Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,639 Reviews

94 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love all the extras in box”

Helpful Report

Posted 8 months ago

Hi Aileen. Thanks so much for the positive feedback. Whilst the Gin is usually the star of the show it's always fantastic to hear that you're enjoying all the snacks and mixers just as much. Hopefully, we can keep surprising you with our extras! Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

“My box has been missing in action since the 4th of July unfortunately and replacement not arrived yet”

Helpful Report

Posted 9 months ago

Hi Lesley, Thank you for your feedback and we're really sorry to hear about the delay with your July box. We completely understand how frustrating that can be. As soon as you got in touch with us yesterday, we arranged for a replacement to be sent out the same day. The tracking has now updated, and you should receive an email with the tracking details shortly. If you haven’t received it or have any trouble locating it, please feel free to contact us directly at members@craftginclub.co.uk we’ll be happy to send the tracking info over to you. Thanks again for your patience, and we hope your box reaches you very soon! Kind Regards, Yasmine Head of Customer Service

Posted 9 months ago

“I absolutely love the craft gin club, can't fault them one bit.i have had issues with distribution on the odd order but the lovely customer service team get back to your email within 24 hrs and will sort any issue you have. Never had a bad experience and it is a parcel I look forward to very much every month. Keep doing what your doing!”

Helpful Report

Posted 9 months ago

Hi Keiran, we're glad to hear that despite a few delivery hiccups we've been able to knock your socks off with our monthly boxes. If you ever have any more delivery issues please contact us at members@craftginclub.co.uk and we will see what has gone wrong as well as what we can do to help you to prevent issues such as these from happening again. Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

“Customer service is wack”

Helpful Report

Posted 9 months ago

Hi Christabel, Thank you for your feedback. We're sorry to hear that you were disappointed with your recent experience. We always aim to provide the highest level of service, and we’d like to clarify a few points to reassure you. We received your first message earlier today and immediately sent our auto-response confirming we'd get back to you within 48 hours. Since then, we received two follow-up emails, and we're pleased to say our team responded well within our promised timeframe, we responded this afternoon. Your cancellation request was actioned straight away upon receipt. If you haven't received this, please do check your junk and spam! We’re always working to improve and really value all feedback. If there’s anything specific about your experience you’d like to share so we can better understand how we can do better, please don’t hesitate to get in touch. Kind Regards, Yasmine Head of Customer Service

Posted 9 months ago

“It's ok as I have been unwell with mobility issues and had surgery on my leg so I have missed out on quite a few discounts. I asked for goodwill gesture but was told no”

Helpful Report

Posted 9 months ago

“Enjoy the quality magazine but the increasing cost is making consider canceling the subscription. The packaging is great and secure which prevents breakages. I am not sure if this suvery is about my missing parcel or normal gin delivery!!!”

Helpful Report

Posted 9 months ago

Hiya Avril, thank you so much for the feedback! Whilst we have been trying to mitigate the rising costs of our boxes, unfortunately we haven't been able to do that permanently and as such have had to increase the price of our boxes. We are sorry for any frustration this has caused, but we are glad that you are still enjoying your boxes and providing specific praise to our magazine. Our magazine team puts a lot of hard work into that so it is good to hear that it is appreciated! Regarding your second query, if you every have any questions regarding your subscription just message us at members@craftginclub.co.uk and hopefully we can provide the answers you need! Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

“Not impressed with this months box. Calorie laden tonic which didn't let the gin shine. Very poor selection of treats. Not sure if stay if I didn't have gin bonds.”

Helpful Report

Posted 9 months ago

Hi Sharon, we're sorry to hear about your disappointment regarding this months Gin box. Whilst we do try and provide a variety of different treats and drinks that we believe will be new and exciting we understand that we don't always hit the mark! We'll be sure to take this feedback on board, hopefully we can prevent any disappointment like this from happening again in the future. Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

“Always a treat to get my box. I live the variety in it especially the different and delicious gins.”

