Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.77

4.8 Rating 6,460 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enjoy the variety of gin supplied; sometimes disappointed in the accompanying snacks but overall - ok. Loved The Drinks Bakery biscuits in this month's box. Enjoyed them so much, I've looked at their website and placed an order!!”

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Posted 4 days ago

“Bubble happily enjoying.”

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Posted 1 week ago

“Awful. Was silly enough to sign up for an offer and am now 'a member' and having payments taken from my credit card. Had no notification of the amount, no contact or no opportunity to cancel. Haven't even signed up for an account with them. Please be aware.”

Helpful Report

Posted 2 weeks ago

Hi Jo, When you sign up for one of our offers, it does begin an ongoing membership this is clearly stated during the sign-up process, and we follow up with a series of emails outlining what to expect, including your membership details and upcoming payment dates. We understand it can be frustrating if these emails were missed or ended up in your spam folder, and we’re sorry for any confusion this may have caused. You can cancel your membership at any time from your Members Area, but if you didn’t complete account setup or are having trouble accessing your account, please don’t worry just email us at members@craftginclub.co.uk and we’ll help you sort everything out quickly, including cancellation or returns if needed. Kind Regards, Sophie Memberships Executive

Posted 2 weeks ago

“Really annoyed that I cannot cancel my membership without making a phone call.”

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Posted 1 month ago

“Awful experience”

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Posted 1 month ago

Hi There, Hi there, we're really sorry to hear you didn't have a great experience. That’s certainly not what we aim for! If you’d like to chat more about it, our team’s always here to help, feel free to drop us a message. Kind Regards, Yasmine Head of Customer Service

Posted 1 month ago

“Difficult to cancel subscription - need to call up rather than cancel online.”

Helpful Report

Posted 1 month ago

Hi There, Apologies for any frustration regarding our cancellation process. Our aim is to make everything as smooth as possible with everything we do and offer at Craft Gin Club and we’re sorry to hear that you feel this isn’t the case. Thanks for your feedback. Kind Regards, Sophie Memberships Executive

Posted 1 month ago

“Have really enjoyed my Gin membership for the last 6 years but decided that it was time to cancel. Hard to find process and eventually forced to call anyway. On hold for quite a while and then answered by what appeared to be a call centre with masses of back ground noise and person said he couldn't hear me clearly. Re asked questions that are asked online before you are then asked to call...all a bit disappointing end to what has been an enjoyable experience over the years.....”

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Posted 2 months ago

“It appeared I was making a purchase, but the email confirmation said it was a subscription. This wasn't clear when I bought the item. The company put multiple barriers in the way of cancelling the subscription, from failing webpages, to repeated emails and finally forcing me to call, where they tried to convince me I wanted a subscription I never signed up for. Never shopping via Bright HR again!”

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Posted 2 months ago

Hi Cat, We're so sorry to hear that you've had any issues canceling. Please do let me assure you that this isn't the intention we always want to make things easy for members so they are in control of their membership. We aim to respond to all emails within 48 hours so please do drop us an email at members@craftginclub.co.uk and we'll get back to you as soon as! Kind Regards, Sophie Memberships Executive

Posted 2 months ago

“A very enjoyable drink”

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Posted 2 months ago

“Cancellation process cannot be done online and after several confirmations it forces you to call them. The line has been busy every time I try. There is no way it should be this complicated in today's modern world. I had a run subscription. The first bottle was very good, the next not good and the last two middling. Would have been 3 stars without the ridiculous cancellation procedures they use.”

Helpful Report

Posted 2 months ago

Hi Kev, We're so sorry to hear that you've had any issues canceling. Please do let me assure you that this isn't the intention we always want to make things easy for members so they are in control of their membership. We aim to respond to all emails within 48 hours so please do drop us an email at members@craftginclub.co.uk and we'll get back to you as soon as! Kind Regards, Sophie Memberships Executive

Posted 2 months ago

“Been with craft gin for a while now and only bugbear I have is that you don’t have the choice of any other mixers. Not everyone likes tonics. You can put a lemonade in every once in a while, so why not give us non tonic drinkers the choice of this with our monthly subscription. Have emailed company about this previously and reply was “ we will let the team know”. Might sound trivial to some, but when you have a build up of tonics you don’t use and are paying for, just seems pointless.”

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Posted 3 months ago

“I purchased a taster box with a coupon code and two days later got billed for a regular monthly subscription with no confirmation email stating I joined the club. It is very dishonest and extremely difficult to cancel any membership. Customer services has a preference for automated responses.”

