Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,583 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,583 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

Write Your review

Tell us how Craft Gin Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great welcome box. A cracking Rum, helpful recipes with all the mixers etc. Tried it straight away and loved it!”

Helpful Report

Posted 4 months ago

Hi Al. It's always good to hear that we put our best foot forward when introducing you to us, hopefully you're just as excited for any future boxes that we may send you! Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“Fantastic order even down to the smallest detail looking forward to my next order to see what I get”

Helpful Report

Posted 4 months ago

Hi Jon, thank you so much for the kind response! We're always glad when members such as yourselves are able to appreciate the time and effort we put into our boxes, and we hope that you're excited for your next box just as much. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“We can’t wait to receive our monthly gin box and see what treats are inside. Every Saturday after delivery we always start the evening with the cocktail.”

Helpful Report

Posted 4 months ago

Hi Andrew. We're glad to hear that we've been able to contribute to this fun new tradition you've started! We hope that you're excited to pop open your next Gin box and have another cocktail evening. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“I have been a gold member of craft Gin club for 2 years I really enjoyed receiving the Gin box every 2 months, trying lots of different Gins, mixers, cocktail recipes, snacks and more. Over the two years of membership in invited quite a few points, just over 4300 points in total so just over £40 worth , I recently found out that I am expecting my first child and therefore couldn't afford to continue with my subscription as I won’t be drinking alcohol and no one else I know drinks Gin, I rang to cancel and was advised to use up my loyalty points as they would be lost if I cancelled then, I agreed and said I would call back when I had used my points. However I quickly realised in order for me to use my points I had to get vouchers that are only available to use if I spend a certain amount so to get and use a £20 voucher in needed to spend £100!! I found this extremely disappointing so for me to actually use my £40 worth of “locality points” I have to spend £160 which to be honest I thought was abit mad. Anyway I cancelled my subscription losing all the points I’ve incurred over the past two years I wasn’t prepared to spend another £80 just to use a £20 voucher.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for taking the time to share your feedback, and firstly, congratulations on your exciting news! We completely understand your decision to pause your Craft Gin Club membership at this time and are sorry to hear that your experience with redeeming your loyalty points wasn’t as smooth as we would have hoped. We offer two types of rewards for our members. The first is money off vouchers, which are ideal for larger shop orders as they give you a discount on something you were already planning to purchase. The second is free product rewards, which work well for smaller orders. With these, you can choose a free item, such as one of our bundles, and only need to add a small purchase like a pack of tonics to your basket to redeem it. For members placing a high-value order, we usually recommend the money off option, but for low value spends the product reward can be a great way to use points without needing to spend a large amount. I’m sorry if this wasn’t explained clearly when you spoke to us, and I regret that it meant you weren’t able to use your points in a way that suited you best. Your comments have been shared with our team so that we can make sure the rewards system is explained more clearly in the future. We’d love to welcome you back when the time is right for you, and we’ll make sure you have all the guidance you need to get the best value from your points. In the meantime, we wish you all the very best for this exciting new chapter. Kind Regards, Sophie Memberships Executive

Posted 4 months ago

“..........”

Helpful Report

Posted 4 months ago

“Enjoy the alcohol whether Gin or Rum. Snacks are mostly great or can be passed on to someone else Not happy with courier service Not so happy they take my payment at least 2 weeks before processing my order Queries dealt with easily”

Helpful Report

Posted 5 months ago

Hi Tina, we're sorry to hear about your disappointment regarding the delay between payment and delivery as well as the quality of our delivery service. Whilst we have moved to an alternative courier in the form of Evri to try and provide a better service we understand that there can continue to be issues with them, and if you could email us at members@craftginclub.co.uk we would be more than happy to see what we can do to help you here. Regarding the gap between payment and delivery, unfortunately at this stage this is something we are not able to change due to sending out all our boxes manually. This means that whilst it takes a bit longer to send them out the operation is overall a bit smoother. However, we would be more than happy to pass along your feedback surrounding this to our warehouse team, hopefully we can speed this process up in the future! Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“I was so disappointed to open my Craft Gin Club box only to find it contained 2x small 50ml bottles of gin and not a 70cl bottle. The snacks were very unusual but nice, something I would not have chosen personally to buy but I really enjoyed them. Great magazine arrived with the box. After planning a great evening tasting the gin it was a great big flop ☹️”

