Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,530 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,530 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of products each month”

Helpful Report

Posted 4 weeks ago

Hi Sheldon. We're so happy to hear that you've been enjoying your boxes and we hope that you're as excited as we are for you to receive your next box! Kind Regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“As much as I love the rum, it isn't what I was told”

Helpful Report

Posted 4 weeks ago

Hi Mark. We're sorry to hear about your disappointment regarding the contents of your box. Whilst we are glad you enjoyed the Rum you got to try we understand that it can be a bit misleading if you receive an alternative Rum than what you believed you were going to receive. If you could please message us at members@craftginclub.co.uk we would be more than happy to explain what has happened here and hopefully resolve your confusion. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“Unique gin discoveries: Each box features a full-size bottle of small-batch craft gin, often from lesser-known or exclusive distillers. This curation is the main draw for me, and I've found some new favorites this way.”

Helpful Report

Posted 4 weeks ago

Hi Peter. We're so happy to hear that we could introduce you to some new distillers, it's always our goal to highlight smaller or lesser-known distillers that we believe deserve the spotlight so we're glad to hear that this is working! We hope you enjoy your next box, and hopefully you can find a new favourite soon. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“Nice selection of extras. Fast delivery and well packaged. Thank you”

Helpful Report

Posted 4 weeks ago

Hi Elizabeth, we're happy to hear this! Hopefully you're looking forward to your next box, I can guarantee that it will contain a wonderful selection of snacks and drinks. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“we have only been a member for a short while but the gin and accessories are great, long may it continue.”

Helpful Report

Posted 4 weeks ago

Hi Steve. Welcome to the Club! We hope that you'll continue to enjoy your Gin boxes with us for the foreseeable future, hopefully they're just as good as the ones you have gotten the chance to try. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“Very happy with my taster pack Thankyou .”

Helpful Report

Posted 4 weeks ago

Hi Jane, we're delighted to hear that you have enjoyed your taster box! We hope that if you get the chance to try another box it will be just as good an experience. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“September's box is so lovely, mixers without sweeteners..yes! Delicious snacks too. Looking forward to the next one.”

Helpful Report

Posted 1 month ago

Hi Jock, we're glad to hear that we hit the mark this month! We'll be sure to pass along your feedback regarding the mixers and snacks so that hopefully we can continue this winning streak. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“Oh wow ! Just returned to craft club and what an amazing box this one is ! Love it love it love it ! Also bonus if the rum of the month it’s a superb collection of mixers and goodies / thank you CGC you are amazing xx”

Helpful Report

Posted 1 month ago

Hi Tracey. Welcome back! We're glad to hear that your first boxes back were successes, we'll be sure to pass along this feedback so that we can continue this streak of making five star boxes and hopefully you can enjoy your next boxes just as much. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“A great bottle of rum I wouldn't have otherwise tried and a nice selection of snacks and other drinks too”

Helpful Report

Posted 1 month ago

Hi Maxwell. We're glad to hear that we were able to hit the mark with this box, hopefully we can introduce you to more Rums that are just as good as your last one! Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“I loved the gin and the snacks it my favourite drink gin”

Helpful Report

Posted 1 month ago

Hi Carol. Amazing! We're glad to hear that we were able to introduce you to your favourite Gin. Hopefully, we can keep this up and introduce you to some more favourites. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“Lovely box!Nice selection of snacks and mixers.Can't wait for my October box!!🍸Cheers!”

Helpful Report

Posted 2 months ago

Hi Jill. Super! We're glad to hear that you've enjoyed your boxes so far, hopefully you're as excited to try your October box as we are. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“Always great to get the Gin box, lots of lovely treats”

Helpful Report

Posted 2 months ago

Hi Jamie, we're glad to hear that you've been enjoying being a member with us! Let's hope that we can keep sending you boxes that are just as good. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“Great welcome box. A cracking Rum, helpful recipes with all the mixers etc. Tried it straight away and loved it!”

Helpful Report

Posted 2 months ago

Hi Al. It's always good to hear that we put our best foot forward when introducing you to us, hopefully you're just as excited for any future boxes that we may send you! Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“Fantastic order even down to the smallest detail looking forward to my next order to see what I get”

Helpful Report

Posted 2 months ago

Hi Jon, thank you so much for the kind response! We're always glad when members such as yourselves are able to appreciate the time and effort we put into our boxes, and we hope that you're excited for your next box just as much. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“We can’t wait to receive our monthly gin box and see what treats are inside. Every Saturday after delivery we always start the evening with the cocktail.”

Helpful Report

Posted 2 months ago

Hi Andrew. We're glad to hear that we've been able to contribute to this fun new tradition you've started! We hope that you're excited to pop open your next Gin box and have another cocktail evening. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“..........”

Helpful Report

Posted 2 months ago

“Amazing gins ar an amazig price ! Always well packed with lots of extra suprises !”

Helpful Report

Posted 2 months ago

Hi Fran. Thank you so much for the wonderful feedback! We're always glad to hear that we've been hitting the mark, hopefully you're able to enjoy your next box just as much as your previous ones. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“love coming home to the box and the excitement that my partner and I have in checking out the fantasic treats every month. we try atleast 1 of the recipes every month.”

Helpful Report

Posted 2 months ago

Hi Alison, those cocktails look delicious! We're glad to hear that you've been enjoying our boxes and taking full advantage of every part of it, hopefully we're able to provide you with some fun new cocktail ideas in our next box. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“love it, but my gin cupboard is full, so I have to reduce my regular boxes. Thank you.”

Helpful Report

Posted 2 months ago

Hi Sue, that's no problem! We've all had the experience of having too much gin in our storage, we're just glad to hear that you've been enjoying being a member and hopefully you'll have more time to get through your stock of gin now. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

“Gin club good but I do not receive any rum. Just received an email asking me to rate it and obviously I can’t. Love the gins though. Just rejoined and not received my new box yet. Not expecting it for another couple of days.”

Helpful Report

Posted 2 months ago

Hi Margaret, we're sorry for the delay in your Rum box. Hopefully, it's arrived by now and you've enjoyed it just as much as you do our Gin club! If not, please let us know and we would be more than happy to help you. Kind regards, Chaney Customer Service Team Member

Posted 2 weeks ago

Craft Gin Club is rated 4.8 based on 6,530 reviews