Helpful Report

Posted 3 months ago

Hi Megan, We’re sorry to hear about your experience and would love the opportunity to put things right. Our Memberships Team is dedicated to providing great customer service, and we always strive to ensure our processes are clear and straightforward. We can assure you that all our responses come from real people who are happy to help. Please do reach out to us directly at members@craftginclub.co.uk, and we’ll be more than happy to look into this for you. Kind regards, Sophie Memberships Executive

Posted 3 months ago

“I never received taster pack…sent numerous emails and not yet been refunded for this. Tricked into signing up and money taken for a box a do t even want. Terrible service, terrible customer service and certainly do not recommend!!”

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Posted 3 months ago

“Clicked a voucher for this product through another retailer. Didn’t realise I was signing up for regular deliveries. They advised me on the cut off date that they were sending a box. Could sign into member area to cancel. Emailed company and someone from company did get back to me to advise me it was too late to cancel. Feeling ripped off.”

Helpful Report

Posted 3 months ago

Hi There, We're sorry to hear that you missed the deadline for the upcoming box. We always make sure to inform new members about their membership and how to manage it. During the sign up process we always let people know that this is indeed an ongoing membership and once your all signed up we send a series of emails about your membership including the next payment and delivery. Our apologies if this was missed. We'd never want you to be stuck with a box you don't want so feel free to drop us an email at members@craftginclub.co.uk and we'll talk you through our simple returns process. Kind regards, Sophie Memberships Executive

Posted 3 months ago

“Very poor service, cancelled membership in January got email to confirm all cancel, Only to find they are still taking £45 from my account Would not recommend or use again They do not take calls on Sundays only take money Will call them again on monday”

Helpful Report

Posted 3 months ago

Hi Harry, We're so sorry to hear this and would love to look into this. Can you please drop us an email at members@craftginclub.co.uk. Kind regards, Yasmine Customer Service Team Leader

Posted 3 months ago

“I love the craft gin club I so look forwards to my box every month.Everything in the box is lovely. It's like christmas.”

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Posted 3 months ago

“Have been using the craft gin club for 2 years and always had excellent service and of course gin. Sadly the delivery service by EVRI today was poor and unprofessional, the courier left the parcel by my front door making no attempt to ring the doorbell bell, we were in at the time. This was captured on our ring doorbell”

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Posted 4 months ago

“Just received the February gin box, and so disappointed in the snack selection. Really took the shine off the gin. This was supposed to be the valentine box, sadly not a heart in sight. I used to look forward to the boxes every month, but I am now sadly thinking of leaving the gin club.”

Helpful Report

Posted 4 months ago

Hi Deana, Thank you for reaching out and for sharing your feedback. I'm really sorry to hear that your February box didn’t meet your expectations, especially as it was meant to embody Valentine's. We truly value your opinion and are always looking to improve. While we can't reveal all the snacks just yet, I can tell you that we curated a selection to pair perfectly with the gin offering, including a classic strawberries and cream treat, as well as a snack with unexpected aphrodisiac qualities, perfect for the Valentine's! As always, we appreciate you sharing your thoughts with us. Kind regards, Yasmine Customer Service Team Leader

Posted 4 months ago

“Do not sign up to this company as they make it impossible to cancel afterwards. I emailed them to cancel and was told I needed to phone up. When I phoned up the line was constantly engaged. When I tried to access my account online it was blocked. I have since been charged for another month only 10 days after my first order. Once I finally got through to customer service they were not willing to refund me and have taken money out of my account even though the next batch hasn't even been shipped yet”

Helpful Report

Posted 4 months ago

Hi Joe, We’re sorry to hear about your frustration with the cancellation process. We always aim to make membership management as straightforward as possible and provide clear information during sign-up about the ongoing nature of the subscription. Additionally, we send a series of emails to keep members updated about their payments and deliveries. Wait times are currently under two minutes on average, if you are having any issues, please do drop us an email so we can help. Kind regards, Yasmine Customer Service Team Leader

Posted 4 months ago

“There is no way to cancel your subscription, the company is doing everything to make it impossible. You will pay them FOREVER, even if you buy just one box and don't like it”

Helpful Report

Posted 4 months ago

Hi There, We’re sorry to hear you’ve had trouble managing your subscription. You can cancel your membership anytime by heading to your Members Area on our website, where you’ll find the simple cancellation process. Alternatively, if you’d prefer some assistance, please feel free to drop us an email at members@craftginclub.co.uk, and our team will be happy to guide you through it. We always aim to make membership management as transparent and straightforward as possible, and we’d love the chance to resolve this for you. Kind Regards, Yasmine Customer Service Team Leader

Posted 4 months ago

Craft Gin Club is rated 4.8 based on 6,460 reviews