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Craft Gin Club Reviews

4.8 Rating 6,348 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

4.8

Based on 6,348 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 18th July 2023

Craft Gin Club 5 star review on 18th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently complained about damaged delivery and no one contacted me, that was 3 weeks ago, cancelled my membership”

Posted 21 hours ago

“This is a SCAM, do not sign up, if you cancel the keep taking monies from your account and won’t stop. They remove your membership di you can’t log in to stop the charges. DO NOT USE THEY ARE THIEVES.”

Posted 4 weeks ago

Hi William, We're sorry to hear that you didn't cancel your membership. I dropped you an email so please keep an eye out letting you know that your membership has been successfully cancelled and that you have no upcoming orders on the way to you. Kind Regards, Yasmine Customer Service Team Leader

Posted 4 weeks ago

“I've had boxes on and off from this company for a whole and thought they were a decent company. Sadly, I'm finding them very disappointing. They sent a message saying they'd taken payment for a box I emailed the same day I got the email to ask to cancel but was told the cut off to cancel was the 22nd I emailed on the 23rd the date they sent the email to say funds had been taken. They won't stop the box or refund me even though they won't be posted out for days yet. Money is more important to them than customer service. It was the email that reminded me I needed to cancel so maybe they need to consider when they send out the email. It needs to be a couple of days before cut of to cancel to enable people that wish to cancel the time to do so. Also quality not as.good. The treat are now very wacky flavours so often don't get used or binned. Such a shame as.i would have gone back after a.few months but not now. Look at other companies out there before joining this one.”

Posted 4 weeks ago

Hi Jacqui, We're sorry to hear you missed the deadline for the upcoming box. We charge all members on the same day each month to avoid any confusion. As always, you're never stuck with a box so if you'd like to drop us an email at members@craftginclub.co.uk we'd be more than happy to talk you through our simple returns process. Kind Regards, Yasmine Customer Service Team Leader

Posted 4 weeks ago

“They make it very difficult to cancel your subscription. The only way to do so is to call; I was left on hold for 20 minutes only for the line to go dead. When I did get through to an agent I was interrogated as to why I wanted to cancel, pressured to listen to all the 'great offers' I'd be missing out on and told it takes 48 hours to process the cancellation!? When I asked for some sort of assurance of cancellation I was informed they're unable to offer anything other than verbal confirmation. Here's hoping I receive a cancellation email soon as I'd hate to go though the whole process again. Having read other reviews on here, I'm not sure it'll be so easy.”

Posted 1 month ago

Hi, We're sorry to hear about your experience with us. I can see that you dropped us an email this morning, I've dropped you an email so keep an eye out! Kind Regards, Yasmine Customer Service Team Leader

Posted 1 month ago

“I bought my first box as a present for Mother's Day, I just wanted this as a one-off box and used a discount. I paid for my box and didn't create/activate any account assuming if I didn't activate the account it wouldn't start a subscription as I never signed up for a subscription. The following month I received an email saying thank you for your payment, they automatically took payment. Once I realised, I sent an email asking for a refund as I didn't even know I was signed up for a full-on subscription. Assuming that as I replied within a day that it should be fine, I was then told that the date to cancel had already passed, I didn't know I was even getting a box so how was I meant to cancel. I appreciate I may have overlooked some parts but not allowing a refund on the 23rd of the month prior when it isn't even sent out until at least a week after the next month is atrocious.”

Posted 1 month ago

Hi Jordan, We're sorry for any confusion regarding our memberships, apologies if this wasn't as clear as we'd hoped. Your feedback is much appreciated. We offer returns for all items, so you are never stuck with a box. If you need further instructions on how to do so, please do get back to us at members@craftginclub.co.uk Kind Regards, Yasmine Customer Service Team Leader

Posted 1 month ago

“They make it impossible for you to cancel your subscription. You need to call them in order ton cancel, but no one picks up.”

Posted 1 month ago

Hi, We're sorry to hear that your having issues. Please do drop us an email at members@craftginclub.co.uk and we'll be more than happy to help! Kind Regards, Yasmine Customer Service Team Leader

Posted 1 month ago

“I was originally happy with Craft Gin Club. When I was given a voucher for free boxes I was sent 2 of the same boxes but they luckily stopped one. In June 2023 I was charged despite trying to cancel the subscription they sent and charged for the box anyway. In September 2023 the same thing happened and I told them to cancel the order, refund and the cancel the subscription. They said they could not cancel the order despite having done so in the past. Completed the cancellation survey and assumed that was it. Today I have been charged £45 yet again despite serval requests to cancel the subscriptions which were acknowledged. Do not sign up!!”

Posted 1 month ago

Hi, I'm so sorry to lean about your experience with us. We've dropped you an email so please do keep an eye out. Kind Regards, Yasmine Customer Service Team Leader

Posted 1 month ago

“Received 2 boxes so far, both had gins I disliked. Other items in the box were mixed. I could buy a premium gin cheaper. No option for return/refund if you dislike gin. Now have 3 bottles of gin in the cupboard which won't get drunk. Will be cancelling”

Posted 2 months ago

“Disappointed”

Posted 3 months ago

“I order The Cracking Combo Bundle I only received 4 crackers and not the 8 in total I did get refunded £18 but the crackers are £20 on there own. Also on Christmas Day my partner open the 4 crackers to find 3 of them had the same bottles in so for a second time I had to complain they just sent me the 2 missing bottle which I feel they should offer more of an apology considering I’ve had to make two complaints about the same order and not just send me the 2 bottles missing.”

