Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,514 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,514 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

Write Your review

Tell us how Craft Gin Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to enjoy my box of gin and stayed with them for a couple of years. I recently came back to them and had four monthly deliveries. I so wanted to re-enjoy this monthly delivery but alas it has now fallen below my expectations. I have now cancelled and won't be rejoining. The gin is becoming a bit 'samey'. The magazine adds no value and does not tell me how to use the contents of the gin box. The (£7.50!) magazine used to focus just on gin. It now covers other spirits that I am not interested in. I was told that there should be an insert covering the contents of the box. There was no insert and on my complaint they resent the magazine and again there was no insert covering the contents of the box. The 'club' is not a club - it is a marketing organisation continually trying to upsell. The website doesn't even have recipes focussed on the gin of the month. I have mentioned all of the above to the company and have had no positive response. Cancelling was irritating....I couldn't do this online and had to ring someone. This felt like a hurdle. The box is also expensive at around £47. While they advertise that the contents are worth more than £60, I don't really need the crisps and sweets/chocolates and I can get a really good bottle of my own selected gin for under £40. Overal not very good value.”

Helpful Report

Posted 3 days ago

Hi Phil, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience didn’t live up to expectations, especially after having enjoyed your subscription with us in the past. Our club has always been about sharing amazing craft gins with our members and introducing them to brilliant distillers, while hopefully helping people discover new flavours and expand their palate. As the club has grown, we’ve introduced other spirits like rum memberships, and occasionally one off boxes such as tequila, whiskey and vodka. Because of this, our magazine is now designed to celebrate the wider world of drinks. That said, each gin member does receive an insert with recipes tailored specifically to their box and if this was missing, we’re always happy to send it directly via email. We also understand that the full Gin of the Month box isn’t the right fit for everyone, which is why we offer our Simply G&T membership, this includes the gin, perfect serve and extra tonics, without the additional snacks and extras. If you ever choose to rejoin, our team would be more than happy to switch you to this option so the focus is firmly on the gin itself. We really value your honest feedback as it helps us improve, and we’re sorry that cancelling felt more difficult than it should have been we never want this to be the case. Thank you again for being part of the club with us in the past, and we hope we can welcome you back in the future in a way that better suits what you’re looking for. Kind Regards, Yasmine Head of Customer Service

Posted 2 days ago

“Rejoined as saw there was a good offer on for me first box … £26! How could I refuse? It arrived and no magazine to describe my gin, of hair to pair it with the cocktail syrup. Just a magazine on how they choose gins etc! Wasn’t the normal one I’d expect! Quite disappointed”

Helpful Report

Posted 3 days ago

Hi Donna, Thanks so much for your feedback, and we’re really sorry for any confusion with your first box back. If your ever missing a recipe, our Memberships Team will happily send it to you. You can always reach them at members@craftginclub.co.uk. For your box, the perfect serve recipe is: 50ml Gin, 25ml Maple Mule Syrup, 100ml Tonic. We hope you enjoy mixing it up, and we’ll make sure you get the full experience going forward. Kind Regards, Yasmine Head of Customer Service

Posted 2 days ago

“I was so disappointed to open my Craft Gin Club box only to find it contained 2x small 50ml bottles of gin and not a 70cl bottle. The snacks were very unusual but nice, something I would not have chosen personally to buy but I really enjoyed them. Great magazine arrived with the box. After planning a great evening tasting the gin it was a great big flop ☹️”

Helpful Report

Posted 2 weeks ago

Hi Julie, Thank you for taking the time to share your feedback. I’m really pleased to hear you enjoyed the snacks and magazine, but I’m sorry to learn that the taster box wasn’t quite what you were expecting. Our free taster box is designed to give new members a little flavour of what it’s like to be part of the Craft Gin Club. It contains two 5cl bottles of gin, perfect for a tasting and is accompanied by some carefully selected snacks and our members’ magazine. This is made clear at the time of signing up, and members only pay for the postage and packing. The aim is to give you a genuine preview of the full membership experience before your first box. We completely understand the excitement of planning a gin tasting evening and how it might have been disappointing if you were expecting a full 70cl bottle. Your next box the Gin of the Month box includes a full size 70cl bottle of craft gin, a variety of artisan mixers, snacks, and a copy of our magazine, so you get the complete experience. We really appreciate your feedback and hope your next box more than you have this one. Kind Regards, Yasmine Head of Customer Service

Posted 2 weeks ago

“Payment taken on 24 July. Received an email this am asking if enjoying the box. Answer is no as not yet delivered or at this moment even out for delivery and it is 1 August.”

