Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,514 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,514 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please, please, please no more Schweppes tonics. They're cheap and nasty and leave a bitter saccharin taste in your mouth which in no way compliments the gin.”

Helpful Report

Posted 1 year ago

“The gin is wonderful. BUT: 1. The delivery time promised is frightful,. sometimes 10 days, sometines part delivery sometimes ripped packages. Royal mail is NOT the best. 2 I once was able to access my account, but it is now restricted. I therefore do not know an actual amount that I spend, when it will correctly arrive (except receiving changed dates from Royal Mail). Only available from my Bank, but no details. 3 I have tried many times to send a message to you, but this is never possible. This is a shame. Your gin prices are high, and I would accept that it should be reciprocated by giving some respect to your customers - especially your constant quotes of fast delivery.. 4 I received a small package containing 4 small tins of tonic water. Why? I will not give up my membership, because I think you are better that this. Two more members who wish to remain nameless have also experienced similar problems, and I would like to see some improvement. You are worth it, I believe. Sincerely, Leslie J Dalton 4 Rainham Road, Rainham, Essex, RM13 7RR.”

Helpful Report

Posted 1 year ago

Hi Leslie. I'm sorry to hear of the issues raised, I've emailed you directly as I'm keen to get to the bottom of each of the points you've raised. Kind regards Trine Head of Customer Service

Posted 1 year ago

“While the gin boxes are a delight to receive, when anything goes wrong, the customer service isn't acceptable and falls very short of the expectations of a brilliant brand. Not a one-off experience either. Final straw today and I have cancelled my membership.”

Helpful Report

Posted 1 year ago

I'm sorry to hear that you've had a bad experience with our customer service. Thank you for your comments, we always appreciate feedback! Kind regards Trine Head of Customer Service

Posted 1 year ago

“Not easy to spend points. You have to spend a lot of money to use them. You should be able to save them up and use the whole amount on one bottle of gin.”

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Posted 1 year ago

“Spiced Rum was nice, but quite mild in flavour was expecting more spice.”

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Posted 2 years ago

“The treats were all fantastic and while I love dark, golden and white rum, I dislike spiced rum otherwise it would have been 5 stars.”

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Posted 2 years ago

“I bought the rum box for my husband who enjoys trying new rums, but is not keen on spiced rum so was disappointed with the rum.”

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Posted 2 years ago

“We’ll be sticking with Gin, rather than rum.”

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Posted 2 years ago

“snacks not to my taste”

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Posted 2 years ago

“The rum chosen for the starter box isn't one that I would choose to drink. It doesn't stand up to being drunk neat, which is how I drink rum. All the other items in the box were fine; it was just the rum that didn't impress me. It was all the more disappointing, as I had expected something special for what I assume is the launch of a regular rum offering.”

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Posted 2 years ago

“I think it’s gone down hill to be honest - ‘Craft’ only really applies slightly to the spirit now I understand this is because there are 50,000 people now getting boxes But more and more the extras just aren’t worth it The syrup is always far too sweet and other bits are big brand - Thatchers cider , come on , hardly on the craft spectrum”

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Posted 2 years ago

“Very disappointed in May box thought you would have pulled out all the stops for the coronation weekend gin very average and really nothing relating to the extra special weekend”

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Posted 2 years ago

“When I eventually received my parcel, after over 3 weeks and having to reorder, the content was very nice although a bit of a let down after such a long wait”

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Posted 2 years ago

“Delivery was efficient. Felt that the case did not have much in the way of instructions to make the cocktails and use the bitters. The Tia Maria matcha did not travel well and seemed curdled, did not use it. Other than that we enjoyed the box.”

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Posted 2 years ago

“Lovely gin snacks and mixers”

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Posted 3 years ago

Thanks for your review Julie!

Posted 3 years ago

“Well, I have had 3 boxes so far. 2 Gins were lovely & 1 very bland. Interesting mixers & snacks. Be aware this company email stuff constantly, several a day. I wish they would stick to just a couple of emails a week, but no, you get bombarded.”

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Posted 3 years ago

“Delivery always on time and no problems :) However, I think the goodies with the gin haven’t been as good recently.”

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Posted 3 years ago

“Little pricey, advent calendar very expensive, snacks can be strange”

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Posted 4 years ago

“The box came battered with some of the contents missing. The gin was there so not too bad. I do not blame you fir the state of its arrival or missing contents. It’s just one of those things I guess. Not a lover of dry gin but this o W was a pleasant surprise. Fingers crossed my next one will be intact lol”

Helpful Report

Posted 4 years ago

Thank you for your review and your feedback, I've shot over a quick email to you to get those missing items replaced! For future reference, if you have any issues with any of your boxes please do not hesitate to get in touch and let us know!

Posted 4 years ago

“This was our first box, the gin was a not really different enough to make it extra special. The snacks were very different and we particularly enjoyed the Plantain chips. We are looking forward to making our cocktail this weekend. I enjoyed reading the magazine and the ideas for future cocktails etc. Looking forward to our next box.”

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Posted 4 years ago

Hi Eileen, thank you for your review and your feedback. We put a lot of time into choosing just the right gin and I'm so sorry if it wasn't quite right for you! Hopefully your next box is just right for you.

Posted 4 years ago

Craft Gin Club is rated 4.8 based on 6,514 reviews