Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.77

4.8 Rating 6,460 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Box arrived, very pleased with all the extras, but I hated the Gin!! very strange taste and left a taste in the mouth afterwards. Not to our liking at all!! Such a shame!!”

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Posted 4 years ago

“I got my box at a discount price and there were lots of goodies but found the Gin not to our liking, thought the taste dreadful and the aftertaste horrible. Cocktail bits good!! Customer service very good and the magazine is very good”

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Posted 4 years ago

“The gin is really excellent and I like the cocktails because they are easy to mix and the ingredients are high quality. Can’t wait for the Christmas box.”

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Posted 4 years ago

“My first box, not over pleased with the flavour but that is a personal choice. Hopefully next one will suit my palette more.”

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Posted 4 years ago

“Not sure about the snacks, but loved the gin and tonics!”

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Posted 4 years ago

“Really loved the gin but disappointed as I couldn’t pair it with the snacks as they all contained dairy. I have a dairy allergy. I contacted customer service about this and they were really lovely and said it was something they were looking into and sent me the link to find out about the nutritional information. It would be great if they could take into account allergies and intolerances. The gin though was fantastic! Really tasty and have had far too much already. I’ll be savoring the rest and possibly buying a replacement bottle.”

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Posted 4 years ago

“Gin box arrived quickly and the gin included looks lovely. However, all of the 4 different snacks included contained milk... meant I had to give them all away. Obviously not intentional, but it’s very easy to get nice crisps that don’t have milk powder in them!!”

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Posted 4 years ago

“The gin is brilliant however I’m disgusted by Yodel who banged on my door loudly at 9pm with no notice that they would be delivering & as a lady on her own obviously I never answered but saw the card luckily that they had left my £40 box on the door which it would have been stolen I’m so annoyed & angry please can u advise & if is what yodel do u need to get rid of them not a happy customer”

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Posted 4 years ago

“I was disappointed with my first box. I feel that it’s not value for money. Now waiting to see what the second ones like before I decide to cancel my subscription.”

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Posted 4 years ago

“Thankyou So much for my birthday gin.My son bought me it for me.Unfortunately the first one was not my taste.Without hesitation you sent me another one.I can’t Thankyou enough.....tastes amazing and no hangover.......Will recommend.xx”

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Posted 4 years ago

“Fantastic as ever, the whole package with surprise gin, magazine and all the trimmings is truly a gin lovers delight. It’s actually not by first box, this my third year of suscribing as a dedicated customer. However the card connected to the ginclub payments was lost and needed updating. Despite several attempts to rectify the customer service was not great with no resolve in terms of being able to update the existing account with a new card number. The customer service response was that it was customer pilot error and nothing they could do. However there really was something wrong with the website / log onto accounts issues with a blank screen appearing continually. My husband sent a screen shot to customer service as requested and still no option at all to resolve. No option given at all to just phone and update the card details. Hence the only option was for me to ‘create a new account’. Hence now I am receiving emails to rate my ‘first’ box when I have been a loyal customer for 2 1/2 years. Seriously needs a customer service review, or maybe Ginclub is doing so well nearly losing one customer did not matter. If my husband had his way he would not have bothered to continue as he was so disappointed with the response. Hence to say that all the membership points accumulated in the first account are still there!! Communicated via email as there was no option to just ‘talk to anyone’ with reason of lockdown given... mmm but still operating throughout lockdown with deliveries.”

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Posted 4 years ago

“First gin box, rather enjoyed the Amazzoni - and everything else. (The nuts went down well with the non-gin drinker!) Roll in box number 2.”

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Posted 4 years ago

“Love the contents . A bit pricey to do every month though. It would be good to have some small tasters of other gins so you dont have to go blind shopping. A real treat.”

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Posted 4 years ago

“This was a present for my daughter who " was over the moon " , she loved the entire contents of the parcel and was particularly pleased that it was Dartmouth Gin , named after the place where she enjoys summer days every year. I couldn't have done better thanks to you.”

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Posted 5 years ago

“Gin was fantastic! One of the tonics was a little wintery and one very summery. Loved it!”

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Posted 5 years ago

“Nice to experience different guns. The accompaniments are hit and miss, as is the magazine. Most gins retail around £40 mark, so you’re getting to try a new gin and getting delivery plus some tonics etc. Thrown in for the price. Customer service is great”

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Posted 5 years ago

“If I had left a review after my first box it would have been 5. The second box would have been 1. Totally different! The first was delicious and the other bits and bobs complimented it. The second hasn't been drunk, I threw away the tonic as whatever I put it in made it taste nasty. The bits and bobs were random. Trying to decide whether to cancel”

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Posted 5 years ago

Hi Lesley. I'm sorry to hear that you weren't keen on the last box and we hope you'll love the next! Thank you for the feedback, we really appreciate it. Trine

Posted 5 years ago

“Would prefer to see more classic gins. Seems to be a fair amount of flavoured gins over my 2 membership stints. Not a huge fan of these nor gin cocktails, would love great classic gins for a classic g&t”

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Posted 5 years ago

Hi Stephen. As a rule of thumb, we never include flavoured gins and we're sorry to see that some of the gins haven't been to your taste. Do check out our store for some classic discoveries! Trine

Posted 5 years ago

“February gin not so good to much fennel snacks and dried fruits nice chocolate OK delivery excellent try to use less packaging”

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Posted 5 years ago

Hey there, Thank you so much for your feedback! I'm sorry to hear February's gin didn't hit the spot but it's great to hear the snacks were a treat. Hopefully your next box will be more suited to your pallet. :-) Best wishes, Alba

Posted 5 years ago

“Love getting my gin box but this month did not get my magazine very disappointed”

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Posted 5 years ago

Hey Trish, Thanks for the review and I'm very sorry to hear you never got your magazine. I can see that my colleague Ryan has sent you out a replacement so hopefully you enjoyed our festive edition! :-) Alba

Posted 5 years ago

Craft Gin Club is rated 4.8 based on 6,460 reviews