Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,529 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of products each month”

Helpful Report

Posted 2 weeks ago

Hi Sheldon. We're so happy to hear that you've been enjoying your boxes and we hope that you're as excited as we are for you to receive your next box! Kind Regards, Chaney Customer Service Team Member

Posted 5 days ago

“As much as I love the rum, it isn't what I was told”

Helpful Report

Posted 2 weeks ago

Hi Mark. We're sorry to hear about your disappointment regarding the contents of your box. Whilst we are glad you enjoyed the Rum you got to try we understand that it can be a bit misleading if you receive an alternative Rum than what you believed you were going to receive. If you could please message us at members@craftginclub.co.uk we would be more than happy to explain what has happened here and hopefully resolve your confusion. Kind regards, Chaney Customer Service Team Member

Posted 5 days ago

“A good way to try out different gins I would never find otherwise, and a nice surprise to look forward to every 2 months.”

Helpful Report

Posted 2 weeks ago

Hi Marion, we're glad to hear that you've been enjoying your Gins. Hopefully you enjoy your next box just as much as your most recent one! Kind regards, Chaney Customer Service Team Member

Posted 5 days ago

“Unique gin discoveries: Each box features a full-size bottle of small-batch craft gin, often from lesser-known or exclusive distillers. This curation is the main draw for me, and I've found some new favorites this way.”

Helpful Report

Posted 2 weeks ago

Hi Peter. We're so happy to hear that we could introduce you to some new distillers, it's always our goal to highlight smaller or lesser-known distillers that we believe deserve the spotlight so we're glad to hear that this is working! We hope you enjoy your next box, and hopefully you can find a new favourite soon. Kind regards, Chaney Customer Service Team Member

Posted 5 days ago

“Nice selection of extras. Fast delivery and well packaged. Thank you”

Helpful Report

Posted 2 weeks ago

Hi Elizabeth, we're happy to hear this! Hopefully you're looking forward to your next box, I can guarantee that it will contain a wonderful selection of snacks and drinks. Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“I tried the rum club as you have a cheap first time offer. I've cancelled because I can't afford the full price. But we are enjoying the box. Only problem was you sent the wrong sheet with how to make the cocktails. It had different rum and mixers on it. Which is a shame but we just guessed measurements. Lovely rum and my husband was excited to get a gift in the post.”

Helpful Report

Posted 2 weeks ago

Hi Alex. We're glad to hear that you're enjoying the Rum box you have received despite the confusion surrounding the contents of the box. What you have received is the Welcome box which contains a variety of items from different previous boxes to create a fun and new experience that you can enjoy. Whilst some of the contents may be referring to alternative items that you have not received, we can guarantee that if you substitute them with the wonderful Rum you have received it will be just as good! Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“we have only been a member for a short while but the gin and accessories are great, long may it continue.”

Helpful Report

Posted 2 weeks ago

Hi Steve. Welcome to the Club! We hope that you'll continue to enjoy your Gin boxes with us for the foreseeable future, hopefully they're just as good as the ones you have gotten the chance to try. Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“Very happy with my taster pack Thankyou .”

Helpful Report

Posted 2 weeks ago

Hi Jane, we're delighted to hear that you have enjoyed your taster box! We hope that if you get the chance to try another box it will be just as good an experience. Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“September's box is so lovely, mixers without sweeteners..yes! Delicious snacks too. Looking forward to the next one.”

