Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,639 Reviews

94 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods not ordered took payment bu never received item”

Helpful Report

Posted 1 week ago

Hi Roy, Thank you for your review. We’ve looked into this and can confirm that the order was successfully delivered and accepted on April 2nd, according to the tracking information. Our delivery window for April was between April 1st and April 7th, so this falls within the expected timeframe. As outlined in our terms, payments are taken on the 23rd of each month, with deliveries scheduled for the first week of the following month. If there's anything we can help with, please get in touch with us via members@craftginclub.co.uk! Kind Regards, Sophie Memberships Executive

Posted 2 days ago

“I have not signed up to this , yet you took money from my account. I was offered a free gift by Freddie’s Flowers which I accepted, it never arrived.”

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Posted 2 weeks ago

Hi Margaret, Thanks for your review, and I’m really sorry for the confusion and concern this has caused. I’ve taken a look at your account and can see that a subscription was set up on 2nd March. It doesn’t look like we’ve heard from you since then to let us know anything was wrong, but please don’t worry, we’re here to help get this sorted. I’ve checked on the missing free gift you mentioned and have arranged for a replacement to be sent out to you. Thanks for bringing this to our attention, and again, I’m sorry for the inconvenience caused. Kind Regards, Sophie Memberships Executive

Posted 2 weeks ago

“Great tit bits too”

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Posted 2 weeks ago

“These gin boxes are always amazing. So much so we always order the booster boxes too. It’s a fun experience opening the box with my friend to see what’s inside.”

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Posted 2 weeks ago

“My gin and mixers went well together but find them abit expensive”

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Posted 2 weeks ago

“Recently changed to gin and tonic box, simply because we don't eat many snacks! This subscription allows us to taste lots of different gins that you don't find in the supermarkets, but are absolutely delicious. The intermittent sales allow us to stock up on favourites or try other new tipples. Thank you.”

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Posted 2 weeks ago

“Once I actually got what I ordered the margarita kit was really great”

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Posted 2 weeks ago

“Hi the drinks so good and the little snacks really good am injoying it thanks”

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Posted 2 weeks ago

“I recently re-joined after a short absence and took advantage of the 60% discount off my first order. I was disappointed to receive a bottle of gin that was from several months ago which must have been old surplus stock. Also received a old cocktail syrup which didn't match the gin and an old tonic. I was expecting the latest monthly gin.”

Helpful Report

Posted 2 weeks ago

Hi Neal, Thanks for sharing your feedback, we’re sorry to hear that your box didn’t meet your expectations. It sounds like you received one of our Welcome Boxes, which are specially curated introductory boxes designed to give new and returning members a flavour of the kinds of treats you can expect from the club. Like all our boxes, these are carefully put together with care, and we never send old or surplus stock, every gin, mixer, and accessory is chosen to showcase quality craft spirits. Because many of the gins and goodies we work with are small-batch or limited edition, not all members will necessarily receive the exact same box, but each one is curated to ensure a top-quality experience and to introduce members to exciting new flavours. We hope this helps explain the selection, and we’d love to hear from you if you’d like to discuss your membership or any future boxes at members@craftginclub.co.uk. Kind Regards, Sophie Memberships Executive

Posted 2 weeks ago

“Received as a present recently, but also had g8fted couple of years ago. Always a nice surprise to see what you receive in box.”

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Posted 2 weeks ago

“Did not receive full box. I asked to cancel and was told I have to do this over the phone. I had to send a screenshot on online T&CS which states you have to email.”

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Posted 2 weeks ago

Hi Tiffany, Thanks for your review. We’re really sorry for any confusion regarding cancellation. To clarify, all Craft Gin Club memberships are cancelled over the phone, it really is a quick process and takes less than 2 minutes. Once you give us a call, our team can immediately cancel your membership and talk you through any next steps. We completely understand it can feel different from what you saw online on the global site, but rest assured on the UK site we inform members they need to go through the cancellation process, calling is the fastest way to get this sorted. Kind Regards, Sophie Memberships Executive

Posted 2 weeks ago

“Very good items”

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Posted 2 weeks ago

“Very tasty rum”

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Posted 2 weeks ago

“Delicous! Love it!!”

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Posted 2 weeks ago

“Nice Drinks”

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Posted 2 weeks ago

“I have been with CGC for quite a while. I mainly use the Rum but the gin limoncello is sooo very nice. Especially as the summer months are coming and you want a lighter drink. The Rum has been a real hit with all the add ons it's a great surprise when you take it all out. Overall brilliant to get into very reliable you always get the best. Rate this as 5 star.”

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Posted 2 weeks ago

“I have been asked to write a review of recent rum box. I haven’t had a rum box but I am sure it will be great. Meanwhile I am waiting for my first gin box which I am sure will also be great. Thank you.”

Craft Gin Club 5 star review on 24th March 2026

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Posted 2 weeks ago

“Lovely choices if gin. Good a compliments. Quality nibbles and tonics.”

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Posted 2 weeks ago

“Random Rubbish sent. 4 year old gin, obviously stock that could not be sold!”

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Posted 2 weeks ago

Hi Helen, We’re really sorry to hear that you were disappointed with your box. We want to reassure you that we never send out “old stock” or unwanted products. Every box we create is carefully curated in partnership with small-batch distillers and craft producers, and each spirit is one we’re genuinely proud to share with our members. Because many of the gins and goodies we feature are produced in limited quantities, not every member will always receive exactly the same box. Particularly with Welcome Boxes, selections may differ, but they are always thoughtfully put together to give a great introduction to the club and the kind of quality you can expect going forward. We’re sorry if this wasn’t your experience, and we’d really appreciate the chance to look into this further for you. If you’d like to get in touch with our team at members@craftginclub.co.uk, we’d be more than happy to help. Kind Regards, Yasmine Head of Customer Service

Posted 2 weeks ago

“I have asked to unsubscribe and it isn't done, dispite the fact the Club told me it was.”

Helpful Report

Posted 2 weeks ago

Hi There, Thanks for your message, we’re sorry for any confusion here. I've had a look at the emails between yourself and the team here at Craft Gin Club. We did send you our simple cancellation process on Monday, and as soon as we hear from members by phone, we can cancel their membership, it really only takes a couple of minutes. We haven’t yet received your call, so your membership hasn’t been cancelled on our side. Whenever you’re ready, please give us a quick call and we’ll take care of everything straight away. Our team is ready to help, and we’ll make sure the process is as quick and smooth as possible. Kind Regards, Yasmine Head of Customer Service

Posted 2 weeks ago

Craft Gin Club is rated 4.8 based on 6,639 reviews