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Craft Gin Club Reviews

4.8 Rating 6,346 Reviews

96 %

of reviewers recommend Craft Gin Club

Company Reviews

4.8

Based on 6,346 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

1 Stephen Street,
London
City of London
W1T 1AL

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Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 19th July 2023

Craft Gin Club 5 star review on 18th July 2023

Craft Gin Club 5 star review on 18th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the best to be honest, I tried their taster box which was excellent. I think paused my first box as I wanted to look at he website more and see what sort of thing they offered on a monthly basis. However the money still came out my account, I emailed and they told me that they couldn’t do anything about it until the box was delivered and I’d then have to pay to send it back. It arrived eventually, I thought I’d try it seeing as I’ve paid for it. I have to say I was disappointed nearly £50 on a bottle of gin, two tonics and two fizzy drinks which were disgusting, so they went down the sink. The only decent thing in the box was the measly two snacks, the vegan chocolate was not appealing at all. Safe to say I’ve completely cancelled the box and won’t be joining up again. I think it’s a complete rip off and you can buy better gin in Aldi.”

Posted 2 weeks ago

Hello, We're sorry to hear that you missed the deadline to skip a box. Discovering new gin brands and flavours is a really important element of the club for our members and we always strive to source spirits that will broaden your gin horizons, these are acompanied with tonics, mixers and snacks that we curate to create the perfect box. We're sorry to hear if this months box didn't suit your personal taste. As always we greatly appreciate your feedback. Kind Regards, Yasmine Customer Service Team Leader

Posted 2 weeks ago

“Decent product but tricky to cancel once you get started despite being very easy to order more online. Call to their customer service required between usual business hours.”

Posted 3 weeks ago

“March Box was very disappointing -and very poor value”

Posted 1 month ago

“I used to love the excitement of opening a gin box. I feel there should be the ability to tailor the tastes more, and whilst I appreciate the idea is to try new gins and products, there are flavours each of us dislike and it would be great if we could state what we'd not like to receive. A recent Customer Services response was extremely disappointing and borderline rude, with no consideration of the cost of living crisis being experienced currently by so many. Significantly different to previous responses received, when you were able to talk to a representative, not being able to speak to someone and the delay in receiving a response to resolve for days is frankly not good enough. I no longer consider the boxes value for money. The snacks seem quite similar each time or very unusually paired to the gin and mixers, however some have been great. The rewards are pointless as you still have to spend a small fortune in order to receive a reward when trying to redeem. Delivery for me to date has always been through Royal mail - no issue with this, but understanding this is changing to Evri has seriously put me off as I've had parcels lost by this courier in the past and there always seems to be a longer wait via this method of delivery”

Posted 1 month ago

“Value for money is extremely poor these days. Rewards system is terrible. I've got 4,000 points that I can't use as I'm not spending £100 on top of what I'm already paying for the box and you can't combine the free items would your subscription box. They offer no pause option online. I forgot to cancel one box and emailed them immediately and they refused to honour it despite explaining I was in financial difficulty at the time. This really isn't a great subscription management experience. Other subscriptions offer much better control, flexibility and rewards systems. Think I'm about done so will be definitely pausing, maybe cancelling if it doesn't look like the flexibility, value or rewards improves.”

Posted 1 month ago

Hi Amy, We're sorry to hear you missed the deadline for the upcoming box. As always, we never want you to be stuck with a box you don't want. We give you 30 days to return the box for a full refund. If you drop an email to our memberships team at members@craftginclub.co.uk, we'll be happy to send you the guide on how to do this. We also offer the option to pause your membership, you can also do this via email! Kind regards Yasmine Customer Service Team Leader

Posted 1 month ago

“It’s a great novelty and a nice way to try new gins, but they tend to repeat a lot of things which isn’t so great. The delivery isn’t that reliable either, even with thirst class.”

Posted 2 months ago

“I love the gins but very disappointed with the snacks as everything is catered for vegans an vegetarians I feel you are discriminating against people that enjoy meat products crisps an nuts very flavourless.”

Posted 7 months ago

Glad you're loving the gin! Sorry to hear you weren't keen on the snacks, your feedback is appreciated and we've made sure to pass on your comments.

Posted 6 months ago

“I bought the first rum box but I didn't think much of the rum, it didn't inspire me to buy more rum boxes.”

Posted 8 months ago

Thanks for your feedback Claire, it's much appreciated!

Posted 6 months ago

“Rum cocktails recipes and Rum generally not to my liking. To sharp tasting.”

Posted 9 months ago

“After becoming a member of the craft gin club. My husband being a rum drinker was really excited when you announced you were going to issue a rum box. (He seen how pleased and excited i was on receiving mine). On receiving his rum box he got just as excited as my self. But on tasting it using the recommended recipe and mixer in the booklet he was really disappointed. The nominate flavour seemed to be more whiskey than rum. He felt that being the first rum box there could have been a better choice.”

