Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.76

4.8 Rating 6,514 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,514 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

Write Your review

Tell us how Craft Gin Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK for a taster sample”

Helpful Report

Posted 3 hours ago

“I love my subscription, but am finding I have an excess of gin so have downgraded temporarily to the taster box - as you now do rum boxes it would be great if within your memberships you could switch between spirits when you need to!”

Helpful Report

Posted 2 days ago

Hi Marie, Thank you so much for your lovely review, we’re delighted to hear how much you’re enjoying your membership! We completely understand how the gin can add up, and we’ve got some flexible options to help. You can always do a temporary swap for your next box to a rum box, or if you’d prefer, we can even set up your membership so you alternate between gin one month and rum the next. Just get in touch with our Memberships Team at members@craftginclub.co.uk and they’ll be happy to get this all set up for you. Kind Regards, Yasmine Head of Customer Service

Posted 1 day ago

“The gin is nice but I was a bit confused by the magazie I got with it sorry. It had nothing about the gin I had received in there, didn't tell you how to make the "perfect serve" with the tonics & syrups etc that came with it and just seemed like some random magazine that had been plucked from the archives. Couldn't even find the perfect serve on google so now have a random syrup which I don't know what to do with it because the box came with 2 different tonics, a ginger beer and a can of juice (as well as the syrup). Like I said though, the gin is nice. Just a shame that I don't have the correct information to go with it.”

Helpful Report

Posted 2 days ago

“Good products but not sure if worth the amount of money that the box costs, especially when some items in the box aren't suitable for my dietary restrictions”

Helpful Report

Posted 2 days ago

“I used to enjoy my box of gin and stayed with them for a couple of years. I recently came back to them and had four monthly deliveries. I so wanted to re-enjoy this monthly delivery but alas it has now fallen below my expectations. I have now cancelled and won't be rejoining. The gin is becoming a bit 'samey'. The magazine adds no value and does not tell me how to use the contents of the gin box. The (£7.50!) magazine used to focus just on gin. It now covers other spirits that I am not interested in. I was told that there should be an insert covering the contents of the box. There was no insert and on my complaint they resent the magazine and again there was no insert covering the contents of the box. The 'club' is not a club - it is a marketing organisation continually trying to upsell. The website doesn't even have recipes focussed on the gin of the month. I have mentioned all of the above to the company and have had no positive response. Cancelling was irritating....I couldn't do this online and had to ring someone. This felt like a hurdle. The box is also expensive at around £47. While they advertise that the contents are worth more than £60, I don't really need the crisps and sweets/chocolates and I can get a really good bottle of my own selected gin for under £40. Overal not very good value.”

Helpful Report

Posted 3 days ago

Hi Phil, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience didn’t live up to expectations, especially after having enjoyed your subscription with us in the past. Our club has always been about sharing amazing craft gins with our members and introducing them to brilliant distillers, while hopefully helping people discover new flavours and expand their palate. As the club has grown, we’ve introduced other spirits like rum memberships, and occasionally one off boxes such as tequila, whiskey and vodka. Because of this, our magazine is now designed to celebrate the wider world of drinks. That said, each gin member does receive an insert with recipes tailored specifically to their box and if this was missing, we’re always happy to send it directly via email. We also understand that the full Gin of the Month box isn’t the right fit for everyone, which is why we offer our Simply G&T membership, this includes the gin, perfect serve and extra tonics, without the additional snacks and extras. If you ever choose to rejoin, our team would be more than happy to switch you to this option so the focus is firmly on the gin itself. We really value your honest feedback as it helps us improve, and we’re sorry that cancelling felt more difficult than it should have been we never want this to be the case. Thank you again for being part of the club with us in the past, and we hope we can welcome you back in the future in a way that better suits what you’re looking for. Kind Regards, Yasmine Head of Customer Service

Posted 1 day ago

“I loved the gin and the snacks it my favourite drink gin”

Helpful Report

Posted 3 days ago

“Lovely box!Nice selection of snacks and mixers.Can't wait for my October box!!🍸Cheers!”

Helpful Report

Posted 3 days ago

“Expensive for what is included”

Helpful Report

Posted 3 days ago

“Always great to get the Gin box, lots of lovely treats”

Helpful Report

Posted 3 days ago

“Impresses with my first Rum Box. Thank you”

Helpful Report

Posted 3 days ago

“Rejoined as saw there was a good offer on for me first box … £26! How could I refuse? It arrived and no magazine to describe my gin, of hair to pair it with the cocktail syrup. Just a magazine on how they choose gins etc! Wasn’t the normal one I’d expect! Quite disappointed”

Helpful Report

Posted 3 days ago

Hi Donna, Thanks so much for your feedback, and we’re really sorry for any confusion with your first box back. If your ever missing a recipe, our Memberships Team will happily send it to you. You can always reach them at members@craftginclub.co.uk. For your box, the perfect serve recipe is: 50ml Gin, 25ml Maple Mule Syrup, 100ml Tonic. We hope you enjoy mixing it up, and we’ll make sure you get the full experience going forward. Kind Regards, Yasmine Head of Customer Service

Posted 1 day ago

“Great welcome box. A cracking Rum, helpful recipes with all the mixers etc. Tried it straight away and loved it!”

