Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.70

4.7 Rating 2,491 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally good but difficult to navigate the website. The Country Hotel Breaks needs to liaise with some of the hotels as to when rooms are or not available. The hotels I looked at were not the same as your website regards availability and types of rooms.”

Helpful Report

Posted 3 weeks ago

Dear Mr Reekie, Thank you for your feedback. We’re pleased to hear you found your experience generally good, though we’re sorry to learn that navigating the website and viewing availability caused frustration. Our availability is linked directly with our hotel partners, but we appreciate that discrepancies can occasionally occur and we’re actively working with our hotels to improve accuracy and clarity. Your comments have been shared with the relevant team as we continue to improve the booking experience. We hope you have a relaxing and enjoyable break away. Kind regards Countryhotelbreaks

Posted 2 weeks ago

“I was given a voucher to use and found the website very confusing to use the voucher. It was very limited to only certain hotels but trying to book the hotel was not easy. Also the sight charges more then if you booked directly with the hotel for the same package. In reality not a fan of this particular company”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback and I’m sorry to hear you found the website confusing when trying to redeem your voucher. Having looked at the hotel's website for your arrival date, while the bed and breakfast rate may appear slightly cheaper when booking directly, our package includes dinner, a welcome drink and late checkout. These extras are built into the value of the experience rather than being charged separately representing better value for money. We do appreciate your comments about usability and availability, and we’ll be sharing them with our team as we’re always looking to improve the booking journey. Kind regards Countryhotelbreaks

Posted 3 weeks ago

“Rather disappointing to find out out the hotels that were available to me as I was using a Gift Voucher, was different to the hotels that were from the specific collection I was supposed to have available to me. And having to book a twin room is annoying”

Helpful Report

Posted 4 weeks ago

Dear Mr Wilkinson, Thank you for your feedback and I'm sorry for the disappointment caused. Some of our gift vouchers are linked to specific hotel collections and availability can vary depending on dates and room types, which can sometimes mean a different selection appears compared to browsing the full website. I completely appreciate how frustrating it is when this doesn’t match expectations, particularly when you were hoping for a wider choice and a double room rather than a twin. I hope you have an enjoyable stay and please do get in touch with our customer service team if there is anything we can do prior to your arrival. Kind regards Countryhotelbreaks

Posted 3 weeks ago

“Accommodation and food were OK, but no better than that. The sauna was out of use, I did not get my complimentary thermal spa treatment, and there was a general lack of attention to detail. The outdoor seating area was not well maintained: a dirty glass and cup were left from the night before. The shower hose in the bathroom leaked. Staff did not greet residents. The mushrooms with the cooked breakfast were tinned.”

Helpful Report

Posted 3 months ago

“The booking confirmation didn't arrive until the following day, causing us to ring the hotel to check the booking had actually been made.”

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Posted 4 months ago

“I was dissapointed to see that more than one hotel that I tried to book, which said had my dates available , actually didn't have any dates available as they are no longer taking bookings through your site ! Rather dissapointing ! The agent that I spoke to was very helpful. I eventually settled on a hotel, and found booking thriugh the website very easy.”

Helpful Report

Posted 4 months ago

“Easy to book although a query raised a disappointing response. I was not satisfied with the reply from the booking team and consequently l would be hesitant to book again.”

Helpful Report

Posted 5 months ago

“I recently stayed at this hotel and overall had a pleasant experience. The property itself is well-maintained, clean, and comfortable—definitely a good place to unwind. What truly stood out was the staff: incredibly friendly, attentive, and always ready to help with a smile. Their hospitality made the stay feel warm and welcoming. However, the food was a bit of a letdown. Despite the inviting atmosphere, the dining options were very, very average. Nothing was particularly bad, but nothing memorable either. If you're a foodie looking for standout meals, you might want to explore nearby restaurants instead. In short: great hotel, fantastic staff, but the culinary experience could use a bit of a boost.”

