Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.70

“I booked a 5 day stay at Drumossie Hotel in Inverness in October 2026, after receiving an email from you advertising this hotel. I received the booking confirmation immediatley. Later that day I got a phone call form one of your customer services team to tell me that Drumossie Hotel is no longer accepted bookings from 3rd party companies - ie from you! However, the hotel is still on your website and is still taking bookings! I am very disappointed about this. I have booked many times using your website and never had this experience! Can you explain what is happening?”

Helpful Report

Posted 2 months ago

Dear Mr Cameron, Thank you for your review, and we’re very sorry for the disappointment and inconvenience caused. Unfortunately, after your booking was confirmed, ww experienced an unexpected operational issue with the hotel which affected its ability to honour reservations. As a result, our customer service team contacted you as soon as we were made aware of the situation. We understand how frustrating this must have been, particularly as the hotel was still visible on our website at the time. Listing and availability updates can occasionally take time to be fully reflected across all systems, and we will ensure this is looked into. We truly value your loyalty and appreciate that you have booked with us many times before without issue. Kind regards Countryhotelbreaks

Posted 2 months ago

“We made a booking and waited three weeks, only to be informed that it was no longer available. This left us with no suitable alternatives in the area we are travelling to, creating significant inconvenience at short notice. Despite having taken our payment, the company has neither delivered the service nor issued a refund. Communication and customer service throughout have been extremely disappointing. Based on this experience, I would strongly advise others to exercise caution before booking with this provider.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating it must have been to have your booking affected at short notice. We sincerely apologise for the inconvenience caused by the accommodation becoming unavailable and for any delays in communication regarding your booking and refund. This is not the level of service we aim to provide. Please contact our customer support team with your booking reference so we can ensure your refund has now been processed. Thank you for bringing this to our attention, your feedback helps us improve our service. Kind regards Countryhotelbreaks

Posted 2 months ago

“Disappointment is an overstatement. After the first meal we went to reception requested if we could leave a early. We didn't book through them so we could not have a refund. The atmosphere was that of a funeral director except the people were all trying to be richer than the people for the next table. At over £40 for a steak one third of the steak was inedible(I do have pictures) the triple cooked chips may have been cooked three times, but other than that they were a misrepresentation. They clearly need to have a look at their recipe. The wine which was ordered was not received put a cheaper bottle of the same grape. We paid for the dog £20 per day in advance and when leaving they try to charges £20 per day as an addition. And that is just off the top of my head, never again. The area is absolutely breathtaking but find a decent hotel. NO REFUND”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. As the booking agent, we work closely with our partner properties and take comments such as yours very seriously. We regret to hear about the issues you encountered regarding the dining experience, atmosphere and confusion surrounding the dog charges. This is certainly not the standard we expect for our customers. We understand how disappointing it must have been, particularly given the cost of your stay. While booking agents are only able to process refunds with agreement from the property, we would very much like the opportunity to review your concerns further with the hotel management. Please contact our customer support team directly with your booking reference and any supporting information or photographs you may wish to share. We will ensure your feedback is formally escalated and investigated with the property. We do appreciate your comments regarding the beautiful location, although we are truly sorry the overall experience fell short. Kind regards Countryhotelbreaks

Posted 3 months ago

“We were bought a voucher as a present, so were forced to use your website. On looking for a hotel we found it limited, but more importantly when comparing with Bookings.com the price of the hotels we were looking at were 25% more through your website. It's obvious that you inflate the hotel prices to make money from the voucher scheme and we will certainly not be recommending you, in fact we would suggest people avoid using yourselves and instead get a voucher direct with a hotel.”

Helpful Report

Posted 6 months ago

Dear Mr Parton-Pickup, Thank you for your feedback. We’re sorry to hear you felt disappointed with the experience. Our breaks aren’t always directly comparable to room only or bed and breakfast rates that you may see elsewhere. The packages available on our website are specially negotiated with the hotels and typically include a range of added extras such as dinner, drinks, late checkout, upgrades or other perks, which are reflected in the overall price. Because of this, they can sometimes appear higher than a basic rate shown on comparison sites, but they are designed to offer better overall value for a stay experience rather than just the room. We certainly don’t inflate hotel prices for voucher guests. The voucher simply contributes towards the package you choose. We appreciate you taking the time to share your thoughts and we’ll use your comments as part of our ongoing improvements. Kind regards Countryhotelbreaks

Posted 5 months ago

“Very difficult to use the website. Pages were very slow to load and when booking the hotel the page would redirect to one that couldn’t be found. However you could redirect it back when the back arrow was tapped. This happened at every step of the process. I was using an Apple laptop.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback and I’m really sorry to hear how frustrating the booking experience was. That certainly isn’t the standard we expect our website to perform at, particularly the redirect to a page not found at multiple stages. It sounds like a technical fault rather than normal behaviour so we’ve passed your comments to our technical team to investigate, including checking compatibility with Apple devices and browsers, so we can prevent this from happening again. We appreciate you taking the time to let us know, as it genuinely helps us improve. Kind regards Countryhotelbreaks

Posted 6 months ago

“Website took payment twice but sorted out by lovely lady on the phone. She gets 10/10!”

