Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,614 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 23rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payment taken on 24 July. Received an email this am asking if enjoying the box. Answer is no as not yet delivered or at this moment even out for delivery and it is 1 August.”

Helpful Report

Posted 6 months ago

Hi Chris, We’re so sorry that you received the survey before your box arrived. The August box delivery window is between the 1st and 5th of the month, so it should be with you very soon. If it hasn’t arrived yet, please get in touch with us at members@craftginclub.co.uk so we can look into it right away and make sure you receive it without delay. Thank you for your patience, and we hope you enjoy your gin once it arrives! Kind Regards, Yasmine Head of Customer Service

Posted 6 months ago

“love it, but my gin cupboard is full, so I have to reduce my regular boxes. Thank you.”

Helpful Report

Posted 6 months ago

Hi Sue, that's no problem! We've all had the experience of having too much gin in our storage, we're just glad to hear that you've been enjoying being a member and hopefully you'll have more time to get through your stock of gin now. Kind regards, Chaney Customer Service Team Member

Posted 4 months ago

“Only one bottle of gin, advert said two”

Helpful Report

Posted 6 months ago

Hi There, Oh no, it sounds like there’s been a packing mistake, and we’re really sorry about that! That’s definitely not what we intended, especially if the offer said two bottles. We’d love to get this sorted for you right away. Could you please get in touch with us at members@craftginclub.co.uk so we can check your order details and arrange for the missing bottle to be sent? Thanks for letting us know, and we’ll make sure you get the gin you were promised! Kind Regards, Sophie Memberships Executive

Posted 6 months ago

“Gin club good but I do not receive any rum. Just received an email asking me to rate it and obviously I can’t. Love the gins though. Just rejoined and not received my new box yet. Not expecting it for another couple of days.”

Helpful Report

Posted 6 months ago

Hi Margaret, we're sorry for the delay in your Rum box. Hopefully, it's arrived by now and you've enjoyed it just as much as you do our Gin club! If not, please let us know and we would be more than happy to help you. Kind regards, Chaney Customer Service Team Member

Posted 4 months ago

“I first saw the Craft Gin Club on Dragons Den and thought 'wow' I'd like to join that. I finally got round to it during covid and I absolutely liked it. I had to save opening my box until my weekly zoom call with my family. Even though it was all for me, as I live in Somerset and some were in Scotland, they lived the ritual of seeing what was in the box. Sadly I can now only afford to have bi-monthly and I love the fact that I can swop the Gin box for Rum or Tequila. I absolutely love being a member of the Craft Gin Club!! 💕”

Helpful Report

Posted 6 months ago

Hi Jacqueline. That's wonderful! We're glad we were able to provide some more excitement to your family meeting, and hopefully provide you with some wonderful drinks to try alongside this! Hopefully, you're all able to enjoy opening your next box just as much as you have your previous ones. Kind regards, Chaney Customer Service Team Member

Posted 4 months ago

“Poor because I'm yet to receive my July box, I emailed earlier this week and while you may read every review you don't appear to read every email.”

Helpful Report

Posted 6 months ago

Hi Harry, Thanks for your review. We’re really sorry to hear you feel this way, but we’ve looked into this and wanted to clarify a few things. We received your email on Monday and responded the very next day, confirming that a replacement box was being arranged. You should have also received tracking details shortly after, and we can see your box is due for delivery today. We respond to every message we receive, and all customers receive an automatic confirmation email when they get in touch, this includes an estimated timeframe so you know when to expect a reply. If there’s anything else we can help with, please do get back in touch, we’re always happy to help. Kind Regards, Yasmine Head of Customer Service

Posted 6 months ago

“I did not receive the snacks or syrup. Very disappointed.”

