Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,563 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,563 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 20th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined after seeing a social media post promoting a specific bottle of Rum. The November ROTM could only be purchased via CGC, an exclusive. I signed up following the link. The box that I received did not contain that bottle. It was in fact Septembers box. I assumed an error and got in touch. I was advised it was the ‘Welcome Box’. There’s no choice, no mention, nothing in the Ts&Cs, no clue whatsoever that when you are persuaded to subscribe because of an advertised bottle, it’s not available to new subscribers. Feel like I was mis sold. After many emails I was offered to return the bottle, but life’s too short, I ordered direct from the distillery. Communication was shocking, wrong reply pasted to my question or no answer at all. No explanation or apology for the mis selling, misleading ad or disappointment. When cancelling I noticed I wasn’t a new customer, my previous subscription was dormant but I could easily continue, so the system should have found me and I should have been sent the November runoff the month”

Helpful Report

Posted 1 day ago

Hi, We're sorry to hear about the frustration this has caused you! We would never want anyone to have an experience as negative as this. Whilst we do try and ensure that our members are receiving the best box/rum possible we can't always guarantee that you will receive the one you are looking for as part of your first Rum box and would like to apologise for hassle this has caused. We will endeavour to ensure that our future offers such as this are made clearer in the future. In regards to your customer service experience we are sorry once again that this has happened. Our agents always try and provide top tier service at every opportunity so I can imagine this was extremely disappointing. I will be sure that your experience is passed along to the correct teams so that we can provide a more personalised experience in the future. If there is anything else you would like help with please let us know and we would be more than happy to help you here. Kind regards, Sophie Customer Service Executive

Posted 1 day ago

“Parcels not been delivered twice now still haven’t been able to enjoy the box.”

Helpful Report

Posted 1 day ago

“Not sure if I should have received a rum box - but I haven’t, but I only joined fairly recently and received my gin box Could you let me know if i should have received this. Thanks Jill”

Helpful Report

Posted 1 day ago

Hiya Jill, Our apologies! If you could please message us at members@craftginclub.co.uk we will see what we can do to resolve this for you asap. Kind regards, Chaney Customer Service Executive

Posted 1 day ago

“Bottle received broken, replacement never received, then sold out. Photos were uploaded to yourselves. Very poorly wrapped. Had full refund, but that's not the point. It was a hard to get hold of Almave Ambar with Lewis Hamilton's signature on. It was a Christmas present for an avid F1 Fan. Messed about by Craft Gin Club and Evri. Very disappointed, will not order anything again.”

Helpful Report

Posted 1 day ago

Hi Joan, I'm sorry to hear about the frustrating experience you have had and would like to apologise. This is never an experience we would like for you to have. Whilst we do always try and replace items that are damaged in transit some items unfortunately run out of stock before we are able to do so and in these cases we cannot replace your items for you. I would like to apologise that we were unable to replace this for you and will be sure to pass along your feedback and experience so that we can prevent issues such as this from happening again. Kind regards, Sophie Customer Service Executive

Posted 1 day ago

“I ordered a bottle of Rum promoted by British Rail Card holders. The Craft Gin Club have taken paynet for the Rum and proceded to take money for unordered items. Avoid at all cost.”

Helpful Report

Posted 4 weeks ago

Hi Simon, We’re really sorry to hear about your experience. We can assure you that we never take any payment unless an order has been placed, so this definitely isn’t the experience we want for our customers. Our team would love to look into this and get everything resolved for you as quickly as possible, so please do reach out to us at members@craftginclub.co.uk with your order details. We’re always happy to help and want to make sure you only ever pay for exactly what you’ve chosen. Kind Regards, Sophie Memberships Executive

Posted 4 weeks ago

“Not received it yet.any idea when it will arrive .”

Helpful Report

Posted 2 months ago

Hi Gary, sorry to hear your order hasn’t arrived yet. Please drop us an email at members@craftginclub.co.uk with your order details and we’ll be happy to take a look and get this sorted for you. Kind Regards, Sophie Memberships Executive

Posted 2 months ago

“You can’t cancel online and the customer service is poor.”

