Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,614 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received it to try”

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Posted 6 days ago

“Absolutely disgusted how I have been tricked into becoming a member. I have now been charged £47 for something I don’t want. I can’t even get into my account to cancel it’s shocking”

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Posted 6 days ago

“Over priced - not value for money. Same Rum available online cheaper”

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Posted 6 days ago

“No option to select Rum or Gin of choice!”

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Posted 1 month ago

Hi Andrew, Craft Gin Club is all about discovery and surprise. Every month our team hand‑picks a unique craft spirits, whether that’s gin or rum, to feature in our Gin of the Month (or Rum of the Month) box. These bottles are selected from small‑batch distillers and paired with mixers, cocktail ingredients, snacks and our magazine to give members a complete experience that you can’t choose in advance. This is at the heart of our club model and part of what our members enjoy most. If you prefer to choose a specific bottle of gin or rum, you’re welcome to do that via our online shop, where you can purchase individual spirits and other curated boxes without joining the monthly club. Thanks for being part of the conversation, we hope you find the perfect way to enjoy great craft spirits, whether through our club or the shop. Kind Regards, Yasmine Head of Customer Service

Posted 1 month ago

“I cannot review my gin box as I still have not received it!!!”

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Posted 1 month ago

“Well for some reason I only got December's leftovers and not January's which had been advertised in an email to me. So I cannot comment, a great pity. Things seem to be creaking somewhat ar the Craft Gin Club.”

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Posted 1 month ago

“They are trying to take more money despite me cancelling, and ignoring my messages to get them to stop.”

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Posted 2 months ago

Hi Wayne, We’re very sorry to hear about your experience. We’ve checked our records and can’t see any emails from you regarding cancellation, so please be assured we are not ignoring your messages. We can also see that you've already logged on and cancelled your membership before any payment. Once a membership is formally cancelled, no further payments are taken. If you need confirmation that your account is fully cancelled, please contact our Memberships Team at members@craftginclub.co.uk and we’ll ensure everything is resolved promptly. Kind regards, Yasmine Head of Customer Service

Posted 1 month ago

“I had not ordered your membership!you are cheating me 47GBP.if you don’t cancel my order, I will call the police.”

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Posted 2 months ago

Hi Chung, We're sorry to hear that you missed the deadline for the upcoming box and had any issues getting in touch with us. We always charge members on the same day each month so members know when they are being charged and there are no surprises, we're sorry to hear about any confusion regarding your reoccurring payment. As always, we'd never want you to be stuck with a box you don't want so please do drop us an email at members@craftginclub.co.uk and we'll talk you through our simple returns process. Kind Regards, Sophie Memberships Executive

Posted 2 months ago

“I received the sampler box. What an insult. It wasn’t worth the money or packaging. Let alone trying to figure out how to cancel the subscription on your website. It’s the most complicated process I’ve ever been through online. I still haven’t managed to cancel it, only postpone it!”

Helpful Report

Posted 2 months ago

Hi Phil, Thank you for your feedback, and I’m sorry to hear that your experience with the Free Taster Box and the cancellation process has been frustrating. To clarify, the Taster Box is completely free, members only pay a small postage and packaging fee. Even though the box is free, we make every effort to ensure it meets the promised value, and we’d be happy to provide a full breakdown of the items and their individual values if that would be helpful. Regarding cancellation, our subscription is designed to be fully manageable online, and it’s possible to cancel, postpone, or update your membership via your account. If you’re having any difficulty, our Memberships team at members@craftginclub.co.uk can guide you through the process quickly and make sure your preferences are applied. We really appreciate your feedback and will continue to look at ways to make the experience as smooth and clear as possible for our members. Kind regards, Sophie Memberships Executive

Posted 2 months ago

“Glad I didn’t pay for it”

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Posted 2 months ago

“They make cancelling extremely difficult. Don’t bother unless you want to pay £47 for a bottle of gin”

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Posted 2 months ago

“Having accepted the free trial, on receipt I decided to cancel my subscription. However, now I find that my first month's subscription has nevertheless been taken from my Bank Account. This is very poor.”

