Craft Gin Club Reviews

Name: Craft Gin Club
Address: Devonshire House, 60 Goswell Road, London, City of London
Rating: 4.74

4.7 Rating 6,662 Reviews

94 %

of reviewers recommend Craft Gin Club

Company Reviews

Metrics

Info

4.7

Based on 6,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

About Craft Gin Club:

We're the UK's #1 club for gin lovers.
Every month, we select one of the world's finest small-batch gins, including rare and exclusive bottlings not available elsewhere, and send it to our members along with a range of complementary gourmet treats and a copy of our club magazine.

Visit Website

Email:

members@craftginclub.co.uk

Location:

Devonshire House,
60 Goswell Road,
London
City of London
EC1M 7AD

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Craft Gin Club 5 star review on 30th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Club member, I exchanged my points last week for a rewards voucher, just tried to do an online shop for two bottles of gin & snacks then tried to apply the voucher at the checkout but it will not allow me to use it for the items I want. If the rewards can only be used on certain particular items, it needs to be clearly stated on the website!! Can someone advise what am I supposed to spend the voucher on??”

Helpful Report

Posted 3 years ago

Hi James. The easiest way to reach us is via email - I'm glad to see you've received a response there already! Sorry for any confusion caused.

Posted 3 years ago

“I have no problem at all with the products - gin boxes are great. BUT. This is the first time I have purchased direct from the website and I’m finding it really difficult to navigate. Having selected some Black Friday time limited deals and spending loyalty points, I now find that there is no way to check out my basket. When I click on it, it shows me the contents, but there is no check out option. In the absence of a phone number I have no choice but to email and wait for a response - in the meantime all the deals I have selected will probably time out. Not a happy customer.”

Helpful Report

Posted 3 years ago

I'm sorry to hear this Pamela! If you're having issues while we have a sale, we would always honour the price. I'm glad to see that we've managed to work it out via email! Let us know if you need anything else.

Posted 3 years ago

“What a carry on can’t check out no matter what I do….tell you it is easier to cancel being a member they need to sort this out.my next step cancel everything.”

Helpful Report

Posted 3 years ago

Hi Eileen! I'm so sorry to hear you're having issues checking out. I've emailed you now so we can get that solved for you! Kind regards Trine Head of Customer Service

Posted 3 years ago

“Biswajeet Ekka”

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Posted 3 years ago

“Price of box”

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Posted 3 years ago

“They don't remind you that the payment is coming up, so just let you know once they've taken it. I emailed as soon as they processed my October payment and was advised they would be able to refund me if I refused the box from Royal Mail. I did this on 6th October and they still haven't refunded me. Worse still they are refusing to answer emails.”

Helpful Report

Posted 3 years ago

Hi Dominique! I'm so sorry to lean about your experience with us, that isn't at all the service we aim to provide. I've made sure to reply to your email and sorted out the refund - do let me know if you need anything else. Kind regards Trine Head of Customer Service

Posted 3 years ago

“It was amazing my first box”

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Posted 3 years ago

“I loved everything about it: the presentation, the snacks, the mixers, the extras, the magazine with recipe ideas and, of course, the gin!”

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Posted 3 years ago

“Excited to receive my next box.”

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Posted 3 years ago

“Great first box from the club”

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Posted 3 years ago

“Lovely flavour. Cocktails interesting. Look forward to next delivery”

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Posted 3 years ago

“Lovely snacks and gin with great ideas on what to mix it with.”

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Posted 3 years ago

“Fantastic service from quality packaging to beautiful gins & treats!”

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Posted 3 years ago

“The craft gin club is fantastic value for money Always deliver the best quality and prompt delivery.looking forward to my next delivery.”

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Posted 3 years ago

“Just perfect, only trouble was, it went down too easily 🤣”

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Posted 3 years ago

“Love trying out other Gins. This was another good one to taste. Looking forward to the next.”

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Posted 3 years ago

“I was excited to see what was in the package and it did not disappoint , look forward to the next one.very good value and some nice little snacks, I was impressed with how it was packed”

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Posted 3 years ago

“Well thought out mix.”

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Posted 3 years ago

“Loved it !!!!!!!!!”

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Posted 3 years ago

“Loved my first box, delivered on time snd everything packaged safely…. Looking forward to my next box! Thanks”

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Posted 3 years ago

Craft Gin Club is rated 4.7 based on 6,662 reviews