Helpful Report

Posted 2 months ago

Hi There, We're so sorry to hear that you've had any issues canceling. Please do let me assure you that this isn't the intention we always want to make things easy for members so they are in control of their membership. We aim to respond to all emails within 48 hours so please do drop us an email at members@craftginclub.co.uk and we'll get back to you as soon as! Kind Regards, Yasmine Head of Customer Service

Posted 2 months ago

“Absolutely terrible all right if you want to keep ordering it it’s terribly to get out of it . I tried to cancel it they took 10 pounds out to cancel it then took a further 47 pounds out for another box . Absolutely disgusting . Very expensive for what it is . I hope this review is shown”

Helpful Report

Posted 2 months ago

Hi Linda, We’re really sorry to hear about your experience and any frustration caused. We’d like to reassure you that it’s completely free to join Craft Gin Club and free to cancel your membership, we don’t charge a cancellation fee. It sounds like there may have been some confusion with the timing of your cancellation and the billing for your next box. We always charge members on the same date each month so that payment schedules are clear, but of course we’d never want you to be left with a box you don’t want. If you could drop us an email at members@craftginclub.co.uk, our team will be more than happy to look into your account directly and talk you through our simple returns process if needed. Kind Regards, Yasmine Head of Customer Service

Posted 2 months ago

“Only one bottle of gin, advert said two”

Helpful Report

Posted 3 months ago

Hi There, Oh no, it sounds like there’s been a packing mistake, and we’re really sorry about that! That’s definitely not what we intended, especially if the offer said two bottles. We’d love to get this sorted for you right away. Could you please get in touch with us at members@craftginclub.co.uk so we can check your order details and arrange for the missing bottle to be sent? Thanks for letting us know, and we’ll make sure you get the gin you were promised! Kind Regards, Sophie Memberships Executive

Posted 3 months ago

“I did not receive the snacks or syrup. Very disappointed.”

Helpful Report

Posted 3 months ago

Hi Sarah, We’re so sorry to hear that part of your box was missing, that’s definitely not the experience we want for our members. Every box should arrive complete, and we completely understand how disappointing it must be to open yours and find something missing. Please do get in touch with us at members@craftginclub.co.uk and our team will be more than happy to help make this right for you as quickly as possible. Kind regards, Yasmine Head of Customer Service

Posted 3 months ago

“Signed up for special offer of May box free with June’s. Received one box but not the other. Particularly wanted to try the Secret Garden Scottish gin. Informed that it’s now out of stock, but I could have August box free instead. When I asked what the August gin was, I was told that it couldn’t be divulged🥴🤦‍♀️🙄! Still waiting for July box. Complete shambles imo🤷‍♀️!”

Helpful Report

Posted 3 months ago

Hi Sue, Thank you for your feedback, and I’m really sorry to hear about your experience. I completely understand how disappointing it must have been, especially as you were looking forward to trying the Secret Garden Scottish gin. I can confirm that the free box as part of your offer was sent and, according to the tracking, was successfully delivered. As soon as we heard from you that it hadn’t been received, we were keen to get a replacement arranged as quickly as possible. We always do our best to keep extra stock of past boxes for situations like this, but in this case, you’re absolutely right, the April box had unfortunately sold out, which is why we offered the July box instead. Your replacement order was placed on Tuesday, and while I’m sorry if this wasn’t made clear in our email, delivery is within 3–5 working days. You should have received your tracking details by now, but if not, please don’t hesitate to get back in touch and we’ll be happy to check on this for you. Thanks again for your patience, we really do appreciate it, and we hope you enjoy your July box once it arrives. Kind Regards, Yasmine Head of Customer Service

Posted 3 months ago

“My box has been missing in action since the 4th of July unfortunately and replacement not arrived yet”

Helpful Report

Posted 4 months ago

Hi Lesley, Thank you for your feedback and we're really sorry to hear about the delay with your July box. We completely understand how frustrating that can be. As soon as you got in touch with us yesterday, we arranged for a replacement to be sent out the same day. The tracking has now updated, and you should receive an email with the tracking details shortly. If you haven’t received it or have any trouble locating it, please feel free to contact us directly at members@craftginclub.co.uk we’ll be happy to send the tracking info over to you. Thanks again for your patience, and we hope your box reaches you very soon! Kind Regards, Yasmine Head of Customer Service

Posted 4 months ago

“Customer service is wack”

Helpful Report

Posted 4 months ago

Hi Christabel, Thank you for your feedback. We're sorry to hear that you were disappointed with your recent experience. We always aim to provide the highest level of service, and we’d like to clarify a few points to reassure you. We received your first message earlier today and immediately sent our auto-response confirming we'd get back to you within 48 hours. Since then, we received two follow-up emails, and we're pleased to say our team responded well within our promised timeframe, we responded this afternoon. Your cancellation request was actioned straight away upon receipt. If you haven't received this, please do check your junk and spam! We’re always working to improve and really value all feedback. If there’s anything specific about your experience you’d like to share so we can better understand how we can do better, please don’t hesitate to get in touch. Kind Regards, Yasmine Head of Customer Service