Helpful Report

Posted 9 months ago

Hiya Wendy. We're glad to hear that we're able to introduce you to new drinks, Gins and snacks! Hopefully, you're excited for your next box and all the new extras you're going to get to try in it. Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

“I'll be happy to amend my review if my rum of the month ever arrives. Evri have failed to deliver and I'm now awaiting a replacement. Last month's took more than a week to arrive too. Really doesn't matter how good your subscription boxes are, if they don't arrive then customer retention will be almost impossible.”

Helpful Report

Posted 9 months ago

Hi Martin, Thanks for your feedback, we completely understand your frustration when something you’re looking forward to doesn’t arrive as expected. I've had a little look and can see you got in touch with us on Wednesday and we responded the same day. A replacement box was arranged the following day, and you should receive tracking details very soon (if you haven’t already). If for any reason you don’t see them, please do get back in touch and we’ll be happy to send them over directly. While the delivery issue was unfortunately due to our third-party courier, as soon as we were made aware, we acted quickly to resolve it. We’re always working to improve our service, and that includes holding our partners to high standards too. We really appreciate your patience, and we hope your rum of the month reaches you very soon, we’re confident it’ll be worth the wait! If there’s anything else we can do, just let us know. Kind Regards, Yasmine Head of Customer Service

Posted 9 months ago

“I was expecting a bottle of gin not a miniature. I should have read the offer properly, but flI feel it was misleading.”

Helpful Report

Posted 9 months ago

Hi There, Thank you for your feedback, we’re sorry to hear the taster box didn’t meet your expectations. Just to clarify, the taster box you signed up for is a special introductory offer featuring 2 x 5cl miniature gins, with just £8.99 to cover postage and packaging. We include clear descriptions and imagery of exactly what’s included on the taster box landing page, as transparency is really important to us. Our full subscription boxes, which are £47, are a completely different experience and include a full-size bottle, mixers, snacks, and more. The taster box is simply a way to try out a little taste of what we offer and get you excited for your next box. That said, we really appreciate your honesty, and we’ll continue doing our best to make all messaging as clear as possible. If there’s anything else we can help with, just let us know. Kind Regards, Yasmine Head of Customer Service

Posted 9 months ago

“Been with CGC for more than 5 years and it’s been great. Love the excitement of receiving my box and a different bottle of gin and snacks each time. Unfortunately due to rising costs in living I have reduced to bi monthly as it’s getting a little bit ‘samey’ and the price has gone up as well as lots of other monthly costs so can’t afford it as easily. I have more than 12K in rewards but to be honest it’s rubbish now as you can’t use towards your boxes and have to spend a lot to use so would rather now have the box each month for less and keep your points. Loyalty to long term customers not really recognised now. I am in the process of changing to rum box to mix it up a bit rather than cancel. It was a great delight during Covid as a monthly treat for which I was very grateful”

Helpful Report

Posted 9 months ago

“I tried the Rum Club for the first time and as with the Gin Club it’s excellent. So exciting opening the box to find out what’s inside. Everything is great quality”

Helpful Report

Posted 9 months ago

Hi Lynn, we're so glad to hear that you enjoyed the Rum Club! Whilst it hasn't been ongoing as long as the Gin Club, we're happy to hear that we've been able to provide an experience that matches the quality. Touch wood our next box is just as exciting to open! Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

“Excellent service”

Helpful Report

Posted 9 months ago

Hi Lorraine. Amazing! We're glad to hear that our service has been exceptional, we'll be sure to let the appropriate teams know so that we can maintain this level of service and continue making sure that we are always putting our members first. Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

“Easy it find what I was looking for. Am looking forward to enjoying my free simple box”

Helpful Report

Posted 9 months ago

Hi Emma. We're happy to hear that it was easy to navigate our storefront! Fingers crossed you enjoy your taster box once you get the chance to open it. Kind regards Chaney Customer Service Team Member

Posted 6 months ago

“My 'box of delights' arrived last weekend. We unpacked the box with 'Oooohs! and Ahhhhs' for every item. In the evening we had a Cosmopolitan cocktail and curry crisps, and followed that wiith the very tasty 'Gin of the Month'. I really look forward to the box landing, carefully, on my doorstep. Wish I could afford it every month instead of every two months.”