Helpful Report

Posted 7 months ago

Hi Sarah, We’re so sorry to hear that part of your box was missing, that’s definitely not the experience we want for our members. Every box should arrive complete, and we completely understand how disappointing it must be to open yours and find something missing. Please do get in touch with us at members@craftginclub.co.uk and our team will be more than happy to help make this right for you as quickly as possible. Kind regards, Yasmine Head of Customer Service

Posted 6 months ago

“I've been a member of Craft Gin Club since not long after it started and I've never once wanted to cancel. Each month there's a new gin to try, not just from the UK but from around the world. There have been some fantastic gins over the years, ones I wouldn't have been able to try if I hadn't belonged to the Gin Club. I have a lot of favourites and there's always the opportunity to order them again, quite often at a reduced price, in their 'special sales'. The monthly subscription is worth every penny and I certainly won't be stopping my subscription anytime soon! Craft Gin Club is the best thing ever, if you love gin.”

Helpful Report

Posted 7 months ago

Hi Lesley. Thank you so much for supporting us for so long! It's so amazing to hear that we've been able to keep surprising you with fun and new gin flavours all this time and I hope that we're able to continue this streak far into the future. Kind regards, Chaney Customer Service Team Member

Posted 4 months ago

“Signed up for special offer of May box free with June’s. Received one box but not the other. Particularly wanted to try the Secret Garden Scottish gin. Informed that it’s now out of stock, but I could have August box free instead. When I asked what the August gin was, I was told that it couldn’t be divulged🥴🤦‍♀️🙄! Still waiting for July box. Complete shambles imo🤷‍♀️!”

Helpful Report

Posted 7 months ago

Hi Sue, Thank you for your feedback, and I’m really sorry to hear about your experience. I completely understand how disappointing it must have been, especially as you were looking forward to trying the Secret Garden Scottish gin. I can confirm that the free box as part of your offer was sent and, according to the tracking, was successfully delivered. As soon as we heard from you that it hadn’t been received, we were keen to get a replacement arranged as quickly as possible. We always do our best to keep extra stock of past boxes for situations like this, but in this case, you’re absolutely right, the April box had unfortunately sold out, which is why we offered the July box instead. Your replacement order was placed on Tuesday, and while I’m sorry if this wasn’t made clear in our email, delivery is within 3–5 working days. You should have received your tracking details by now, but if not, please don’t hesitate to get back in touch and we’ll be happy to check on this for you. Thanks again for your patience, we really do appreciate it, and we hope you enjoy your July box once it arrives. Kind Regards, Yasmine Head of Customer Service

Posted 7 months ago

“I was pleasantly amazed on opening my recent sample from Craft Gin Club , Its contents were far in excess of what I had expected , and all very very tasty , in fact so moorish you can expect my next order soon . THANK YOU and sending kind regards”

Helpful Report

Posted 7 months ago

Hi Mrgo, that's fantastic! We're so happy we were able to knock your socks off with your first box, hopefully you'll enjoy your next one just as much. Kind regards, Chaney Customer Service Team Member

Posted 4 months ago

“Pleased with drinks supplied but snacks were burst open upon delivery.”

Helpful Report

Posted 7 months ago

Hi Jane, We're so pleased to hear you've enjoyed the selection you've received! Please do feel free to drop us an email at members@craftginclub.co.uk and we can arrange replacements for any damaged items to make sure you get all your treats! Kind Regards, Sophie Memberships Executive

Posted 7 months ago

“Everything arrived very well, however this month's box contains grapefruit, and unfortunately I can't consume it because of interference with current medication I'm on, obviously still 5 stars as this wasn't an issue on their side”

Helpful Report

Posted 7 months ago

Hi, we're sorry to hear this! Whilst we do like to include fun flavours such as grapefruit in our monthly boxes we understand that can sometimes exclude people from enjoying our boxes. If you would like to keep an eye on the following page, we post our allergens for our boxes a month in advance so that you can better decide if you are unable to enjoy the full contents of our box before you are charged for it. https://craftginclub.gorgias.help/en-US/articles/dietary-guidance-255139 If there is ever anything else you need help with please don't hesitate to get in touch with us and we would be more than happy to help you here. Kind regards, Chaney Customer Service Team Member

Posted 4 months ago

“Excellent value, excellent customer service.”