Helpful Report

Posted 2 weeks ago

Hi Chris, We’re so sorry that you received the survey before your box arrived. The August box delivery window is between the 1st and 5th of the month, so it should be with you very soon. If it hasn’t arrived yet, please get in touch with us at members@craftginclub.co.uk so we can look into it right away and make sure you receive it without delay. Thank you for your patience, and we hope you enjoy your gin once it arrives! Kind Regards, Yasmine Head of Customer Service

Posted 2 weeks ago

“Poor because I'm yet to receive my July box, I emailed earlier this week and while you may read every review you don't appear to read every email.”

Helpful Report

Posted 3 weeks ago

Hi Harry, Thanks for your review. We’re really sorry to hear you feel this way, but we’ve looked into this and wanted to clarify a few things. We received your email on Monday and responded the very next day, confirming that a replacement box was being arranged. You should have also received tracking details shortly after, and we can see your box is due for delivery today. We respond to every message we receive, and all customers receive an automatic confirmation email when they get in touch, this includes an estimated timeframe so you know when to expect a reply. If there’s anything else we can help with, please do get back in touch, we’re always happy to help. Kind Regards, Yasmine Head of Customer Service

Posted 3 weeks ago

“This club seems to have drastically moved away from what it was originally, and as a result quality has gone down as prices have crept up. The reward points you get are very difficult to spend and the system in place to use them is very inferior compared to how it was when I joined 5 years plus ago. Find I skip more and more boxes as content becoming very samey, however just bought a spritz box which looked interesting and a bit different!”

Helpful Report

Posted 1 month ago

“I'll be happy to amend my review if my rum of the month ever arrives. Evri have failed to deliver and I'm now awaiting a replacement. Last month's took more than a week to arrive too. Really doesn't matter how good your subscription boxes are, if they don't arrive then customer retention will be almost impossible.”

Helpful Report

Posted 1 month ago

Hi Martin, Thanks for your feedback, we completely understand your frustration when something you’re looking forward to doesn’t arrive as expected. I've had a little look and can see you got in touch with us on Wednesday and we responded the same day. A replacement box was arranged the following day, and you should receive tracking details very soon (if you haven’t already). If for any reason you don’t see them, please do get back in touch and we’ll be happy to send them over directly. While the delivery issue was unfortunately due to our third-party courier, as soon as we were made aware, we acted quickly to resolve it. We’re always working to improve our service, and that includes holding our partners to high standards too. We really appreciate your patience, and we hope your rum of the month reaches you very soon, we’re confident it’ll be worth the wait! If there’s anything else we can do, just let us know. Kind Regards, Yasmine Head of Customer Service

Posted 1 month ago

“Cancellation process cannot be done online and after several confirmations it forces you to call them. The line has been busy every time I try. There is no way it should be this complicated in today's modern world. I had a run subscription. The first bottle was very good, the next not good and the last two middling. Would have been 3 stars without the ridiculous cancellation procedures they use.”

Helpful Report

Posted 5 months ago

Hi Kev, We're so sorry to hear that you've had any issues canceling. Please do let me assure you that this isn't the intention we always want to make things easy for members so they are in control of their membership. We aim to respond to all emails within 48 hours so please do drop us an email at members@craftginclub.co.uk and we'll get back to you as soon as! Kind Regards, Sophie Memberships Executive

Posted 4 months ago

“Today I have cancelled my Craft Gin Club membership after 4 years. As we put all the mixers in a cupboard next to the mixers from the previous boxes that remain unused because they're all super high sugar so I can't even drink them (why no diabetic friendly option?) the lunacy of why I stayed so long sank in. The only way to cancel is to call a UK phone number to an overseas Helpdesk is disappointing to find but fortunately that's going to become illegal here in the UK to force customers to make cancellation requests by phone soon. The 'if we can't cancel the subscription your whole account is cancelled and you will loose your loyalty points' is a vicious and predatory retention tactic My Gold Membership, my 8000+ loyalty points all gone along with the sickening experience will ensure I chose not to use CGC again”

