Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.77

4.8 Rating 6,460 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 19th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received our introductory gin pack @ £29.00 and happy enough with the package. Unfortunately, other than the gin, the rest of the “hamper” isn’t something we’d usually bother with, so regardless of the claimed saving buying everything separately, alas we wouldn’t so we’ve immediately cancelled. Certainly wouldn’t subscribe to £40 for basically a bottle of gin and a load of pointless (to us), extras.”

Helpful Report

Posted 7 years ago

Hello! We're sorry to hear that you weren't keen on the extras in your box! Thank you very much for your feedback, it's much appreciated. -Trine

Posted 6 years ago

“My 1st box was delivered to the wrong address, after recieving from a neighbour who had had it dropped there felt obliged to share as a thank you. Went from no 4 to number 40 thankfully he was honest and came to deliver me it.Was wanting to join a friend thought there was a bonus for both of us cannot seem to find it anymore?”

Helpful Report

Posted 7 years ago

Hello Vicki, Thank you so much for leaving feedback, it's much appreciated! I can see that you were in contact with us regarding this issue back in February, happy to see that it all got sorted. If you do have any further concerns, please feel free to contact me on: members@craftginclub.co.uk That's correct! If you refer a friend to the club, you can both get £15 off! You can read more about our referral scheme here: https://www.craftginclub.co.uk/ginpals/ -Trine

Posted 7 years ago

“I love the club but my delivery due today is seemingly lost!Royal Mail tracking says it’s delivered but not here.They even gave a specific time ‘when they delivered’.Disappointing and worrying as to where my package is.Royal Mail cannot be contacted at all.”

Helpful Report

Posted 7 years ago

Hi Jennifer, I’m so sorry that your gin box did not arrive with you as expected this month. Unfortunately the extreme snowy weather conditions this month really turned things upside down at the Royal Mail and there were a few mishaps – however your box absolutely should not have been marked as delivered when it hadn’t been, and we understand that this is very frustrating. I can see that we were able to get back to your email on the Friday that the box was wrongly marked as delivered, and after our correspondence on Saturday we had a box sent out Monday morning which you happily received on the Tuesday. We're very happy to hear that this issue was resolved quickly, and we welcome any feedback you may have – please let us know at members@craftginclub.co.uk -Eloise

Posted 7 years ago

“Gin is lovely and its nice to taste Gin's from around the world too. However, each time I provide feedback regarding the gin box I tell you I can't sample the treats to offer in the majority of cases as I can't have gluten or dairy. I am sure I am not the only one in your club who has this problem, yet in only three of the boxes have I been able to enjoy the treats that go with the gin, you still add milk chocolate & biscuits. Now, whilst I know you can't cater for a few people who have intolerances to various foods, it would be nice if more than once in a blue moon you would consider those few and select some nice treats that we can enjoy with out gin.”

Helpful Report

Posted 7 years ago

Hi Tania, Thanks for taking the time to leave us your review. It’s great to hear that you are enjoying your gins. I’m really sorry that you are finding you can’t enjoy all of the snacks sent in your boxes. Unfortunately, we aren’t currently able to tailor our boxes to those with allergies and intolerances. However, we are aware that this affects some of our members, so as we grow we are actively looking for ways we can change that. We listen to all member feedback received through our monthly surveys and through email - we truly want each member to have the best experience possible! One of our aims as a company is to not only source great gins, but to find great products that complement each box's theme and/or complement the gin itself. Not all of these products always adhere to certain dietary restrictions, but we are hopeful that as the market for dairy-free and gluten-free products continues to expand we will be able to include more of these treats in our boxes so that members who do have intolerances can enjoy each box to the fullest. - Veronica

Posted 7 years ago

Craft Gin Club is rated 4.8 based on 6,460 reviews