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Posted 3 months ago

Hi There, We’re very sorry to hear that you feel this way. Please be assured that we cannot take any payment without consent. Every new member must actively agree to our membership terms before an account is created or any payment is taken. We never take money without permission, and our process is designed to be fully transparent. If you ever receive a box you don’t want, you’re always able to return it, and our team is happy to guide you through our simple returns process. If you’d like us to review your account or clarify anything further, please get in touch at members@craftginclub.co.uk, we’re more than happy to help. Kind Regards, Sophie Memberships Executive

Posted 3 months ago

“Not sure if I should have received a rum box - but I haven’t, but I only joined fairly recently and received my gin box Could you let me know if i should have received this. Thanks Jill”

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Posted 3 months ago

Hiya Jill, Our apologies! If you could please message us at members@craftginclub.co.uk we will see what we can do to resolve this for you asap. Kind regards, Chaney Customer Service Executive

Posted 3 months ago

“Bottle received broken, replacement never received, then sold out. Photos were uploaded to yourselves. Very poorly wrapped. Had full refund, but that's not the point. It was a hard to get hold of Almave Ambar with Lewis Hamilton's signature on. It was a Christmas present for an avid F1 Fan. Messed about by Craft Gin Club and Evri. Very disappointed, will not order anything again.”

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Posted 3 months ago

Hi Joan, I'm sorry to hear about the frustrating experience you have had and would like to apologise. This is never an experience we would like for you to have. Whilst we do always try and replace items that are damaged in transit some items unfortunately run out of stock before we are able to do so and in these cases we cannot replace your items for you. I would like to apologise that we were unable to replace this for you and will be sure to pass along your feedback and experience so that we can prevent issues such as this from happening again. Kind regards, Sophie Customer Service Executive

Posted 3 months ago

“I ordered a bottle of Rum promoted by British Rail Card holders. The Craft Gin Club have taken paynet for the Rum and proceded to take money for unordered items. Avoid at all cost.”

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Posted 4 months ago

Hi Simon, We’re really sorry to hear about your experience. We can assure you that we never take any payment unless an order has been placed, so this definitely isn’t the experience we want for our customers. Our team would love to look into this and get everything resolved for you as quickly as possible, so please do reach out to us at members@craftginclub.co.uk with your order details. We’re always happy to help and want to make sure you only ever pay for exactly what you’ve chosen. Kind Regards, Sophie Memberships Executive

Posted 4 months ago

“Not received it yet.any idea when it will arrive .”

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Posted 6 months ago

Hi Gary, sorry to hear your order hasn’t arrived yet. Please drop us an email at members@craftginclub.co.uk with your order details and we’ll be happy to take a look and get this sorted for you. Kind Regards, Sophie Memberships Executive

Posted 5 months ago

“You can’t cancel online and the customer service is poor.”

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Posted 6 months ago

Hi There, We're so sorry to hear that you've had any issues canceling. Please do let me assure you that this isn't the intention we always want to make things easy for members so they are in control of their membership. We aim to respond to all emails within 48 hours so please do drop us an email at members@craftginclub.co.uk and we'll get back to you as soon as! Kind Regards, Yasmine Head of Customer Service

Posted 6 months ago

“Absolutely terrible all right if you want to keep ordering it it’s terribly to get out of it . I tried to cancel it they took 10 pounds out to cancel it then took a further 47 pounds out for another box . Absolutely disgusting . Very expensive for what it is . I hope this review is shown”

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Posted 6 months ago

Hi Linda, We’re really sorry to hear about your experience and any frustration caused. We’d like to reassure you that it’s completely free to join Craft Gin Club and free to cancel your membership, we don’t charge a cancellation fee. It sounds like there may have been some confusion with the timing of your cancellation and the billing for your next box. We always charge members on the same date each month so that payment schedules are clear, but of course we’d never want you to be left with a box you don’t want. If you could drop us an email at members@craftginclub.co.uk, our team will be more than happy to look into your account directly and talk you through our simple returns process if needed. Kind Regards, Yasmine Head of Customer Service

Posted 6 months ago

“Only one bottle of gin, advert said two”

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Posted 7 months ago

Hi There, Oh no, it sounds like there’s been a packing mistake, and we’re really sorry about that! That’s definitely not what we intended, especially if the offer said two bottles. We’d love to get this sorted for you right away. Could you please get in touch with us at members@craftginclub.co.uk so we can check your order details and arrange for the missing bottle to be sent? Thanks for letting us know, and we’ll make sure you get the gin you were promised! Kind Regards, Sophie Memberships Executive

Posted 7 months ago

“I did not receive the snacks or syrup. Very disappointed.”

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Posted 7 months ago

Hi Sarah, We’re so sorry to hear that part of your box was missing, that’s definitely not the experience we want for our members. Every box should arrive complete, and we completely understand how disappointing it must be to open yours and find something missing. Please do get in touch with us at members@craftginclub.co.uk and our team will be more than happy to help make this right for you as quickly as possible. Kind regards, Yasmine Head of Customer Service

Posted 7 months ago

Craft Gin Club is rated 4.8 based on 6,614 reviews