginclub.co.uk we would be more than happy to see what we can do to help you here. Regarding the gap between payment and delivery, unfortunately at this stage this is something we are not able to change due to sending out all our boxes manually. This means that whilst it takes a bit longer to send them out the operation is overall a bit smoother. However, we would be more than happy to pass along your feedback surrounding this to our warehouse team, hopefully we can speed this process up in the future! Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“Pleased with drinks supplied but snacks were burst open upon delivery.”

Helpful Report

Posted 2 months ago

Hi Jane, We're so pleased to hear you've enjoyed the selection you've received! Please do feel free to drop us an email at members@craftginclub.co.uk and we can arrange replacements for any damaged items to make sure you get all your treats! Kind Regards, Sophie Memberships Executive

Posted 2 months ago

“The Craft Gin Club boxes are generally good value for money. However, I have one major complaint - the availability of the syrup mixers included in the boxes. I tried to purchase some bottles of the syrup mixers for a recent box and was informed that they are not available - except if you buy them complete with a bottle of the gin of the month and other mixers ! Given the small size of the bottles, it would be very useful if the Club produced additional stocks of the syrups to enable to the members to enjoy further cocktails when the original bottle has been used.”

Helpful Report

Posted 2 months ago

Hi Trevor, we're glad to hear that you've been enjoying our boxes and syrups so much that you've wanted to come back for more. We've recently added our syrups (alongside the appropriate mixers) to our shop, so if any future syrup catches your eye you can head over and pick some up! Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“Enjoy the quality magazine but the increasing cost is making consider canceling the subscription. The packaging is great and secure which prevents breakages. I am not sure if this suvery is about my missing parcel or normal gin delivery!!!”

Helpful Report

Posted 2 months ago

Hiya Avril, thank you so much for the feedback! Whilst we have been trying to mitigate the rising costs of our boxes, unfortunately we haven't been able to do that permanently and as such have had to increase the price of our boxes. We are sorry for any frustration this has caused, but we are glad that you are still enjoying your boxes and providing specific praise to our magazine. Our magazine team puts a lot of hard work into that so it is good to hear that it is appreciated! Regarding your second query, if you every have any questions regarding your subscription just message us at members@craftginclub.co.uk and hopefully we can provide the answers you need! Kind regards, Chaney Customer Service Team Member

Posted 3 days ago

“Not impressed with this months box. Calorie laden tonic which didn't let the gin shine. Very poor selection of treats. Not sure if stay if I didn't have gin bonds.”

Helpful Report

Posted 2 months ago

Hi Sharon, we're sorry to hear about your disappointment regarding this months Gin box. Whilst we do try and provide a variety of different treats and drinks that we believe will be new and exciting we understand that we don't always hit the mark! We'll be sure to take this feedback on board, hopefully we can prevent any disappointment like this from happening again in the future. Kind regards, Chaney Customer Service Team Member

Posted 3 days ago

“Easy it find what I was looking for. Am looking forward to enjoying my free simple box”

Helpful Report

Posted 2 months ago

Hi Emma. We're happy to hear that it was easy to navigate our storefront! Fingers crossed you enjoy your taster box once you get the chance to open it. Kind regards Chaney Customer Service Team Member

Posted 3 days ago

“Enjoy the variety of gin supplied; sometimes disappointed in the accompanying snacks but overall - ok. Loved The Drinks Bakery biscuits in this month's box. Enjoyed them so much, I've looked at their website and placed an order!!”

Helpful Report

Posted 4 months ago

Hi, we're glad to hear that we've been able to introduce you to a new favourite snack! Whilst are sorry we don't always hit the mark we're so grateful that you've continued to stick with us and hopefully you'll enjoy the snacks you get to try next. Kind regards, Chaney Customer Service Team Member

Posted 3 days ago

“Have really enjoyed my Gin membership for the last 6 years but decided that it was time to cancel. Hard to find process and eventually forced to call anyway. On hold for quite a while and then answered by what appeared to be a call centre with masses of back ground noise and person said he couldn't hear me clearly. Re asked questions that are asked online before you are then asked to call...all a bit disappointing end to what has been an enjoyable experience over the years.....”

Helpful Report

Posted 6 months ago

Hi Bev, we're sorry to hear that your cancellation experience was such a hassle. Whilst we have introduced a call to cancel system to provide a more personalised experience for our members, we completely understand that this isn't always the case. We'll be sure to pass along your feedback surrounding this to the appropriate teams so that we can prevent any issues such as this from happening again and improve our member experience! Kind regards, Chaney Customer Service Team Member

Posted 3 days ago

“Been with craft gin for a while now and only bugbear I have is that you don’t have the choice of any other mixers. Not everyone likes tonics. You can put a lemonade in every once in a while, so why not give us non tonic drinkers the choice of this with our monthly subscription. Have emailed company about this previously and reply was “ we will let the team know”. Might sound trivial to some, but when you have a build up of tonics you don’t use and are paying for, just seems pointless.”

Helpful Report

Posted 6 months ago

Hi Donna, thank you so much for the feedback! We are sorry that the mixers aren't to your taste, whilst we do like to provide the alternative mixers for people to try if they aren't the biggest fan of tonics we understand that it can still be a bit frustrating having a drink that you don't like being included in your box. Whilst we aren't able to provide customisation for the contents of the box at this stage, hopefully we are able to provide an alternative subscription or box in the future that is more suited to your taste. Kind regards, Chaney Customer Service Team Member

Posted 3 days ago

“A great unique gift for gin lovers. A box of goodies arriving by post. The feature gin is accompanied by mixers, cocktail ingredients and snacks. What is there not to love”

Helpful Report

Posted 1 year ago

“Loving the rum, but as I get both the gin and rum boxes the snacks are pretty much the same. It would be nice if they were more different.”

Helpful Report

Posted 1 year ago

“I like the variety of gin and mixers, generally the cocktails are not my taste, too sweet - I’m a martini/ negroni gal so the syrup often goes down the sink. The price is going up and because of this is consider skipping and definitely would not boost. It’s disappointing that I can’t use my reward points without having to spend £80-100, other reward schemes give vouchers you can actually use against purchases you want rather than having to spend a minimum. That said I do like the club.”

Helpful Report

Posted 1 year ago

“The variety of gins is great. Some of the mixers and snacks aren’t as varied as they have been in the past. Getting rewards is good, but you have to spend quite a bit if you want to use them. The variety of ways in which you can use your rewards has reduced over the years.”

Helpful Report

Posted 1 year ago

“I find some of the ‘extras’ in the box, are not appealing to me. I don’t like the syrups, finding them too sweet & mindful of extra calories.”

Helpful Report

Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,529 reviews