Helpful Report

Posted 4 weeks ago

Hi Jock, we're glad to hear that we hit the mark this month! We'll be sure to pass along your feedback regarding the mixers and snacks so that hopefully we can continue this winning streak. Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“Oh wow ! Just returned to craft club and what an amazing box this one is ! Love it love it love it ! Also bonus if the rum of the month it’s a superb collection of mixers and goodies / thank you CGC you are amazing xx”

Helpful Report

Posted 1 month ago

Hi Tracey. Welcome back! We're glad to hear that your first boxes back were successes, we'll be sure to pass along this feedback so that we can continue this streak of making five star boxes and hopefully you can enjoy your next boxes just as much. Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“A great bottle of rum I wouldn't have otherwise tried and a nice selection of snacks and other drinks too”

Helpful Report

Posted 1 month ago

Hi Maxwell. We're glad to hear that we were able to hit the mark with this box, hopefully we can introduce you to more Rums that are just as good as your last one! Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“It used to be amazing. Great magazine and great gins with super box contents and exceptional value for money. This is no longer the case the contents of the box are basic and unimpressive, despite the price increasing, and the magazine is awful. One struggles to locate the recipe for the cocktail of the month and the magazine has become very “generic”. It’s like the club is a victim of its own success. Certainly not got the feeling of an exclusive club like it used to have.”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you for sharing your feedback with us. We’re really sorry to hear that your recent experience hasn’t lived up to your expectations. You’re right that we had a price increase earlier this year in March, but we’ve also continued to increase the overall value of each box to make sure our members are still getting a truly special experience. If you’d like, please do get in touch with us at members@craftginclub.co.uk and we’ll be more than happy to provide you with a full breakdown of your box contents. Our gins continue to come from incredible distillers, and each box is carefully curated with pairings designed to complement that month’s gin (or rum), so it’s disappointing to hear that hasn’t come across for you. We always include a recipe card for the Cocktail of the Month in our magazine, so we’re very sorry if it’s been difficult to locate, we’ll take this on board as we never want that to be a frustrating experience. We really do appreciate your thoughts, as feedback like this helps us to keep improving. We’re proud of the gins and the community that make up Craft Gin Club, and we’ll keep working to deliver the unique and exciting experience our members deserve. Kind Regards, Yasmine Head of Customer Service

Posted 1 month ago

“Not received it yet.any idea when it will arrive .”

Helpful Report

Posted 1 month ago

Hi Gary, sorry to hear your order hasn’t arrived yet. Please drop us an email at members@craftginclub.co.uk with your order details and we’ll be happy to take a look and get this sorted for you. Kind Regards, Sophie Memberships Executive

Posted 1 month ago

“You can’t cancel online and the customer service is poor.”

Helpful Report

Posted 1 month ago

Hi There, We're so sorry to hear that you've had any issues canceling. Please do let me assure you that this isn't the intention we always want to make things easy for members so they are in control of their membership. We aim to respond to all emails within 48 hours so please do drop us an email at members@craftginclub.co.uk and we'll get back to you as soon as! Kind Regards, Yasmine Head of Customer Service

Posted 1 month ago

“A very professional group affording a mine of information and a comprehensive information Magazine We have learned a lot but decided it was not for us and will not pursue a membership at this time Many thanks for the samples and all the best for your venture”

Helpful Report

Posted 1 month ago

Hi Anthony. We're glad to hear that you enjoyed your time with us. Whilst we'll be sad to see you go we'd like to thank you for giving us a chance and enjoying your box! Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“Absolutely terrible all right if you want to keep ordering it it’s terribly to get out of it . I tried to cancel it they took 10 pounds out to cancel it then took a further 47 pounds out for another box . Absolutely disgusting . Very expensive for what it is . I hope this review is shown”

Helpful Report

Posted 1 month ago

Hi Linda, We’re really sorry to hear about your experience and any frustration caused. We’d like to reassure you that it’s completely free to join Craft Gin Club and free to cancel your membership, we don’t charge a cancellation fee. It sounds like there may have been some confusion with the timing of your cancellation and the billing for your next box. We always charge members on the same date each month so that payment schedules are clear, but of course we’d never want you to be left with a box you don’t want. If you could drop us an email at members@craftginclub.co.uk, our team will be more than happy to look into your account directly and talk you through our simple returns process if needed. Kind Regards, Yasmine Head of Customer Service

Posted 1 month ago

“OK for a taster sample”

Helpful Report

Posted 1 month ago

Hi Angela. We're glad to hear that you enjoyed your taster box! Hopefully, if you get the chance to try another box from us you enjoy it just as much. Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“I love my subscription, but am finding I have an excess of gin so have downgraded temporarily to the taster box - as you now do rum boxes it would be great if within your memberships you could switch between spirits when you need to!”

