Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,598 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well for some reason I only got December's leftovers and not January's which had been advertised in an email to me. So I cannot comment, a great pity. Things seem to be creaking somewhat ar the Craft Gin Club.”

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Posted 1 month ago

“Box created eloboratly. Everything has been thought to have full experience. Prices are better than market. Loved it”

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Posted 1 month ago

“Member for years. Great way of keeping stocked with good alcohol”

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Posted 1 month ago

“They are trying to take more money despite me cancelling, and ignoring my messages to get them to stop.”

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Posted 1 month ago

Hi Wayne, We’re very sorry to hear about your experience. We’ve checked our records and can’t see any emails from you regarding cancellation, so please be assured we are not ignoring your messages. We can also see that you've already logged on and cancelled your membership before any payment. Once a membership is formally cancelled, no further payments are taken. If you need confirmation that your account is fully cancelled, please contact our Memberships Team at members@craftginclub.co.uk and we’ll ensure everything is resolved promptly. Kind regards, Yasmine Head of Customer Service

Posted 1 month ago

“I had not ordered your membership!you are cheating me 47GBP.if you don’t cancel my order, I will call the police.”

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Posted 1 month ago

Hi Chung, We're sorry to hear that you missed the deadline for the upcoming box and had any issues getting in touch with us. We always charge members on the same day each month so members know when they are being charged and there are no surprises, we're sorry to hear about any confusion regarding your reoccurring payment. As always, we'd never want you to be stuck with a box you don't want so please do drop us an email at members@craftginclub.co.uk and we'll talk you through our simple returns process. Kind Regards, Sophie Memberships Executive

Posted 1 month ago

“Very interesting flavours and ideas”

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Posted 1 month ago

“Was disappointed with the contents of the Gin Club box. Thought it was going to be quite special being my first order. Popcorn, couple bottles of 50ml of gin, tiny bottle of Angustura Bitters, small bottle of Mulled wine, one glass... strange contents. Just disappointed that even for £6.99 it was a 'nothing suprise'!”

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Posted 1 month ago

Hi Diane, Thank you for taking the time to share your feedback, and I’m sorry to hear that the Free Taster Box didn’t meet your expectations, especially as a first experience with us. To clarify, the Taster Box is completely free, with the £6.99 covering postage and packaging only. Even so, we always ensure the contents meet or exceed the promised value, and we aim to be as clear as possible about what the box includes so members know what to expect. The Taster Box is designed as an introduction to Craft Gin Club, giving a variety of samples, treats, and two 5cl gins rather than a full-sized bottle, so members can explore before deciding whether the club is right for them. We’re sorry this didn’t feel special to you, but we do appreciate you giving us a try and sharing your thoughts, feedback like this helps us continue to improve. Kind Regards, Sophie Memberships Executive

Posted 1 month ago

“The gins offered in the club are varied and arrive really well packaged. I do find the cost quite high and would appreciate the ability to have a monthly or bi-monthly box offered that just provides the gin, with nothing else. At the moment the choices are either a box with the gin and just tonics, or a box with the gin, nibbles and tonics, both cost £47. I would rather forgo the extras and just have the gin at a lower cost. My other comment would be that yes you can change your subscription at any time between monthly and bi- monthly, but the option to just skip your next delivery would be good. Other than these quibbles the gins offered are of good quality from independant craft gincompanies, which is great.”

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Posted 2 months ago

“Gin boxes are always amazing. I have it with a friends who is gluten free and we are always surprised by how much is gluten free in the main gin box and the booster box. Thank you”

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Posted 2 months ago

“Wonderful!”

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Posted 2 months ago

“Brilliant club! Gins, mixers and treats you won’t get anywhere else.”

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Posted 2 months ago

“I received the sampler box. What an insult. It wasn’t worth the money or packaging. Let alone trying to figure out how to cancel the subscription on your website. It’s the most complicated process I’ve ever been through online. I still haven’t managed to cancel it, only postpone it!”

Helpful Report

Posted 2 months ago

Hi Phil, Thank you for your feedback, and I’m sorry to hear that your experience with the Free Taster Box and the cancellation process has been frustrating. To clarify, the Taster Box is completely free, members only pay a small postage and packaging fee. Even though the box is free, we make every effort to ensure it meets the promised value, and we’d be happy to provide a full breakdown of the items and their individual values if that would be helpful. Regarding cancellation, our subscription is designed to be fully manageable online, and it’s possible to cancel, postpone, or update your membership via your account. If you’re having any difficulty, our Memberships team at members@craftginclub.co.uk can guide you through the process quickly and make sure your preferences are applied. We really appreciate your feedback and will continue to look at ways to make the experience as smooth and clear as possible for our members. Kind regards, Sophie Memberships Executive

Posted 2 months ago

“Nice little box with some tasty Gins..”

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Posted 2 months ago

“Always listen to what I’m saying. Sort out difficulties as prompt as possible”

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Posted 2 months ago

“A beautiful Christmas rum”

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Posted 2 months ago

“Glad I didn’t pay for it”

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Posted 2 months ago

“They make cancelling extremely difficult. Don’t bother unless you want to pay £47 for a bottle of gin”

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Posted 2 months ago

“Having accepted the free trial, on receipt I decided to cancel my subscription. However, now I find that my first month's subscription has nevertheless been taken from my Bank Account. This is very poor.”

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Posted 2 months ago

Hi There, We’re very sorry to hear that you feel this way. Please be assured that we cannot take any payment without consent. Every new member must actively agree to our membership terms before an account is created or any payment is taken. We never take money without permission, and our process is designed to be fully transparent. If you ever receive a box you don’t want, you’re always able to return it, and our team is happy to guide you through our simple returns process. If you’d like us to review your account or clarify anything further, please get in touch at members@craftginclub.co.uk, we’re more than happy to help. Kind Regards, Sophie Memberships Executive

Posted 2 months ago

“Amazen deffinely rocomend craft gin”

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Posted 3 months ago

“Great selection of gins with appropriate garnishes and tonics. Helpful friendly staff if you need to contact them.”

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Posted 3 months ago

Craft Gin Club is rated 4.8 based on 6,598 reviews