Posted 9 months ago

“Hi, unfortunately, the Rum sent was not to my liking at all. The flavour of the rum was like something created in a laboratory rather than a barrel and just did not work with the spiced flavouring. It may well taste very nice on a cocktail but it's not something that I would try. I have marked this bottle for giving away at the earliest opportunity.”

Posted 9 months ago

“I used to love the gin club but now I feel the price has become prohibitive to me continuing to purchase.”

Posted 9 months ago

“I have been a member for 3 years now. I purchase it for my Mum each month and she is happy with the gin, the booklets and the snacks each month. She is unaware of the cost so is unsure of the value but she is happy with what she receives so Im happy with that. I only logon to the website on occasion when I top up her monthly box or I purchase other gins/mixers for a special occasion. In the past the points could be exchanged for money off your order. Now you need to spend a certain amount in order for your points to be worth anything. I would need to spend £100 to get £20 off my order and would also be deducted 2000 points. This must be a recent change as it was never the case in the past. I also receive many more marketing emails and notice more upsells. I logged in to the site today and noticed there are now 25 domains making a connection to my browser just visiting the website! It seems like they are now just concerned with making more money instead of in the past when it seemed like more of a passion for gin lovers. I will be testing a few alternatives now to see if I get more value for my money as there are tons of alternatives nowadays and it seems they no longer offer anything unique, they are just like all the other big brands trying to take a little bit more of your money and sharing your data with every Tom, Dick n Harry on the internet.”

Posted 9 months ago

“First order April 2023 using the 60% discount. Starting with the positives. Snacks contained within the box are quality as are the mixers. Gin was a disappointment tho, very bland and generic. Will give another month a go and make a decision as for £42 per month you can get some great gins on offer for £25-30 and top up with plenty of mixers for the same price. Jury’s out”

Posted 1 year ago

“After receiving a year's subscription for my 40th birthday I was so sad for it to come to an end! To my complete shock, my husband bought me another year's subscription for my joint birthday and Christmas gift, I was thrilled, that was until I received my first box. This was a 'welcome box' which consisted of a Christmas gin and snacks that I had received through the previous year. I emailed to query and was reassured that this was a welcome box and I would still receive my January box. My January box didn't arrive and when I questioned why, I was told that the welcome box was in it's place! To say I am disappointed is an understatement 😞. Firstly I was given false information and the welcome box appeared to be used up treats from last year, needless to say...I won't be renewing for next year!”

Posted 1 year ago

Hi Donna! We're so sorry to hear about your bad experience with us, huge apologies for the confusion around the first box. I've dropped you an email - hopefully this fixes the problem! Let me know if you need anything else. Kind regards Trine Head of Customer Service

Posted 1 year ago

“I’ve been a CGC member for about 2 years and up until recently I would of given them 5 stars however recently their customer service has completely gone down hill. There dec ‘22 booster box should of contained 3 cocktails syrups it contained only 1 ( not the 3 as stated during ordering) one can of pop was sent in replacement. This goes against trading standards and can be classed IMHO as Theft! I’ve tried emailing several times but they are refusing to sent out the missing syrups saying they don’t have any, which is rubbish as on their online shop they’re available in a bundle, so that’s a lie. I’ve spoken to TS who have advised me this is law breaking, but as they won’t budge there’s not much that can be done. FACT!!! They have done this to EVERY CUSTOMER, That ordered the booster box. Every member that purchased the booster box got only 1 cocktail syrup instead of the 3 that they paid for. Some members didn’t get any. A can of pop was sent as a replacement. Can you imagine the money they have saved. £6.66 for 2 syrups and it cost maybe 80p for a can of pop. That’s £5 on every single box! they have pocketed. I’m so shocked. They customers service used to be excellent. But the last few months it’s useless. It’s like they don’t care anymore. So disappointed!”

Posted 1 year ago

“Was a good box but for me there was too much going on in the box to do like with making a cocktail which personally isn’t for me the makers need to be able to give the customer there own personalised box that way u then don’t throw things away because u won’t use it which is throwing money down the drain”

Posted 1 year ago

“Like the boxes but seem unable to spend the bonus points since no longer able to use towards payment of a future box. Please advise as have asked same in past and reply did not help”

Posted 1 year ago

I'm sorry for any confusion caused Jen! I've made sure to get back to you by email and explain a little further about our Rewards! Kind regards Trine Head of Customer Service

Posted 1 year ago

“You need to sort out your website I want to make a purchase but I can’t because it takes me all over the place. I also want to use my loyalty points but Incant because it looks like it’s a con”

Posted 1 year ago

“Wasn’t for me a a new member so will be cancelling my subscription”

Posted 1 year ago

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Craft Gin Club is rated 4.8 based on 6,346 reviews