Helpful Report

Posted 5 months ago

Hi Julie, Thank you for taking the time to share your feedback. I’m really pleased to hear you enjoyed the snacks and magazine, but I’m sorry to learn that the taster box wasn’t quite what you were expecting. Our free taster box is designed to give new members a little flavour of what it’s like to be part of the Craft Gin Club. It contains two 5cl bottles of gin, perfect for a tasting and is accompanied by some carefully selected snacks and our members’ magazine. This is made clear at the time of signing up, and members only pay for the postage and packing. The aim is to give you a genuine preview of the full membership experience before your first box. We completely understand the excitement of planning a gin tasting evening and how it might have been disappointing if you were expecting a full 70cl bottle. Your next box the Gin of the Month box includes a full size 70cl bottle of craft gin, a variety of artisan mixers, snacks, and a copy of our magazine, so you get the complete experience. We really appreciate your feedback and hope your next box more than you have this one. Kind Regards, Yasmine Head of Customer Service

Posted 5 months ago

“Amazing gins ar an amazig price ! Always well packed with lots of extra suprises !”

Helpful Report

Posted 5 months ago

Hi Fran. Thank you so much for the wonderful feedback! We're always glad to hear that we've been hitting the mark, hopefully you're able to enjoy your next box just as much as your previous ones. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“love coming home to the box and the excitement that my partner and I have in checking out the fantasic treats every month. we try atleast 1 of the recipes every month.”

Helpful Report

Posted 5 months ago

Hi Alison, those cocktails look delicious! We're glad to hear that you've been enjoying our boxes and taking full advantage of every part of it, hopefully we're able to provide you with some fun new cocktail ideas in our next box. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“Payment taken on 24 July. Received an email this am asking if enjoying the box. Answer is no as not yet delivered or at this moment even out for delivery and it is 1 August.”

Helpful Report

Posted 5 months ago

Hi Chris, We’re so sorry that you received the survey before your box arrived. The August box delivery window is between the 1st and 5th of the month, so it should be with you very soon. If it hasn’t arrived yet, please get in touch with us at members@craftginclub.co.uk so we can look into it right away and make sure you receive it without delay. Thank you for your patience, and we hope you enjoy your gin once it arrives! Kind Regards, Yasmine Head of Customer Service

Posted 5 months ago

“love it, but my gin cupboard is full, so I have to reduce my regular boxes. Thank you.”

Helpful Report

Posted 5 months ago

Hi Sue, that's no problem! We've all had the experience of having too much gin in our storage, we're just glad to hear that you've been enjoying being a member and hopefully you'll have more time to get through your stock of gin now. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“Only one bottle of gin, advert said two”

Helpful Report

Posted 5 months ago

Hi There, Oh no, it sounds like there’s been a packing mistake, and we’re really sorry about that! That’s definitely not what we intended, especially if the offer said two bottles. We’d love to get this sorted for you right away. Could you please get in touch with us at members@craftginclub.co.uk so we can check your order details and arrange for the missing bottle to be sent? Thanks for letting us know, and we’ll make sure you get the gin you were promised! Kind Regards, Sophie Memberships Executive

Posted 5 months ago

“Gin club good but I do not receive any rum. Just received an email asking me to rate it and obviously I can’t. Love the gins though. Just rejoined and not received my new box yet. Not expecting it for another couple of days.”

Helpful Report

Posted 5 months ago

Hi Margaret, we're sorry for the delay in your Rum box. Hopefully, it's arrived by now and you've enjoyed it just as much as you do our Gin club! If not, please let us know and we would be more than happy to help you. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“I first saw the Craft Gin Club on Dragons Den and thought 'wow' I'd like to join that. I finally got round to it during covid and I absolutely liked it. I had to save opening my box until my weekly zoom call with my family. Even though it was all for me, as I live in Somerset and some were in Scotland, they lived the ritual of seeing what was in the box. Sadly I can now only afford to have bi-monthly and I love the fact that I can swop the Gin box for Rum or Tequila. I absolutely love being a member of the Craft Gin Club!! 💕”

Helpful Report

Posted 5 months ago

Hi Jacqueline. That's wonderful! We're glad we were able to provide some more excitement to your family meeting, and hopefully provide you with some wonderful drinks to try alongside this! Hopefully, you're all able to enjoy opening your next box just as much as you have your previous ones. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“Poor because I'm yet to receive my July box, I emailed earlier this week and while you may read every review you don't appear to read every email.”

Helpful Report

Posted 5 months ago

Hi Harry, Thanks for your review. We’re really sorry to hear you feel this way, but we’ve looked into this and wanted to clarify a few things. We received your email on Monday and responded the very next day, confirming that a replacement box was being arranged. You should have also received tracking details shortly after, and we can see your box is due for delivery today. We respond to every message we receive, and all customers receive an automatic confirmation email when they get in touch, this includes an estimated timeframe so you know when to expect a reply. If there’s anything else we can help with, please do get back in touch, we’re always happy to help. Kind Regards, Yasmine Head of Customer Service

Posted 5 months ago

“I did not receive the snacks or syrup. Very disappointed.”

Helpful Report

Posted 5 months ago

Hi Sarah, We’re so sorry to hear that part of your box was missing, that’s definitely not the experience we want for our members. Every box should arrive complete, and we completely understand how disappointing it must be to open yours and find something missing. Please do get in touch with us at members@craftginclub.co.uk and our team will be more than happy to help make this right for you as quickly as possible. Kind regards, Yasmine Head of Customer Service

Posted 5 months ago

“I've been a member of Craft Gin Club since not long after it started and I've never once wanted to cancel. Each month there's a new gin to try, not just from the UK but from around the world. There have been some fantastic gins over the years, ones I wouldn't have been able to try if I hadn't belonged to the Gin Club. I have a lot of favourites and there's always the opportunity to order them again, quite often at a reduced price, in their 'special sales'. The monthly subscription is worth every penny and I certainly won't be stopping my subscription anytime soon! Craft Gin Club is the best thing ever, if you love gin.”

Helpful Report

Posted 5 months ago

Hi Lesley. Thank you so much for supporting us for so long! It's so amazing to hear that we've been able to keep surprising you with fun and new gin flavours all this time and I hope that we're able to continue this streak far into the future. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“Signed up for special offer of May box free with June’s. Received one box but not the other. Particularly wanted to try the Secret Garden Scottish gin. Informed that it’s now out of stock, but I could have August box free instead. When I asked what the August gin was, I was told that it couldn’t be divulged🥴🤦‍♀️🙄! Still waiting for July box. Complete shambles imo🤷‍♀️!”

Helpful Report

Posted 5 months ago

Hi Sue, Thank you for your feedback, and I’m really sorry to hear about your experience. I completely understand how disappointing it must have been, especially as you were looking forward to trying the Secret Garden Scottish gin. I can confirm that the free box as part of your offer was sent and, according to the tracking, was successfully delivered. As soon as we heard from you that it hadn’t been received, we were keen to get a replacement arranged as quickly as possible. We always do our best to keep extra stock of past boxes for situations like this, but in this case, you’re absolutely right, the April box had unfortunately sold out, which is why we offered the July box instead. Your replacement order was placed on Tuesday, and while I’m sorry if this wasn’t made clear in our email, delivery is within 3–5 working days. You should have received your tracking details by now, but if not, please don’t hesitate to get back in touch and we’ll be happy to check on this for you. Thanks again for your patience, we really do appreciate it, and we hope you enjoy your July box once it arrives. Kind Regards, Yasmine Head of Customer Service

Posted 5 months ago

“I was pleasantly amazed on opening my recent sample from Craft Gin Club , Its contents were far in excess of what I had expected , and all very very tasty , in fact so moorish you can expect my next order soon . THANK YOU and sending kind regards”

Helpful Report

Posted 5 months ago

Hi Mrgo, that's fantastic! We're so happy we were able to knock your socks off with your first box, hopefully you'll enjoy your next one just as much. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“Pleased with drinks supplied but snacks were burst open upon delivery.”

Helpful Report

Posted 5 months ago

Hi Jane, We're so pleased to hear you've enjoyed the selection you've received! Please do feel free to drop us an email at members@craftginclub.co.uk and we can arrange replacements for any damaged items to make sure you get all your treats! Kind Regards, Sophie Memberships Executive

Posted 5 months ago

Craft Gin Club is rated 4.8 based on 6,583 reviews