Craft Gin Club Reviews

4.85 Rating 4,530 Reviews
97 %
of reviewers recommend Craft Gin Club
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Read Craft Gin Club Reviews

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website



1 Stephen Street, London W1T 1AL

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Anonymous  // 01/01/2019
Terrible customer service, skating very thin to violating consumer rights, no phone number, no real address, a shady business all round.
Posted 2 months ago
Thank you for your review Tom, and for your honest feedback. I've looked into this for you and can see that your issue was handled immediately by a member of our team and within a few hours of you emailing in. If you feel this is insufficient, I can only apologise, and hope we offer a smoother service in the future in order to turn your one star expectations of us into five star!
Posted 1 month ago
This company state they require your bank details when you receive one of their memberships as a ‘gift’. They claim that this is to enable them to verify your age. There are countless other ways to verifying an individual’s age. The request for my personal bank details is irrelevant for age verification and there are plenty of other universally accepted options- passport, drivers licence. Indeed, some bank allow individuals to open an bank account with a debit card facility under the age of 18. The request for specific bank details arguably falls outside GDPR regulations and the limitation principle. I have asked them to confirm if there is another way to verify my ID and to clarify my concerns regarding their insistence and use of my personal data. No one has responded or acknowledged my email. I have sent another chaser and am now, it would seem, left with no option other than to report them to the ICO for data misuse. I suspect that the real reason they request your bank details is so that you can end up enrolled in a subscription and which will inadvertent continue and attract a monthly fee. I expect this is one of the reasons why this company has quickly generated such large revenues. The need for a gift recipient to enter their bank details is not made clear to the person purchasing the gift from the outset and now it does not appear possible to cancel/request a refund. Very concerning and dubious dealings. No response and no option to request a refund. I do hope the ICO consider a fine in the circumstances.
Posted 3 months ago
Even at half price, this seemed poor value - one 70cl bottle of gin, a couple of small tonic waters, some cranberry juice and some "soda". Plus some sweetened nuts, a small block of chocolate and a pack of popped cheese that had come open distributing its contents within the outer packaging, so no longer safe to eat. I guess I look for the cancel button pdq.
Posted 4 months ago
During this time in lockdown it was nice to receive this very refreshing gin. It brought a ray of sunlight to an otherwise depressing time
Posted 5 months ago
I have paid over £800 for two annual subscriptions for Christmas present. The money went out of the bank I have received no gift vouchers. The website will not let me join or access easily to make complaint
Posted 5 months ago
Very disappointed, Email received 30/11 saying order in 18th December still waiting. Now told January............ pointless
Posted 5 months ago
Placed and order a month ago for a gin advent calendar to be told it’s been lost by Royal Mail, the issue isn’t Royal Mail it’s with you, no options, poor comms, easy to blame someone else, only now being told I can make a claim. Poor customer service take your business elsewhere.
Posted 6 months ago
I made an order on 16th November for an advent calendar. It’s not only not here but I’ve had absolutely no communication to say why it’s not here or any sort of apology. I have received emails from them trying to sell me things though! Sort out your priorities, Craft Gin Club.
Posted 6 months ago
Customer service is appalling, very little response to a failed delivery for an order which has been paid for on November 18th and is still not received. All I am told is the problem is with Royal Mail, which isn't the case, the problem is with the Craft Gin club for failure to supply. I am so disappointed with the company, not what I expected at all, my expectation is now zero
Posted 6 months ago
Failed on delivery twice and all they offered was a few points as an apology Also magazine was missing on 2 occasions
Posted 6 months ago
The delivery did not come as yodel said-I waited in all day.After 2 days of long webchats( also waiting a long time to connect to a chat) my box arrived to a neighbours location I did not want to bother & it was damaged -the crisp packet split & broken crisps distributed through my box .I have photos but cannot download.Gin club sent me a standardised reply which was of no use.I have reluctantly cancelled my Membership
Posted 8 months ago
Still haven’t had my October box yet the payment has been taken... I never had an issue with the September box and this is the first issue I have had with craft gin club ... I can only expect it’s because they have moved from Royal Mail .. I have had no replies to my emails sent a week ago and it’s now 12 Oct 20. I had this issue with the Craft Rum club a couple of years ago and that wen bust ... Change back to Royal Mail ..!!
Posted 8 months ago
Their courier have lost the box, there is no way of calling this company and 1 week after sending my issue via email as they advise still no reply, looking at the reviews this seems to be a common issue with this company, very poor customer service!
Posted 8 months ago
Their courier have lost the box, there is no way of calling this company and 1 week after sending my issue via email as they advise still no reply, looking at the reviews this seems to be a common issue with this company, very poor customer service!
Posted 8 months ago
Shocking service avoid at all costs. Missing deliveries and you won't be able to contact them and they won't respond.
Posted 8 months ago
Still waiting on a reason for a fake delivery attempt. Working from home, no knock on the door, no note, app said parcel supposedly left with a house that didn't receive it either.
Posted 8 months ago
I have yet to receive my October box which is my first. I have sent multiple emails and have only been fobbed off. Now 7 days after I should have received it they are ignoring me. I paid for the box in September and they are blaming YODEL but have no intention of re-sending my box. I have asked for a refund or a new box to be sent to me. Guess what? Yes, they are still ignoring me. I am out of pocket and no gin box. I will never use them or recommend them to anyone. I will advise any friends or family not to touch them! AVOID.
Posted 8 months ago
I am so sorry to hear about your terrible experience, that is very disappointing. I've just replied to your email, do let me know if there's anything else I can do. KR Trine
Posted 8 months ago
Since yodel has taken on delivery it's a disaster! I've been told my box is in my back porch-don't have one! Now been told mix up with barcodes means it's 100 miles away! Yodel said they'd investigate and call back -nope. Have contacted ginclub-silence! Looks like we'll be cancelling. Such a shame as box is a real treat if you get it!
Posted 8 months ago
Ordered my first box it was delivered to the wrong address. I contacted customer services only to be told that there had been a mix up with tracking codes. They sent a new tracking code but it was the same as original. Yodel could not help because my delivery details did not match the code I was given. Contacted customer services again but they have not investigated the issue and have offered no help or refund. Massive disappointment. For a subscription service you would think they would be more concerned with deliveries going to the wrong place 🤷🏻‍♀️
Posted 8 months ago
Wouldn't waste your time in joining. I have yet to receive my September box which is my first. I have sent multiple emails and contacted them on social media but have yet to receive any response whatsoever. Whatever happens from this point i will be very hesitant in continuing my membership from my first experience, lets face it first impressions count for a lot!
Posted 9 months ago
Craft Gin Club is rated 4.85 based on 4,530 reviews