Helpful Report

Posted 9 months ago

Hi Ros, we're happy to hear that you had such a wonderful time opening your box! We're always hoping to inspire those feelings of excitement when opening the box so we're glad to hear that this month was a success. Fingers crossed we can keep surprising and delighting you! Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

“The gins and tonics are amazing and the office staff (who have to deal with daft people like me!) are truly wonderful!!”

Helpful Report

Posted 9 months ago

Hi Ali. We're glad to hear that you've been enjoying the gins and tonics, hopefully you enjoy your next box just as much as you have your most recent ones! And trust me, our office staff can be just as daft as anyone else talking from experience. Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

“You sign people up before there trail box has arrived and it feels very rushed and pushy.You send this survey and I cannot answer the questions because I only ordered it a couple of hours ago”

Helpful Report

Posted 9 months ago

Hi Bill, Thanks for your feedback, and welcome to the club! We’re sorry to hear things felt a bit rushed. Just to clarify, Craft Gin Club is a subscription service, so to receive a box from us, members do need to join the club. We don’t offer one-off purchases, but rest assured, you’re always in control. You can skip a box or cancel your membership at any time, with no hassle. For transparency, we charge all members on the 23rd of each month for their upcoming box, so if you ever want to make changes, just make sure to do so before then. We really appreciate you taking the time to share your thoughts, even early on, and we hope you enjoy your first box once it arrives! If you need any help, our wonderful Memberships Team is always here to support you. Kind Regards, Yasmine Head of Customer Service

Posted 9 months ago

“This review request said: "When you get a free moment, we would love it if you could let us know how we are doing! Simply click below to leave us a brief review of your recent Rum Box". I never received a Rum Box. There is obviously something wrong with your review requests! I did receive a Gin Box and have already received a request to write a review on Trust Pilot. However, that Gin Box arrived without the info/recipe sheet about the gin and cocktail of the month. Altogether, not very clever this month!”

Helpful Report

Posted 9 months ago

Hi Yvonne, Thanks so much for your feedback, and we're really sorry for the mix-up! It looks like the subject line of our review email mentioned a Rum Box in error, definitely not what we intended, and we completely understand the confusion. Thanks for flagging it! We also want to make sure you get the full Craft Gin Club experience, so we’d love to help with the missing info/recipe card from your Gin Box. Just pop us a message at members@craftginclub.co.uk and our Memberships Team will get that sorted for you right away. Thanks again for your support and for giving us the chance to put things right. Kind Regards, Sophie Memberships Executive

Posted 9 months ago

“Great as a gift or just a treat for yourself !! I love waiting for mine to come every few weeks. Lovely snacks and a superb gin with fab mixers. The magazine is filled with of information and interesting to read.”

Helpful Report

Posted 9 months ago

Hi Denise. Amazing! We're happy to hear that both you and whoever you've been gifting the boxes to have been enjoying them so much. Let's hope we can keep up this winning streak with your next boxes and keep providing you with a fun and exciting experience every month. Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

“I always love receiving my gin of the month box, the gin, mixers and snacks are always excellent and a great way to try new things.”

Helpful Report

Posted 9 months ago

Hi, thank you so much for the wonderful feedback! We're always grateful to hear that we've been hitting the mark with our boxes and hope you are enjoying getting a chance to try all the new Gins, snacks and drinks that we have been sending in our boxes. Kind regards, Chaney Customer Service Team Member

Posted 6 months ago

Craft Gin Club is rated 4.8 based on 6,639 reviews