Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,583 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,583 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to cancel. I have asked several times and with several emails to cancel as I don’t even drink anymore and have been told I should expect another order first and come back to cancel if I didn’t like the order. Just want this cancellation done. Already reported through the bank and Apple Pay”

Helpful Report

Posted 19 hours ago

“They are trying to take more money despite me cancelling, and ignoring my messages to get them to stop.”

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Posted 1 week ago

“I had not ordered your membership!you are cheating me 47GBP.if you don’t cancel my order, I will call the police.”

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Posted 1 week ago

Hi Chung, We're sorry to hear that you missed the deadline for the upcoming box and had any issues getting in touch with us. We always charge members on the same day each month so members know when they are being charged and there are no surprises, we're sorry to hear about any confusion regarding your reoccurring payment. As always, we'd never want you to be stuck with a box you don't want so please do drop us an email at members@craftginclub.co.uk and we'll talk you through our simple returns process. Kind Regards, Sophie Memberships Executive

Posted 1 week ago

“Very interesting flavours and ideas”

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Posted 1 week ago

“Was disappointed with the contents of the Gin Club box. Thought it was going to be quite special being my first order. Popcorn, couple bottles of 50ml of gin, tiny bottle of Angustura Bitters, small bottle of Mulled wine, one glass... strange contents. Just disappointed that even for £6.99 it was a 'nothing suprise'!”

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Posted 1 week ago

Hi Diane, Thank you for taking the time to share your feedback, and I’m sorry to hear that the Free Taster Box didn’t meet your expectations, especially as a first experience with us. To clarify, the Taster Box is completely free, with the £6.99 covering postage and packaging only. Even so, we always ensure the contents meet or exceed the promised value, and we aim to be as clear as possible about what the box includes so members know what to expect. The Taster Box is designed as an introduction to Craft Gin Club, giving a variety of samples, treats, and two 5cl gins rather than a full-sized bottle, so members can explore before deciding whether the club is right for them. We’re sorry this didn’t feel special to you, but we do appreciate you giving us a try and sharing your thoughts, feedback like this helps us continue to improve. Kind Regards, Sophie Memberships Executive

Posted 1 week ago

“The gins offered in the club are varied and arrive really well packaged. I do find the cost quite high and would appreciate the ability to have a monthly or bi-monthly box offered that just provides the gin, with nothing else. At the moment the choices are either a box with the gin and just tonics, or a box with the gin, nibbles and tonics, both cost £47. I would rather forgo the extras and just have the gin at a lower cost. My other comment would be that yes you can change your subscription at any time between monthly and bi- monthly, but the option to just skip your next delivery would be good. Other than these quibbles the gins offered are of good quality from independant craft gincompanies, which is great.”

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Posted 1 week ago

“Gin boxes are always amazing. I have it with a friends who is gluten free and we are always surprised by how much is gluten free in the main gin box and the booster box. Thank you”

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Posted 2 weeks ago

“NOT FOR ME AT ALL...GONE BACK TO MY TANQUERAY.....SORRY”

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Posted 2 weeks ago

Hi Ellen, Thanks for taking the time to leave your feedback, we really appreciate hearing from everyone, even if our club isn’t the perfect fit for you. Craft Gin Club is all about discovery: each month we hand‑pick a premium, small‑batch gin from independent distillers around the world that you won’t typically find on supermarket shelves, and pair it with carefully chosen tonics, mixers, snacks and our club magazine full of cocktail inspiration and distillery stories. Over the course of a year, members usually enjoy a rich variety of tastes and experiences you might never have tried otherwise. We know classic favourites like Tanqueray have their place, great gin is all about personal taste! But many of our members enjoy the surprise of discovering something new, and that’s exactly what our curated boxes are designed to deliver. If you ever decide to explore craft spirits again, whether that’s through gin, rum, or one of our themed boxes we’d be happy to welcome you back. Kind Regards, Yasmine Head of Customer Service

Posted 1 week ago

“Wonderful!”

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Posted 2 weeks ago

“Brilliant club! Gins, mixers and treats you won’t get anywhere else.”