Helpful Report

Posted 11 months ago

Hello Philippa, Thank you so much for your feedback. We’re sorry about the duplicate payment and delighted our team member was able to resolve it quickly for you. Regards Countryhotelbreaks

Posted 11 months ago

“I am discussed with the 9£ booking fee Please explain”

Helpful Report

Posted 1 year ago

“The list of so called luxury venues a lot if them have some very poor ratings - you need to remove the title luxury breaks as it is misleading and reflects poorly on your company”

Helpful Report

Posted 1 year ago

Dear Mr Halpin Thank you for your feedback, but we're very disappointed to receive a one star review. We feature a variety of hotels on our website, and of course, luxury can mean different things to different people. However, we personally visit all the hotels on our site, and all of them offer comfortable rooms, good dining, and the kind of facilities you would expect for the type of hotel (from charming country inns to grand country houses), at the very least. You can read real, uncensored, honest customer reviews on our website, and if any hotel falls below our standards, we investigate, counsel the hotel, and remove if absolutely necessary. The hotel you have booked is lovely, and gets excellent reviews. We really hope you have a wonderful stay. Kind Regards Country Hotel Breaks

Posted 1 year ago

“Took ill and cant go no help atall would of liked an alternativr date given”

Helpful Report

Posted 1 year ago

Dear Mr James We're very sorry that you were ill on the day of your arrival, but there's nothing we can do so late in the day. Our cancellation terms, to which you agreed at the time of booking, are very competitive, and we know of no booking agent in the industry that would allow you to change your booking on the day of arrival. We wish you a speedy recovery. Kind Regards Country Hotel Breaks

Posted 1 year ago

“Since my on-line booking I have rung Ufford Park four times without any response!”

Helpful Report

Posted 1 year ago

“Very disappointing - booked a package deal but no bottle of Prosecco waiting in our room as promised .had to ask for it . Executive room was very small and we changed to another non executive room that was bigger . Couldn’t charge our drinks to the room as apparently we had no credit on file - no one asked for this at check in !!! Reception gut hat to bring us personally the Prosecco as no I else was available to do this . Check out was also annoying as we asked for a receipt which seemed to be a technical problem as the guy wasn’t authorized to do this ??? The bat man was not very attentive - although he served us drinks twice in the restaurant - we were basically. Ignored at the bar until we asked him if we had to come to the bar to order . Annoying that the pool area is not directly linked to the main house .”

Helpful Report

Posted 1 year ago

“You need to inspect the hotels that you advertise. The Blackaddie hotel is shabby, and staff unprofessional. We had the most unpleasant stay in any hotel that we have ever stayed in. The owners obviously don’t care about their guests.”

Helpful Report

Posted 1 year ago

“We tried to book on your website but all the dates in October were unavailable. After much frustration (and probably a loss by some of your hotels) we managed to book via email. The reason given was that the prices were not yet set - but this is mid August and only a couple of months away from ‘our dates’.”

Helpful Report

Posted 1 year ago

“The lady I spoke to and booked with was very helpful. But unfortunately I have only received one email which has me booked for the 17 when I payed for two nights 16 and 17 and no mention of the extras that I have paid for. So I have had to contact the hotel to confirm my booking but no booking reference on email. I then spoke to the spar booking and again no reference to give them but the hotel have been very helpful and have confidence my two dates and the spar l have been able to book l up grade the package due to it been a special birthday 60 for my wife now I will have to contact the hotel again to find out about the room and have we been booked in for are evenings meal 😣”

Helpful Report

Posted 2 years ago

Dear Mr Cullen, It's disappointing to receive a 1 star review. Two bookings were made, one for the 17th April which was for the Spa Day booking and one for a Hotel break commencing 16th April for 2 nights. These bookings are for two different departments at the hotel so the confirmations may not come through at exactly the same time. I have checked our records and can see both confirmations have been sent to you, however I will resend both of your booking confirmations in case these have been overlooked. Our phones lines are open 7 days a week. If you have any queries please do give us a call. Kind regards Country Hotel Breaks