Helpful Report

Posted 1 year ago

“I enjoyed my membership until I received a duplicate monthly box. When I complained I was told I would have to return it at my cost and they would refund. The parcels are heavy. Their mistake, why should I have to pay to return? At £45 you expect better management of boxes sent out”

Helpful Report

Posted 1 year ago

“Most of the boxes are of reasonable quality, but I've received some bashed and some with open/burst packets inside. The final straw was seeing the business model as I tried to reduce and then cancel my subscription. The only way to cancel was to call and wait on hold and this is not something I want to be signed up to. Shame - as if they had offered more flexibility online I probably would have stayed with less frequent deliveries.”

Helpful Report

Posted 1 year ago

Hi There, We're sorry to hear about any bashed, open or burst snacks. We always do our best to pack our boxes in the safest way possible to keep all your treats in tact but sometimes in transit snacks may pop. If you drop us a email at members@craftginclub.co.uk we'll be more than happy to replace those damaged items. We're always doing our best to offer flexibility, in your members area you have the ability to skip a box or change your frequency so it suits you, you can also drop us an email and we can assist too! Our wait times for cancellation are always under four minutes and today you'll be able to speak to an agent within 2 minutes. Kind Regards, Yasmine Customer Service Team Leader

Posted 1 year ago

“I signed up for a sampler box, never activated my account and was hit with a 45 card charge that I never authorised. I couldn't possibly cancel the order as I never had an account activated. When asking Customer Services for help, they sent me a "reset" password email, but it came up as "activate your account" for the reasons stated above. This is a very weird business practice and I'm not 100% sure of how honest this company is. Calling a landline that nobody answers to in order to get help is also bizarre. I would like my full refund immediately.”

Helpful Report

Posted 1 year ago

Hi Mari, We're sorry to hear you missed the deadline. I've dropped you an email so keep an eye out. Kind Regards, Yasmine Customer Service Team Leader

Posted 1 year ago

“Very sketchy business practises: - allows you to sign up for a free trial but never creates an account - happy to continue taking your money without ever having an 'active' account. - to cancel you have to find the small link on the site, then create an account, then phone them up to cancel - if you try and reset your password or log in (this is a service charging you nearly £50 a month!) you will be met with an embarassingly poor website that crashes on the login page constantly There are plenty of subscription services that are not so skeezy. Try them.”

Helpful Report

Posted 1 year ago

“Cancelling is a NIGHTMARE! If you want to cancel, then you should be able to cancel, not be expected to say 'no thanks' half a dozen times. It should be a one-click wham-bam-thankyou-ma'am. The idea is nice, but for the cost, the gin is nice, the additional bits are hit and miss, and the magazine is stuffed through with those cr*ppy leaflets that tend to spread across the floor when you open it. The rewards system seems a bit of a scam, if you are being rewarded for your loyalty, then you shouldn't have to have an ever increasing minimum order when you redeem your voucher. It's obviously expertly worded to exaggerate the value of these 'loyalty points'. If you were a valued customer, you shouldn't be expected to have a minimum order for one, and a higher minimum order for a higher value reward voucher. It should just be treated like a normal voucher, as part payment, not a veiled incentive to get more money from you in a way that looks far better than it actually is. It's this kind of behaviour that makes it more apparent that you're not treated as a loyal member, or customer, but just as a source of income, that they will try and squeeze as much as they can from you in, I feel, dishonest ways.”

Helpful Report

Posted 1 year ago

Hi There, We're sorry to hear you found the cancellation process difficult this of course is not the intention at all. Regarding our reward system we offer two types of rewards, money off reward or a free product reward. The reason we offer two types is so they can suit members with both a high or low value orders so all terms are easily met, we're sorry to hear you didn't feel this way. As always, we welcome feedback so thank you for sharing. Kind Regards, Yasmine Customer Service Team Leader

Posted 1 year ago

“Unfortunatly, I never received it. Royal Mail advised it was delivered yet nothing had arrived. I checked with my neighbours and event calling royal mail, they said they wouldnt do anything about it. Cancelled my subscription as I cant risk losing money for a parcel that never arrived. The contents look amazing from the website and hoping that the taster box was going to be as great to keep the subscription going, however, I wont be unfortunatly.”

