Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.70

4.7 Rating 2,593 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,593 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

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“So far so good with our booking. Here's hoping it all goes smoothly and a five star review is the end result of our July stay.”

Helpful Report

Posted 7 months ago

“Didn’t find the site easy to use. Would be better if there was some sort of filter on. Also had to click on quite a few hotels to find out the exact location.”

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Posted 7 months ago

Dear Mrs Bailey, Thank you for your feedback. We’re sorry to hear you didn’t find the site easy to use. We really appreciate you taking the time to share your comments, particularly regarding the filters and being able to see hotel locations more clearly. That’s very helpful feedback, and we’ll be sure to pass it on to our web team as we’re always looking at ways to improve the user experience. If you’re ever searching again and would prefer a little assistance, our team is always happy to help narrow down options and recommend hotels in your preferred location. Thank you again for your comments. Kind regards Countryhotelbreaks

Posted 7 months ago

“The process was straightforward. I will be using Country Hotel Breaks in the future and will recommend the site to friends and family.”

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Posted 7 months ago

“Very easy to book online and clear way to navigate website.”

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Posted 7 months ago

“Used this organisation many, many times and booked a variety of hotels which my wife and family have used over several years. The deals on offer are good and we will continue to use the Web site for further bookings. Always a good variety of places to visit using their hotels.”

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Posted 7 months ago

“Excellent easy to use site. Wide range of locations available up and down the country. Made selecting and booking, an enjoyable experience.”

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Posted 7 months ago

“I found the site easy to use and quite detailed information to be able to make a choice”

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Posted 7 months ago

“We were bought a voucher as a present, so were forced to use your website. On looking for a hotel we found it limited, but more importantly when comparing with Bookings.com the price of the hotels we were looking at were 25% more through your website. It's obvious that you inflate the hotel prices to make money from the voucher scheme and we will certainly not be recommending you, in fact we would suggest people avoid using yourselves and instead get a voucher direct with a hotel.”

Helpful Report

Posted 7 months ago

Dear Mr Parton-Pickup, Thank you for your feedback. We’re sorry to hear you felt disappointed with the experience. Our breaks aren’t always directly comparable to room only or bed and breakfast rates that you may see elsewhere. The packages available on our website are specially negotiated with the hotels and typically include a range of added extras such as dinner, drinks, late checkout, upgrades or other perks, which are reflected in the overall price. Because of this, they can sometimes appear higher than a basic rate shown on comparison sites, but they are designed to offer better overall value for a stay experience rather than just the room. We certainly don’t inflate hotel prices for voucher guests. The voucher simply contributes towards the package you choose. We appreciate you taking the time to share your thoughts and we’ll use your comments as part of our ongoing improvements. Kind regards Countryhotelbreaks

Posted 7 months ago

“Easy to find on the internet and a simple straightforward booking process”

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Posted 7 months ago

“I got a little confused by the voucher and discount code fields which held me up at first and almost prompted a phone call. Delighted to find that One4All cards are accepted.”

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Posted 7 months ago

“Easy to book . All information very clear.”

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Posted 7 months ago

“This is the second time I have used Country Hotel Breaks. The booking process is very straight forward but it is advisable to have very clear idea of requirements, eg region, price range, because of the vast number of offers available.”

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Posted 7 months ago

“Friendly and supportive staff enabled me to convert a specific gift token to a general one, emabling me to book straight away!”

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Posted 7 months ago

“My daughter in law gave us a voucher for a 1 night stay which she booked is a cosy room for 1 night. I emailed country breaks to ask to extend d our stay to 2 nights and upgrade our room as we have 2 dogs and the booked room only allowed for 1 dog. Rather that replying to my email you decided to contact my daughter in law to ask them for a further payment for our stay. I found this rather embarrassing as it looked like we were unappreciative of their original gift. I have no idea why you chose to ignore my contact details and go back to the person who bought a gift voucher. Ultimately it has lost you business as we’ve decided not to stay an additional night now”

Helpful Report

Posted 7 months ago

Dear Mrs Myall, Thank you for your feedback and I’m very sorry for the embarrassment this caused. The original booking was made by your daughter-in-law using her name and email address. When you later contacted us, our system showed the purchaser’s contact details as the lead booker, which is why our reply went to her rather than to you. We completely understand how this would have appeared and apologise for the confusion. The new booking has been created fully in your name and email address so all future correspondence will come directly to you. We’re sorry this impacted your plans to extend your stay and hope you have an enjoyable break. Kind regards Countryhotelbreaks

Posted 7 months ago

“Booked a couple of days away and it was to easy. The member of staff I dealt with was very helpful and easy to deal with.”

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Posted 7 months ago

“The booking went well,the site was easy to follow”

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Posted 7 months ago

“Very difficult to use the website. Pages were very slow to load and when booking the hotel the page would redirect to one that couldn’t be found. However you could redirect it back when the back arrow was tapped. This happened at every step of the process. I was using an Apple laptop.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback and I’m really sorry to hear how frustrating the booking experience was. That certainly isn’t the standard we expect our website to perform at, particularly the redirect to a page not found at multiple stages. It sounds like a technical fault rather than normal behaviour so we’ve passed your comments to our technical team to investigate, including checking compatibility with Apple devices and browsers, so we can prevent this from happening again. We appreciate you taking the time to let us know, as it genuinely helps us improve. Kind regards Countryhotelbreaks

Posted 7 months ago

“Everything was very efficient. Thank you.”

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Posted 8 months ago

“Generally good but difficult to navigate the website. The Country Hotel Breaks needs to liaise with some of the hotels as to when rooms are or not available. The hotels I looked at were not the same as your website regards availability and types of rooms.”

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Posted 8 months ago

Dear Mr Reekie, Thank you for your feedback. We’re pleased to hear you found your experience generally good, though we’re sorry to learn that navigating the website and viewing availability caused frustration. Our availability is linked directly with our hotel partners, but we appreciate that discrepancies can occasionally occur and we’re actively working with our hotels to improve accuracy and clarity. Your comments have been shared with the relevant team as we continue to improve the booking experience. We hope you have a relaxing and enjoyable break away. Kind regards Countryhotelbreaks

Posted 8 months ago

“The booking process is simple. The descriptions of the property and the offers available are clear. There is an immediate verification of booking.”

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Posted 8 months ago

Country Hotel Breaks is rated 4.7 based on 2,593 reviews