Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,563 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,563 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 20th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazen deffinely rocomend craft gin”

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Posted 5 hours ago

“Great selection of gins with appropriate garnishes and tonics. Helpful friendly staff if you need to contact them.”

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Posted 5 hours ago

“The cans were not my taste, and didn't like the red juice in the bottle”

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Posted 5 hours ago

“Lovely selection in the introductory box I got free though another purchase. Great value.”

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Posted 6 hours ago

“I joined after seeing a social media post promoting a specific bottle of Rum. The November ROTM could only be purchased via CGC, an exclusive. I signed up following the link. The box that I received did not contain that bottle. It was in fact Septembers box. I assumed an error and got in touch. I was advised it was the ‘Welcome Box’. There’s no choice, no mention, nothing in the Ts&Cs, no clue whatsoever that when you are persuaded to subscribe because of an advertised bottle, it’s not available to new subscribers. Feel like I was mis sold. After many emails I was offered to return the bottle, but life’s too short, I ordered direct from the distillery. Communication was shocking, wrong reply pasted to my question or no answer at all. No explanation or apology for the mis selling, misleading ad or disappointment. When cancelling I noticed I wasn’t a new customer, my previous subscription was dormant but I could easily continue, so the system should have found me and I should have been sent the November runoff the month”

Helpful Report

Posted 9 hours ago

Hi, We're sorry to hear about the frustration this has caused you! We would never want anyone to have an experience as negative as this. Whilst we do try and ensure that our members are receiving the best box/rum possible we can't always guarantee that you will receive the one you are looking for as part of your first Rum box and would like to apologise for hassle this has caused. We will endeavour to ensure that our future offers such as this are made clearer in the future. In regards to your customer service experience we are sorry once again that this has happened. Our agents always try and provide top tier service at every opportunity so I can imagine this was extremely disappointing. I will be sure that your experience is passed along to the correct teams so that we can provide a more personalised experience in the future. If there is anything else you would like help with please let us know and we would be more than happy to help you here. Kind regards, Sophie Customer Service Executive

Posted 7 hours ago

“Great products and service. Have been a member for over 2 years now, and it is great getting the box each couple of months!!”

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Posted 10 hours ago

“It a nice suprize openning the box to see what’s inside to try. Great magazine with recipe ideas”

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Posted 11 hours ago

“Parcels not been delivered twice now still haven’t been able to enjoy the box.”

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Posted 11 hours ago

“The gins and snacks I had so far have been fantastic”

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Posted 12 hours ago

“Bought this for our son-in-law and daughter as part of their Christmas present: they are both discerning gin lovers and this seemed the ideal way to let them experience some different brands and flavours. I really like the outer packaging of the boxes, but slightly disappointed with the 'drawers' , which are a bit flimsy. Overall, though it is a great gift which I hope will enthuse, educate and provide enjoyment!”

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Posted 12 hours ago

“great gin great prices great service”

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Posted 12 hours ago

“We have been customers of the Gin Club since just after its inception. Realy enjoyed the Gin and the service.”

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Posted 13 hours ago

“Not sure if I should have received a rum box - but I haven’t, but I only joined fairly recently and received my gin box Could you let me know if i should have received this. Thanks Jill”

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Posted 13 hours ago

Hiya Jill, Our apologies! If you could please message us at members@craftginclub.co.uk we will see what we can do to resolve this for you asap. Kind regards, Chaney Customer Service Executive

Posted 13 hours ago

“Very Good!”

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Posted 14 hours ago

“Excellent service and everything you need as a gin lover or tryer of other spirits like a little rum. Also has groups you can join to learn from other enthusiastic people who love gin and rum. All in all Craft Gin Club is an excellent company. I would recommend to friends and family who love a little tipple for medicinal purposes or just to enjoy a little favourite drink. Their customer service is also poor joy to deal with if you have any problems or issues. They will get everything sorted out with out hesitation or hassle. Couldn't recommend Craft Gin Club enough.”

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Posted 14 hours ago

“The variety of gin and mixers were lovely. They came in a lovely box with some nice little extras”

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Posted 14 hours ago

“Bottle received broken, replacement never received, then sold out. Photos were uploaded to yourselves. Very poorly wrapped. Had full refund, but that's not the point. It was a hard to get hold of Almave Ambar with Lewis Hamilton's signature on. It was a Christmas present for an avid F1 Fan. Messed about by Craft Gin Club and Evri. Very disappointed, will not order anything again.”

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Posted 15 hours ago

Hi Joan, I'm sorry to hear about the frustrating experience you have had and would like to apologise. This is never an experience we would like for you to have. Whilst we do always try and replace items that are damaged in transit some items unfortunately run out of stock before we are able to do so and in these cases we cannot replace your items for you. I would like to apologise that we were unable to replace this for you and will be sure to pass along your feedback and experience so that we can prevent issues such as this from happening again. Kind regards, Sophie Customer Service Executive

Posted 14 hours ago

“I enjoyed the drinks I was sent, made a delicious G&T. Some more gin would have been useful, as I have a couple of mixers left over!”

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Posted 3 weeks ago

“I ordered a bottle of Rum promoted by British Rail Card holders. The Craft Gin Club have taken paynet for the Rum and proceded to take money for unordered items. Avoid at all cost.”

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Posted 4 weeks ago

Hi Simon, We’re really sorry to hear about your experience. We can assure you that we never take any payment unless an order has been placed, so this definitely isn’t the experience we want for our customers. Our team would love to look into this and get everything resolved for you as quickly as possible, so please do reach out to us at members@craftginclub.co.uk with your order details. We’re always happy to help and want to make sure you only ever pay for exactly what you’ve chosen. Kind Regards, Sophie Memberships Executive

Posted 3 weeks ago

“Yes really satisfied with this months gin really look in forward to making a nice drink thankyou”

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Posted 4 weeks ago

Craft Gin Club is rated 4.8 based on 6,563 reviews