Helpful Report

Posted 1 year ago

Hi Soph, We're sorry to hear this. I've dropped you a message a few days ago but haven't heard back just yet, please do get back to me as soon as so we can get this resolved, we wouldn't want you to be without a box! You can drop us an email at members@craftginclub.co.uk and we'd be more than happy to help. Kind Regards, Yasmine Customer Service Team Leader

Posted 1 year ago

“Not the best to be honest, I tried their taster box which was excellent. I think paused my first box as I wanted to look at he website more and see what sort of thing they offered on a monthly basis. However the money still came out my account, I emailed and they told me that they couldn’t do anything about it until the box was delivered and I’d then have to pay to send it back. It arrived eventually, I thought I’d try it seeing as I’ve paid for it. I have to say I was disappointed nearly £50 on a bottle of gin, two tonics and two fizzy drinks which were disgusting, so they went down the sink. The only decent thing in the box was the measly two snacks, the vegan chocolate was not appealing at all. Safe to say I’ve completely cancelled the box and won’t be joining up again. I think it’s a complete rip off and you can buy better gin in Aldi.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you missed the deadline to skip a box. Discovering new gin brands and flavours is a really important element of the club for our members and we always strive to source spirits that will broaden your gin horizons, these are acompanied with tonics, mixers and snacks that we curate to create the perfect box. We're sorry to hear if this months box didn't suit your personal taste. As always we greatly appreciate your feedback. Kind Regards, Yasmine Customer Service Team Leader

Posted 1 year ago

“Decent product but tricky to cancel once you get started despite being very easy to order more online. Call to their customer service required between usual business hours.”

Helpful Report

Posted 1 year ago

“March Box was very disappointing -and very poor value”

Helpful Report

Posted 1 year ago

“I used to love the excitement of opening a gin box. I feel there should be the ability to tailor the tastes more, and whilst I appreciate the idea is to try new gins and products, there are flavours each of us dislike and it would be great if we could state what we'd not like to receive. A recent Customer Services response was extremely disappointing and borderline rude, with no consideration of the cost of living crisis being experienced currently by so many. Significantly different to previous responses received, when you were able to talk to a representative, not being able to speak to someone and the delay in receiving a response to resolve for days is frankly not good enough. I no longer consider the boxes value for money. The snacks seem quite similar each time or very unusually paired to the gin and mixers, however some have been great. The rewards are pointless as you still have to spend a small fortune in order to receive a reward when trying to redeem. Delivery for me to date has always been through Royal mail - no issue with this, but understanding this is changing to Evri has seriously put me off as I've had parcels lost by this courier in the past and there always seems to be a longer wait via this method of delivery”

Helpful Report

Posted 1 year ago

“Value for money is extremely poor these days. Rewards system is terrible. I've got 4,000 points that I can't use as I'm not spending £100 on top of what I'm already paying for the box and you can't combine the free items would your subscription box. They offer no pause option online. I forgot to cancel one box and emailed them immediately and they refused to honour it despite explaining I was in financial difficulty at the time. This really isn't a great subscription management experience. Other subscriptions offer much better control, flexibility and rewards systems. Think I'm about done so will be definitely pausing, maybe cancelling if it doesn't look like the flexibility, value or rewards improves.”

Helpful Report

Posted 1 year ago

Hi Amy, We're sorry to hear you missed the deadline for the upcoming box. As always, we never want you to be stuck with a box you don't want. We give you 30 days to return the box for a full refund. If you drop an email to our memberships team at members@craftginclub.co.uk, we'll be happy to send you the guide on how to do this. We also offer the option to pause your membership, you can also do this via email! Kind regards Yasmine Customer Service Team Leader

Posted 1 year ago

Craft Gin Club is rated 4.8 based on 6,514 reviews