Helpful Report

Posted 1 month ago

Hi Marie, Thank you so much for your lovely review, we’re delighted to hear how much you’re enjoying your membership! We completely understand how the gin can add up, and we’ve got some flexible options to help. You can always do a temporary swap for your next box to a rum box, or if you’d prefer, we can even set up your membership so you alternate between gin one month and rum the next. Just get in touch with our Memberships Team at members@craftginclub.co.uk and they’ll be happy to get this all set up for you. Kind Regards, Yasmine Head of Customer Service

Posted 1 month ago

“Good products but not sure if worth the amount of money that the box costs, especially when some items in the box aren't suitable for my dietary restrictions”

Helpful Report

Posted 1 month ago

Hi Wendy, we're sorry to hear that you weren't able to enjoy all the contents of our boxes! Whilst we do post our dietary guidance for our boxes prior to the dispatch of the monthly boxes, we understand that not being able to enjoy a box to its fullest can be extremely frustrating. We will be sure to take on this feedback in the future, hopefully we can be more allergen aware when making our future boxes so that everyone can enjoy them. Kind regards, Chaney Customer Service Team Member

Posted 4 days ago

“I used to enjoy my box of gin and stayed with them for a couple of years. I recently came back to them and had four monthly deliveries. I so wanted to re-enjoy this monthly delivery but alas it has now fallen below my expectations. I have now cancelled and won't be rejoining. The gin is becoming a bit 'samey'. The magazine adds no value and does not tell me how to use the contents of the gin box. The (£7.50!) magazine used to focus just on gin. It now covers other spirits that I am not interested in. I was told that there should be an insert covering the contents of the box. There was no insert and on my complaint they resent the magazine and again there was no insert covering the contents of the box. The 'club' is not a club - it is a marketing organisation continually trying to upsell. The website doesn't even have recipes focussed on the gin of the month. I have mentioned all of the above to the company and have had no positive response. Cancelling was irritating....I couldn't do this online and had to ring someone. This felt like a hurdle. The box is also expensive at around £47. While they advertise that the contents are worth more than £60, I don't really need the crisps and sweets/chocolates and I can get a really good bottle of my own selected gin for under £40. Overal not very good value.”

Helpful Report

Posted 1 month ago

Hi Phil, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience didn’t live up to expectations, especially after having enjoyed your subscription with us in the past. Our club has always been about sharing amazing craft gins with our members and introducing them to brilliant distillers, while hopefully helping people discover new flavours and expand their palate. As the club has grown, we’ve introduced other spirits like rum memberships, and occasionally one off boxes such as tequila, whiskey and vodka. Because of this, our magazine is now designed to celebrate the wider world of drinks. That said, each gin member does receive an insert with recipes tailored specifically to their box and if this was missing, we’re always happy to send it directly via email. We also understand that the full Gin of the Month box isn’t the right fit for everyone, which is why we offer our Simply G&T membership, this includes the gin, perfect serve and extra tonics, without the additional snacks and extras. If you ever choose to rejoin, our team would be more than happy to switch you to this option so the focus is firmly on the gin itself. We really value your honest feedback as it helps us improve, and we’re sorry that cancelling felt more difficult than it should have been we never want this to be the case. Thank you again for being part of the club with us in the past, and we hope we can welcome you back in the future in a way that better suits what you’re looking for. Kind Regards, Yasmine Head of Customer Service

Posted 1 month ago

Craft Gin Club is rated 4.8 based on 6,529 reviews