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Posted 2 weeks ago

“I received the sampler box. What an insult. It wasn’t worth the money or packaging. Let alone trying to figure out how to cancel the subscription on your website. It’s the most complicated process I’ve ever been through online. I still haven’t managed to cancel it, only postpone it!”

Helpful Report

Posted 2 weeks ago

Hi Phil, Thank you for your feedback, and I’m sorry to hear that your experience with the Free Taster Box and the cancellation process has been frustrating. To clarify, the Taster Box is completely free, members only pay a small postage and packaging fee. Even though the box is free, we make every effort to ensure it meets the promised value, and we’d be happy to provide a full breakdown of the items and their individual values if that would be helpful. Regarding cancellation, our subscription is designed to be fully manageable online, and it’s possible to cancel, postpone, or update your membership via your account. If you’re having any difficulty, our Memberships team at members@craftginclub.co.uk can guide you through the process quickly and make sure your preferences are applied. We really appreciate your feedback and will continue to look at ways to make the experience as smooth and clear as possible for our members. Kind regards, Sophie Memberships Executive

Posted 1 week ago

“Had a trial box but didn't find it particularly good value 2 small miniature bottles and a miniature bottle of liqueur, snacks unsuitable and no option to declare allergies Greatful for the trial but decided not to have any future boxes”

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Posted 2 weeks ago

Hi Elizabeth, Thank you for sharing your feedback, and I’m sorry to hear that the Free Taster Box didn’t meet your expectations. The Taster box is completely free, with members only paying a small postage and packaging fee, and we always aim to ensure the contents reflect the promised value. We appreciate your comments about the snacks and allergy options, and we’ll share this feedback with our team as we continue to improve the experience for our members. We understand that the Taster Box may not suit everyone, and we’re glad you gave it a try. Should you ever decide to explore Craft Gin Club again in the future, we’d be happy to welcome you back. Kind regards, Sophie Memberships Executive

Posted 1 week ago

“Nice little box with some tasty Gins..”

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Posted 2 weeks ago

“Always listen to what I’m saying. Sort out difficulties as prompt as possible”

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Posted 2 weeks ago

“A beautiful Christmas rum”

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Posted 2 weeks ago

“Have nit received the item yet”

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Posted 2 weeks ago

Hi Mrs Bonnie Jardien, We're sorry to hear that you haven't received your order. To make sure we can get this fully resolved for you, please contact our Memberships team directly at members@craftginclub.co.uk. They’ll be able to review your order, confirm the current status, and help ensure you receive your order! Thank you for your patience, and again, I’m very sorry for the frustration this has caused. Kind regards, Yasmine Head of Customer Service

Posted 1 week ago

“Just hasn't arrived it's been with Evri for over a week.”

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Posted 2 weeks ago

Hi Julia, We're sorry to hear that you haven't received your order yet. To make sure we can get this fully resolved for you, please contact our Memberships team directly at members@craftginclub.co.uk. They’ll be able to review your order, confirm the current status, and help ensure you receive your order! Thank you for your patience, and again, I’m very sorry for the frustration this has caused. Kind regards, Yasmine Head of Customer Service

Posted 1 week ago

“Glad I didn’t pay for it”

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Posted 2 weeks ago

“They make cancelling extremely difficult. Don’t bother unless you want to pay £47 for a bottle of gin”

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Posted 2 weeks ago

“Having accepted the free trial, on receipt I decided to cancel my subscription. However, now I find that my first month's subscription has nevertheless been taken from my Bank Account. This is very poor.”

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Posted 1 month ago

Hi There, We’re very sorry to hear that you feel this way. Please be assured that we cannot take any payment without consent. Every new member must actively agree to our membership terms before an account is created or any payment is taken. We never take money without permission, and our process is designed to be fully transparent. If you ever receive a box you don’t want, you’re always able to return it, and our team is happy to guide you through our simple returns process. If you’d like us to review your account or clarify anything further, please get in touch at members@craftginclub.co.uk, we’re more than happy to help. Kind Regards, Sophie Memberships Executive

Posted 1 month ago

Craft Gin Club is rated 4.8 based on 6,583 reviews