Helpful Report

Posted 3 days ago

“Fantastic order even down to the smallest detail looking forward to my next order to see what I get”

Helpful Report

Posted 3 days ago

“We can’t wait to receive our monthly gin box and see what treats are inside. Every Saturday after delivery we always start the evening with the cocktail.”

Helpful Report

Posted 3 days ago

“I have been a gold member of craft Gin club for 2 years I really enjoyed receiving the Gin box every 2 months, trying lots of different Gins, mixers, cocktail recipes, snacks and more. Over the two years of membership in invited quite a few points, just over 4300 points in total so just over £40 worth , I recently found out that I am expecting my first child and therefore couldn't afford to continue with my subscription as I won’t be drinking alcohol and no one else I know drinks Gin, I rang to cancel and was advised to use up my loyalty points as they would be lost if I cancelled then, I agreed and said I would call back when I had used my points. However I quickly realised in order for me to use my points I had to get vouchers that are only available to use if I spend a certain amount so to get and use a £20 voucher in needed to spend £100!! I found this extremely disappointing so for me to actually use my £40 worth of “locality points” I have to spend £160 which to be honest I thought was abit mad. Anyway I cancelled my subscription losing all the points I’ve incurred over the past two years I wasn’t prepared to spend another £80 just to use a £20 voucher.”

Helpful Report

Posted 1 week ago

Hi There, Thank you for taking the time to share your feedback, and firstly, congratulations on your exciting news! We completely understand your decision to pause your Craft Gin Club membership at this time and are sorry to hear that your experience with redeeming your loyalty points wasn’t as smooth as we would have hoped. We offer two types of rewards for our members. The first is money off vouchers, which are ideal for larger shop orders as they give you a discount on something you were already planning to purchase. The second is free product rewards, which work well for smaller orders. With these, you can choose a free item, such as one of our bundles, and only need to add a small purchase like a pack of tonics to your basket to redeem it. For members placing a high-value order, we usually recommend the money off option, but for low value spends the product reward can be a great way to use points without needing to spend a large amount. I’m sorry if this wasn’t explained clearly when you spoke to us, and I regret that it meant you weren’t able to use your points in a way that suited you best. Your comments have been shared with our team so that we can make sure the rewards system is explained more clearly in the future. We’d love to welcome you back when the time is right for you, and we’ll make sure you have all the guidance you need to get the best value from your points. In the meantime, we wish you all the very best for this exciting new chapter. Kind Regards, Sophie Memberships Executive

Posted 1 week ago

“..........”

Helpful Report

Posted 1 week ago

“Enjoy the alcohol whether Gin or Rum. Snacks are mostly great or can be passed on to someone else Not happy with courier service Not so happy they take my payment at least 2 weeks before processing my order Queries dealt with easily”

Helpful Report

Posted 2 weeks ago

“I was so disappointed to open my Craft Gin Club box only to find it contained 2x small 50ml bottles of gin and not a 70cl bottle. The snacks were very unusual but nice, something I would not have chosen personally to buy but I really enjoyed them. Great magazine arrived with the box. After planning a great evening tasting the gin it was a great big flop ☹️”

Helpful Report

Posted 2 weeks ago

Hi Julie, Thank you for taking the time to share your feedback. I’m really pleased to hear you enjoyed the snacks and magazine, but I’m sorry to learn that the taster box wasn’t quite what you were expecting. Our free taster box is designed to give new members a little flavour of what it’s like to be part of the Craft Gin Club. It contains two 5cl bottles of gin, perfect for a tasting and is accompanied by some carefully selected snacks and our members’ magazine. This is made clear at the time of signing up, and members only pay for the postage and packing. The aim is to give you a genuine preview of the full membership experience before your first box. We completely understand the excitement of planning a gin tasting evening and how it might have been disappointing if you were expecting a full 70cl bottle. Your next box the Gin of the Month box includes a full size 70cl bottle of craft gin, a variety of artisan mixers, snacks, and a copy of our magazine, so you get the complete experience. We really appreciate your feedback and hope your next box more than you have this one. Kind Regards, Yasmine Head of Customer Service

Posted 2 weeks ago

“Amazing gins ar an amazig price ! Always well packed with lots of extra suprises !”

Helpful Report

Posted 2 weeks ago

“love coming home to the box and the excitement that my partner and I have in checking out the fantasic treats every month. we try atleast 1 of the recipes every month.”

Craft Gin Club 5 star review on 1st August 2025

Helpful Report

Posted 2 weeks ago

Craft Gin Club is rated 4.8 based on 6,514 reviews