Posted 2 years ago

“The site is pretty simple to use but I do hope that anyone buying gift vouchers realises that if your break cost less than the value of your voucher - then the company won’t allocate unspent funds for extras - like a meal or bottle of wine to use the full value- they simply keep the residual value unless you can book another holiday break within the 12 month period- this is really bad in my view and the company is simply claiming the underspent value- really disappointing and I won’t be using them again and would suggest you very carefully consider the terms and conditions before buying any gift vouchers!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback and how lovely that you were given a voucher to use to book our hotels in our portfolio, although it is very disappointing to receive 1 star from you. We are a hotel booking agent who also sell monetary vouchers for any chosen amount, which can be redeemed toward booking a hotel break via our website. Hotels will not accept vouchers from an agent for extras, this is advised at the time of booking and also on the voucher you received stating 'Please note your voucher is NOT VALID AT HOTELS. You must make a booking in advance and pay for it using your voucher via our reservations team or websites.' However, any remaining money left on the voucher can be put toward booking another stay at one of our hotels or you can gift it to someone if you wish. The voucher needs to be redeemed before the expiry date on a booking, but the stay date at the hotel can be for any time in the future. Kind regards, Country Hotel Breaks

Posted 2 years ago

“Slow to respond and confirm and did not even read the e mail I sent before replying I wish I had not booked through them and would have cancelled if I could”

Helpful Report

Posted 3 years ago

Dear Mr Thompson It is very disappointing to receive a 1 star review. As far as I can see we have done absolutely nothing wrong. You made a request booking on the 23rd July at 19.41 via our online booking system. Our offices close at 18.00 on a Sunday, and for this reason your email you sent at 21.07 was picked up the next morning. We were not slow to respond, the offices were closed and your email picked up once we reopened the next morning. By this time your booking had been confirmed by the hotel and confirmation sent to you automatically at 23.01. Kind regards, Country Hotel Breaks

Posted 3 years ago

“Not the best by a long way. We arrived at the hotel, bearing in mind we are out of covid restrictions now (13/08/2021). We still respectfully wore our masks at check-in and to generally walk about the hotel. We went to the bar for a drink after check-in. While we were waiting for our drinks I went to have a little nosey at the evening menu as we were dinner bed and breakfast. The bar lady came rushing over and asked what I was doing. ‘Looking at the menu?’ And she instantly told me to sit down. I did sit down but, then afterwards felt I should have maybe responded in a similar manner to how I was spoken to, however, the moment had passed so I didn’t. The room was absolutely red hot and unbearable. The starters were a joke. Some sort of salad and apparently a brushed bruschetta and wild mushrooms (8p garlic bread slice in truth).. the evening menu was the same as the lunch menu. I questioned this and was simply told it was ‘similar’ because they’d had a huge function on that day. We had a £35 allowance each but, as we were given the lunch menu we couldn't even get up to that amount. I’m not sure what the rules for the people at the ‘huge function’ were but I'm sure they didn’t have to sit down upon command. Breakfast was tasty. The majority of the staff were lovely. The hotel was clean. Apart from being roasting hot the room was clean and nicely decorated. Location very nice. I give a 1 star because unfortunately you were rude to me for no reason, the food was amateur and the room was awfully hot. £199 for 1 night. I have to work 20 hrs of hard slog to pay for that.”

Helpful Report

Posted 5 years ago

“if you purchase a break you cant use it to book for seven days even though the receipt will state you can book straight away. Be careful as you will lose any potential bookings and be treated with distain when questioning such a restriction.”

Helpful Report

Posted 5 years ago

Dear Mr Goodfellow. This is not the case at all. The great majority of reservations are confirmed instantly, and the minority that need to be referred back to the hotel are generally confirmed within an hour or so. However, we completely understand the confusion around this, as you had read some outdated information relating to our gift vouchers. We apologise for this, and the confusing sentence has now been removed from our site. All the best Country Hotel Breaks

Posted 4 years ago

“Need to check that the hotel is indeed a country hotel and not a hotel overlooking an oil refinery”

Helpful Report

Posted 5 years ago

“You confirmed a total paid amount of £605.00 The hotel are asking for €245.00 a night or £735.00! Why??? This is not good!”

Helpful Report

Posted 5 years ago

Dear Gary, Thank you for your review, although I'm sorry you have some concerns. The price you have paid for your stay is correct at £605 - this has been pre-paid to us for your stay at the hotel in June. While the hotel may be charging higher prices for direct stays, this does not affect the amount you have paid, which as you can see, is considerably lower than the direct price. Should you have any further queries please don't hesitate to contact us at reservations@countryhotelbreaks.com and we will be happy to assist. Best wishes, Country Hotel Breaks

Posted 5 years ago

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Country Hotel Breaks Reviews

About Country Hotel Breaks:

Phone:

Email: