Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.75

4.8 Rating 6,583 Reviews

95 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.8

Based on 6,583 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s very good quality and a lovely treat with all the extras in the box it’s a little surprise each month very enjoyable”

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Posted 2 months ago

“Love getting the box. I keep thinking of cancelling as cant really afford. This months treats were made for us. Its our treat to open together.”

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Posted 2 months ago

“Excellent products, beautifully packaged and a very fair price.”

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Posted 2 months ago

“Very good value for money. Was extremely pleased with the products and treats”

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Posted 2 months ago

“Keep up the good work Keep doing what you do best. Lovely gins also gr8 rum too.”

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Posted 2 months ago

“A lovely company to deal with.”

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Posted 2 months ago

“Really enjoyed last months Rum , cocktail was one of my favourits.”

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Posted 2 months ago

“Excellent rums .not had a bad one yet .supported by some scrummy snacks n cocktail menues”

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Posted 2 months ago

“Fantastic advent calendar!”

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Posted 2 months ago

“my husband loves his gin and this is perfect”

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Posted 2 months ago

“Very good service , there was a hickup with my order but it was ver swiftly sorted out , Fast respons to my emails and all very friendly , will be using the club again”

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Posted 2 months ago

“Dissapointing. After a fantastic introductory box a few months ago really wanted to try a couple of boxes before Christmas, but too many problems. First box had no Gins or magazine, but Gins sent on after i contacted cudtomer services so I decided to give it another try, but going round in with card details not being accepted from numerous cards on numerous attempts. I love the product, but there are too many things wrong for me to feel confident buying anything anymore.”

Helpful Report

Posted 2 months ago

Hi Debra, Thank you for taking the time to share your feedback, we’re really sorry to hear about your recent experience. We can see that you got in touch with us back in September and our team responded the same day to arrange replacement items for you. We haven’t received any further communication since then, so if you’re still experiencing any issues, please do reach out to our wonderful Memberships Team at members@craftginclub.co.uk we'll be more than happy to help resolve this for you. We’re so pleased to hear you loved your introductory box, and we’d really love the chance to restore your confidence and get things back on track for you. Kind Regards, Sophie Memberships Executive

Posted 2 months ago

“The cocktails are lovely and a really nice drink”

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Posted 2 months ago

“Contents of package are interesting, informative ( great magazine) and pretty good value for money. Unfortunately the planned recipient now wants to stick with her normal boring tipple so I will cease membership.”

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Posted 2 months ago

“Great selection of products each month”

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Posted 3 months ago

Hi Sheldon. We're so happy to hear that you've been enjoying your boxes and we hope that you're as excited as we are for you to receive your next box! Kind Regards, Chaney Customer Service Team Member

Posted 3 months ago

“As much as I love the rum, it isn't what I was told”

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Posted 3 months ago

Hi Mark. We're sorry to hear about your disappointment regarding the contents of your box. Whilst we are glad you enjoyed the Rum you got to try we understand that it can be a bit misleading if you receive an alternative Rum than what you believed you were going to receive. If you could please message us at members@craftginclub.co.uk we would be more than happy to explain what has happened here and hopefully resolve your confusion. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“A good way to try out different gins I would never find otherwise, and a nice surprise to look forward to every 2 months.”

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Posted 3 months ago

Hi Marion, we're glad to hear that you've been enjoying your Gins. Hopefully you enjoy your next box just as much as your most recent one! Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“Unique gin discoveries: Each box features a full-size bottle of small-batch craft gin, often from lesser-known or exclusive distillers. This curation is the main draw for me, and I've found some new favorites this way.”

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Posted 3 months ago

Hi Peter. We're so happy to hear that we could introduce you to some new distillers, it's always our goal to highlight smaller or lesser-known distillers that we believe deserve the spotlight so we're glad to hear that this is working! We hope you enjoy your next box, and hopefully you can find a new favourite soon. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“Nice selection of extras. Fast delivery and well packaged. Thank you”

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Posted 3 months ago

Hi Elizabeth, we're happy to hear this! Hopefully you're looking forward to your next box, I can guarantee that it will contain a wonderful selection of snacks and drinks. Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

“I tried the rum club as you have a cheap first time offer. I've cancelled because I can't afford the full price. But we are enjoying the box. Only problem was you sent the wrong sheet with how to make the cocktails. It had different rum and mixers on it. Which is a shame but we just guessed measurements. Lovely rum and my husband was excited to get a gift in the post.”

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Posted 3 months ago

Hi Alex. We're glad to hear that you're enjoying the Rum box you have received despite the confusion surrounding the contents of the box. What you have received is the Welcome box which contains a variety of items from different previous boxes to create a fun and new experience that you can enjoy. Whilst some of the contents may be referring to alternative items that you have not received, we can guarantee that if you substitute them with the wonderful Rum you have received it will be just as good! Kind regards, Chaney Customer Service Team Member

Posted 3 months ago

Craft Gin Club is rated 4.8 based on 6,583 reviews