Posted 4 months ago

“I was expecting a bottle of gin not a miniature. I should have read the offer properly, but flI feel it was misleading.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback, we’re sorry to hear the taster box didn’t meet your expectations. Just to clarify, the taster box you signed up for is a special introductory offer featuring 2 x 5cl miniature gins, with just £8.99 to cover postage and packaging. We include clear descriptions and imagery of exactly what’s included on the taster box landing page, as transparency is really important to us. Our full subscription boxes, which are £47, are a completely different experience and include a full-size bottle, mixers, snacks, and more. The taster box is simply a way to try out a little taste of what we offer and get you excited for your next box. That said, we really appreciate your honesty, and we’ll continue doing our best to make all messaging as clear as possible. If there’s anything else we can help with, just let us know. Kind Regards, Yasmine Head of Customer Service

Posted 4 months ago

“You sign people up before there trail box has arrived and it feels very rushed and pushy.You send this survey and I cannot answer the questions because I only ordered it a couple of hours ago”

Helpful Report

Posted 4 months ago

Hi Bill, Thanks for your feedback, and welcome to the club! We’re sorry to hear things felt a bit rushed. Just to clarify, Craft Gin Club is a subscription service, so to receive a box from us, members do need to join the club. We don’t offer one-off purchases, but rest assured, you’re always in control. You can skip a box or cancel your membership at any time, with no hassle. For transparency, we charge all members on the 23rd of each month for their upcoming box, so if you ever want to make changes, just make sure to do so before then. We really appreciate you taking the time to share your thoughts, even early on, and we hope you enjoy your first box once it arrives! If you need any help, our wonderful Memberships Team is always here to support you. Kind Regards, Yasmine Head of Customer Service

Posted 4 months ago

“This review request said: "When you get a free moment, we would love it if you could let us know how we are doing! Simply click below to leave us a brief review of your recent Rum Box". I never received a Rum Box. There is obviously something wrong with your review requests! I did receive a Gin Box and have already received a request to write a review on Trust Pilot. However, that Gin Box arrived without the info/recipe sheet about the gin and cocktail of the month. Altogether, not very clever this month!”

Helpful Report

Posted 4 months ago

Hi Yvonne, Thanks so much for your feedback, and we're really sorry for the mix-up! It looks like the subject line of our review email mentioned a Rum Box in error, definitely not what we intended, and we completely understand the confusion. Thanks for flagging it! We also want to make sure you get the full Craft Gin Club experience, so we’d love to help with the missing info/recipe card from your Gin Box. Just pop us a message at members@craftginclub.co.uk and our Memberships Team will get that sorted for you right away. Thanks again for your support and for giving us the chance to put things right. Kind Regards, Sophie Memberships Executive

Posted 4 months ago

“Awful. Was silly enough to sign up for an offer and am now 'a member' and having payments taken from my credit card. Had no notification of the amount, no contact or no opportunity to cancel. Haven't even signed up for an account with them. Please be aware.”

Helpful Report

Posted 5 months ago

Hi Jo, When you sign up for one of our offers, it does begin an ongoing membership this is clearly stated during the sign-up process, and we follow up with a series of emails outlining what to expect, including your membership details and upcoming payment dates. We understand it can be frustrating if these emails were missed or ended up in your spam folder, and we’re sorry for any confusion this may have caused. You can cancel your membership at any time from your Members Area, but if you didn’t complete account setup or are having trouble accessing your account, please don’t worry just email us at members@craftginclub.co.uk and we’ll help you sort everything out quickly, including cancellation or returns if needed. Kind Regards, Sophie Memberships Executive

Posted 5 months ago

“Awful experience”

Helpful Report

Posted 6 months ago

Hi There, Hi there, we're really sorry to hear you didn't have a great experience. That’s certainly not what we aim for! If you’d like to chat more about it, our team’s always here to help, feel free to drop us a message. Kind Regards, Yasmine Head of Customer Service

Posted 6 months ago

“Difficult to cancel subscription - need to call up rather than cancel online.”

Helpful Report

Posted 7 months ago

Hi There, Apologies for any frustration regarding our cancellation process. Our aim is to make everything as smooth as possible with everything we do and offer at Craft Gin Club and we’re sorry to hear that you feel this isn’t the case. Thanks for your feedback. Kind Regards, Sophie Memberships Executive

Posted 6 months ago

“It appeared I was making a purchase, but the email confirmation said it was a subscription. This wasn't clear when I bought the item. The company put multiple barriers in the way of cancelling the subscription, from failing webpages, to repeated emails and finally forcing me to call, where they tried to convince me I wanted a subscription I never signed up for. Never shopping via Bright HR again!”

Helpful Report

Posted 8 months ago

Hi Cat, We're so sorry to hear that you've had any issues canceling. Please do let me assure you that this isn't the intention we always want to make things easy for members so they are in control of their membership. We aim to respond to all emails within 48 hours so please do drop us an email at members@craftginclub.co.uk and we'll get back to you as soon as! Kind Regards, Sophie Memberships Executive

Posted 7 months ago

Craft Gin Club is rated 4.8 based on 6,563 reviews