Helpful Report

Posted 7 months ago

Hi Fiona, we're glad to hear that not only have our boxes been exceeding your expectations but our customer service has too. Here's to hoping your next box continues this trend! Kind regards, Chaney Customer Service Team Member

Posted 4 months ago

“The Craft Gin Club boxes are generally good value for money. However, I have one major complaint - the availability of the syrup mixers included in the boxes. I tried to purchase some bottles of the syrup mixers for a recent box and was informed that they are not available - except if you buy them complete with a bottle of the gin of the month and other mixers ! Given the small size of the bottles, it would be very useful if the Club produced additional stocks of the syrups to enable to the members to enjoy further cocktails when the original bottle has been used.”

Helpful Report

Posted 7 months ago

Hi Trevor, we're glad to hear that you've been enjoying our boxes and syrups so much that you've wanted to come back for more. We've recently added our syrups (alongside the appropriate mixers) to our shop, so if any future syrup catches your eye you can head over and pick some up! Kind regards, Chaney Customer Service Team Member

Posted 4 months ago

“This club seems to have drastically moved away from what it was originally, and as a result quality has gone down as prices have crept up. The reward points you get are very difficult to spend and the system in place to use them is very inferior compared to how it was when I joined 5 years plus ago. Find I skip more and more boxes as content becoming very samey, however just bought a spritz box which looked interesting and a bit different!”

Helpful Report

Posted 7 months ago

“Love all the extras in box”

Helpful Report

Posted 7 months ago

Hi Aileen. Thanks so much for the positive feedback. Whilst the Gin is usually the star of the show it's always fantastic to hear that you're enjoying all the snacks and mixers just as much. Hopefully, we can keep surprising you with our extras! Kind regards, Chaney Customer Service Team Member

Posted 4 months ago

“My box has been missing in action since the 4th of July unfortunately and replacement not arrived yet”

Helpful Report

Posted 7 months ago

Hi Lesley, Thank you for your feedback and we're really sorry to hear about the delay with your July box. We completely understand how frustrating that can be. As soon as you got in touch with us yesterday, we arranged for a replacement to be sent out the same day. The tracking has now updated, and you should receive an email with the tracking details shortly. If you haven’t received it or have any trouble locating it, please feel free to contact us directly at members@craftginclub.co.uk we’ll be happy to send the tracking info over to you. Thanks again for your patience, and we hope your box reaches you very soon! Kind Regards, Yasmine Head of Customer Service

Posted 7 months ago

“I absolutely love the craft gin club, can't fault them one bit.i have had issues with distribution on the odd order but the lovely customer service team get back to your email within 24 hrs and will sort any issue you have. Never had a bad experience and it is a parcel I look forward to very much every month. Keep doing what your doing!”

Helpful Report

Posted 7 months ago

Hi Keiran, we're glad to hear that despite a few delivery hiccups we've been able to knock your socks off with our monthly boxes. If you ever have any more delivery issues please contact us at members@craftginclub.co.uk and we will see what has gone wrong as well as what we can do to help you to prevent issues such as these from happening again. Kind regards, Chaney Customer Service Team Member

Posted 4 months ago

“Customer service is wack”

Helpful Report

Posted 7 months ago

Hi Christabel, Thank you for your feedback. We're sorry to hear that you were disappointed with your recent experience. We always aim to provide the highest level of service, and we’d like to clarify a few points to reassure you. We received your first message earlier today and immediately sent our auto-response confirming we'd get back to you within 48 hours. Since then, we received two follow-up emails, and we're pleased to say our team responded well within our promised timeframe, we responded this afternoon. Your cancellation request was actioned straight away upon receipt. If you haven't received this, please do check your junk and spam! We’re always working to improve and really value all feedback. If there’s anything specific about your experience you’d like to share so we can better understand how we can do better, please don’t hesitate to get in touch. Kind Regards, Yasmine Head of Customer Service

Posted 7 months ago

“It's ok as I have been unwell with mobility issues and had surgery on my leg so I have missed out on quite a few discounts. I asked for goodwill gesture but was told no”

Helpful Report

Posted 7 months ago

Craft Gin Club is rated 4.8 based on 6,614 reviews