Helpful Report

Posted 5 months ago

“Slightly confusing booking through the website. We’d been given a voucher valid for a stay at one of the ‘classic country getaway collection’. I had a look on the website and chose a hotel - but when I entered the voucher code it was only valid at a limited number of those hotels, not the full collection. The hotel we had planned to stay at wasn’t listed as bookable using the voucher. Not very clear - and a bit disapppinting.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I’m sorry you felt the booking process wasn’t as clear as it should have been. While the original voucher is restricted to the Classic Country Getaway Collection, we’re happy to convert it to a money voucher instead, which can then be used towards any package or property available on our website. Please get in touch if you’d like us to arrange this for you. Regards Countryhotelbreaks

Posted 5 months ago

“Settting was really nice, quiet and peaceful. The young man on the front desk when we arrived was very friendly and the the other young man that looked after us in the evening for our pre dinner drink and meal was exceptional and so friendly. The meal was very good but we were disappointed as the menu did not change for the other nights so decided to give it a miss. We found the way they kept tidying and cleaning tables especially at breakfast while we were still eating very annoying and not at all mannerly. We also found the women that were on reception in the morning very unwelcoming always chatting together, on phones etc and never raising their heads to say good morning. The room itself was very comfortable and clean and tidied daily. We were also very annoyed on the morning we checked out that they knocked on our door at 11.50 to tell us we should have checked out at 11 but we told them we had a late check out till 12 as part of our 3 night stay, again it was a women and we were made to feel very low as in all our travels all over the world and the UK never in our lifes had we a knock on the hotel door to tell us we should have left by then. All in all not a good experience and would not warrant us to go back.”

Helpful Report

Posted 6 months ago

“E mail took a long time to reply and was worried I had made a mistake”

Helpful Report

Posted 6 months ago

“Website not particularly user friendly.”

Helpful Report

Posted 6 months ago

“We recieved a voucher as a present for a 1 night luxury stay with dinner, bed and breakfast. However, when selecting a hotel after putting in our voucher code there was only a selection of 18 hotels to select from most of which were at least a 4 hour drive for us which we felt was too far for a 1 night stay. We ended up booking a pub/Inn which would not have been our usual choice of overnight stay.”

Helpful Report

Posted 7 months ago

“Unfortunately after a telephone enquiry about accessibility. They did not get back to me as discussed ( 5 days ago) . I went ahead and booked online which was very easy but did not receive an email confirmation - text only.”

Helpful Report

Posted 9 months ago

“Booking experience was straightforward but I am really fed-up at the number and frequency of emails I get from them, trying to get me to book more breaks before i have even sampled the intiial booking”

Helpful Report

Posted 1 year ago

Dear Customer Compared to most booking agents, we do feel that the volume of emails we send to our customers is not excessive. Nevertheless, let me apologise if you felt overwhelmed. We wish you a very pleasant stay. Kind Regards Country Hotel Breaks

Posted 1 year ago

“Could be a bit confusing”

Helpful Report

Posted 1 year ago

Dear Mr Davies Thank you for your review, although I'm disappointed to see that you found the process confusing. We're always happy to hear feedback from our customers about how we could improve our processes, so please drop me an email to jon@offpeakluxury.com if you'd like to discuss further. Kind Regards Country Hotel Breaks

Posted 1 year ago

“CHB were kind enough to permit extensions to the deadline to allow for illnesses. However, as a solo traveller, it was impossible to find out the final price from the website at the enquiry level until the booking was commenced. This is despite entering "1 Adult" in the enquiry. I decided where and when l wanted to go and then it was suddenly twice the quoted price. Massively disappointed at bit being able to go where l had carefully selected after several hours trawling the myriad options.”

Helpful Report

Posted 1 year ago

“It took quite some time to book my break due to completing the the top section then going to a selected hotel and finding my dates were not available.”

Helpful Report

Posted 1 year ago

“Lovely place and room. Friendly staff willing to go the extra mile. Nice breakfast. Matress was a bit too soft for our liking. Dinner was a disappointment to be honest. Overall, a nice weekend away.”

Helpful Report

Posted 1 year ago

“I had initial difficulties redeeming my voucher with the selected hotel - however once I spoke to a member of customer services they were really helpful and reassuring - explaining the issue and helping to resolve this. I was called back as promised and now have my night away to look forward to.”

Helpful Report

Posted 1 year ago

Country Hotel Breaks is rated 4.7 based on 2,491 reviews