Posted 3 months ago

“I’ve always loved the Christmas box, but this time I was very disappointed. Manchester Gin is old hat, I expected something much more exotic. Schweppes Tonic, really? It’s so cheap and has an unnatural taste. Not sure I want to stay as a member. I’m also dissatisfied in the way I can use my reward points. I have quite a lot and should be able to use all of them against a ‘nice’ bottle of gin.”

Posted 4 months ago

“I purchased a £130 mystery box from The Craft Gin Club. I received £117 worth of gin per their site - you cannot benchmark the gins as they are mainly exclusive to them - however for the ones available at other merchants The Craft Gin Club are generally more expensive. Their response "well these gins might be £117 now were once available on our site at £180". This is a total con. AVOID The Craft Gin Club..”

Posted 4 months ago

Hi John. I'm so sorry to learn of your bad experience with our Black Friday offer. I've made sure to email you directly, I'm keen for us to find a solution. Kind regards Trine Head of Customer Service

Posted 4 months ago

“Do not bother with 'next day delivery' they use royal mail and clearly have no control over delivery times, just collecting a top up fee. Their response was to ask the person I had sent it to as a gift to reject it. Brilliant, a late present then tell them they're not allowed to keep it? Have subsequently ignored email asking to refund delivery fee. Irritating to have a nice gift spoiled by unpredictable delivery and sharp practice collecting charges they cannot fulfill.”

Posted 5 months ago

I'm so sorry for any confusion caused by our express delivery option. When placing an order before 1.30 PM on a Friday, the delivery will happen on the following Monday. I'm glad we could clear this up via email, let me know if there is anything else I can do to help. Kind regards Trine Head of Customer Service

Posted 5 months ago

“Your boxes are always late and delivery is unpredictable. Change your courier - Royal Mail are hopeless. I am not happy with your service and I shall definitely cancel!”

Posted 5 months ago

Hi GK. I'm so sorry to learn of your disappointment this month, and happy we could clear up the delivery timeline via email. Let me know fi there's anything else I can do for you. Kind regards Trine Head of Customer Service

Posted 5 months ago

“Customer service is a complete joke, as I can see other people think this as well. I totally agree with other people stating the contents other than the gin have gone down also.Have been a member nearly from the start of the club and you seem to send so many promotional emails for new customers and take little notice of long standing ones Love it below says how did you communicate with the company. That’s a laugh you don’t give out a number. You’d get nil stars if possible”

Posted 6 months ago

Hi Penny. I'm sorry to hear this. It looks like you haven't been receiving our replies lately. My colleague has emailed you from their own email address so hopefully this has now reached you. Kind regards Trine Head of Customer Service

Posted 6 months ago

“My mum who has dementia tried to cancel her order which she bought me for my birthday over a year ago, she finds it difficult to use technology and there seems to be no other way to cancel her order other than on the internet. I live 800 miles away and am not there to help other than on the phone. This is an absolute nightmare to cancel and I not recommending this product to anyone in the future. Kirsty”

Posted 6 months ago

Hi Kirsty. I'm so sorry to hear that your mum has had issues with her cancellation online. We're always happy to action this if you or your mum email us at members@craftginclub.co.uk, we usually reply the same day. Kind regards Trine Head of Customer Service

Posted 6 months ago

“Nightmare to cancel. Absolute radio silence via email and no phone number. You have to register in their 'members area' to cancel, and then click no fewer than SEVEN confirmations. We'll see if it sticks.”

Posted 6 months ago

Thank you for your feedback and sorry to hear you haven't heard from back us. I can confirm that the cancellation did indeed go through! Kind regards Trine Head of Customer Service

Posted 6 months ago

“No heads up to advise an order will be charged on account, very poor returns policy doing all they can to not refund. They will not refund cost of returning cancelled items either.”

Posted 6 months ago

Sorry to learn of your bad experience Zac, that hasn't at all been the intention here. We charge our members on the same date every month for transparency and to avoid disappointment, apologies if this wasn't as clear as we'd hoped. Your feedback is much appreciated. Kind regards Trine Head of Customer Service

Posted 6 months ago

“Really poor quality September gin box. The gin was ok but the tonic completely masked the flavour and the dried apple was flavourless. The snacks were a lazy selection with no relevance to the Cambridgeshire location of the gin - just awful mass produced sugary flavours - hitting a very low spot with a bag of Popchips for goodness sake. Apparently the bbq flavour was meant to evoke thoughts of autumn! I await November’s gin box with some trepidation.”

Posted 7 months ago

Thank you for your comments on the September box, sorry to hear you weren't keen. We always welcome feedback, it's much appreciated! Kind regards Trine Head of Customer Service

Posted 6 months ago

“I have enjoyed my membership until recently. I had put my membership on hold, this was confo. Then a payment was taken which cleared my bank account, leaving me, an 80 year old pensioner, without money for even milk. After a series of emails I was eventually advised the funds would be repaid within 3 or 4 days. This was 10 days ago. Still nothing new emails are being ignored. RUBBISH customer ser?”

Posted 7 months ago

Hi Gill. I'm so sorry to hear this, it looks like a misunderstanding on our part. I can see that the refund was processed following your latest email, do get in touch if there's anything else we can do. Kind regards Trine Head of Customer Service

Posted 6 months ago

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Craft Gin Club is rated 4.8 based on 6,348 reviews