Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.71

4.7 Rating 2,390 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,390 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was dissapointed to see that more than one hotel that I tried to book, which said had my dates available , actually didn't have any dates available as they are no longer taking bookings through your site ! Rather dissapointing ! The agent that I spoke to was very helpful. I eventually settled on a hotel, and found booking thriugh the website very easy.”

Helpful Report

Posted 5 days ago

“Easy to book although a query raised a disappointing response. I was not satisfied with the reply from the booking team and consequently l would be hesitant to book again.”

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Posted 2 weeks ago

“I recently stayed at this hotel and overall had a pleasant experience. The property itself is well-maintained, clean, and comfortable—definitely a good place to unwind. What truly stood out was the staff: incredibly friendly, attentive, and always ready to help with a smile. Their hospitality made the stay feel warm and welcoming. However, the food was a bit of a letdown. Despite the inviting atmosphere, the dining options were very, very average. Nothing was particularly bad, but nothing memorable either. If you're a foodie looking for standout meals, you might want to explore nearby restaurants instead. In short: great hotel, fantastic staff, but the culinary experience could use a bit of a boost.”

Helpful Report

Posted 3 weeks ago

“Slightly confusing booking through the website. We’d been given a voucher valid for a stay at one of the ‘classic country getaway collection’. I had a look on the website and chose a hotel - but when I entered the voucher code it was only valid at a limited number of those hotels, not the full collection. The hotel we had planned to stay at wasn’t listed as bookable using the voucher. Not very clear - and a bit disapppinting.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m sorry you felt the booking process wasn’t as clear as it should have been. While the original voucher is restricted to the Classic Country Getaway Collection, we’re happy to convert it to a money voucher instead, which can then be used towards any package or property available on our website. Please get in touch if you’d like us to arrange this for you. Regards Countryhotelbreaks

Posted 3 weeks ago

“Settting was really nice, quiet and peaceful. The young man on the front desk when we arrived was very friendly and the the other young man that looked after us in the evening for our pre dinner drink and meal was exceptional and so friendly. The meal was very good but we were disappointed as the menu did not change for the other nights so decided to give it a miss. We found the way they kept tidying and cleaning tables especially at breakfast while we were still eating very annoying and not at all mannerly. We also found the women that were on reception in the morning very unwelcoming always chatting together, on phones etc and never raising their heads to say good morning. The room itself was very comfortable and clean and tidied daily. We were also very annoyed on the morning we checked out that they knocked on our door at 11.50 to tell us we should have checked out at 11 but we told them we had a late check out till 12 as part of our 3 night stay, again it was a women and we were made to feel very low as in all our travels all over the world and the UK never in our lifes had we a knock on the hotel door to tell us we should have left by then. All in all not a good experience and would not warrant us to go back.”

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Posted 1 month ago

“E mail took a long time to reply and was worried I had made a mistake”

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Posted 1 month ago

“Website not particularly user friendly.”

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Posted 1 month ago

“We recieved a voucher as a present for a 1 night luxury stay with dinner, bed and breakfast. However, when selecting a hotel after putting in our voucher code there was only a selection of 18 hotels to select from most of which were at least a 4 hour drive for us which we felt was too far for a 1 night stay. We ended up booking a pub/Inn which would not have been our usual choice of overnight stay.”

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Posted 2 months ago

“Unfortunately after a telephone enquiry about accessibility. They did not get back to me as discussed ( 5 days ago) . I went ahead and booked online which was very easy but did not receive an email confirmation - text only.”

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Posted 4 months ago

“Booking experience was straightforward but I am really fed-up at the number and frequency of emails I get from them, trying to get me to book more breaks before i have even sampled the intiial booking”

Helpful Report

Posted 8 months ago

Dear Customer Compared to most booking agents, we do feel that the volume of emails we send to our customers is not excessive. Nevertheless, let me apologise if you felt overwhelmed. We wish you a very pleasant stay. Kind Regards Country Hotel Breaks

Posted 7 months ago

“Could be a bit confusing”

Helpful Report

Posted 8 months ago

Dear Mr Davies Thank you for your review, although I'm disappointed to see that you found the process confusing. We're always happy to hear feedback from our customers about how we could improve our processes, so please drop me an email to jon@offpeakluxury.com if you'd like to discuss further. Kind Regards Country Hotel Breaks

Posted 8 months ago

“CHB were kind enough to permit extensions to the deadline to allow for illnesses. However, as a solo traveller, it was impossible to find out the final price from the website at the enquiry level until the booking was commenced. This is despite entering "1 Adult" in the enquiry. I decided where and when l wanted to go and then it was suddenly twice the quoted price. Massively disappointed at bit being able to go where l had carefully selected after several hours trawling the myriad options.”

Helpful Report

Posted 9 months ago

“It took quite some time to book my break due to completing the the top section then going to a selected hotel and finding my dates were not available.”

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Posted 1 year ago

“Lovely place and room. Friendly staff willing to go the extra mile. Nice breakfast. Matress was a bit too soft for our liking. Dinner was a disappointment to be honest. Overall, a nice weekend away.”

Helpful Report

Posted 1 year ago

“I had initial difficulties redeeming my voucher with the selected hotel - however once I spoke to a member of customer services they were really helpful and reassuring - explaining the issue and helping to resolve this. I was called back as promised and now have my night away to look forward to.”

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Posted 1 year ago

“Initially very straightforward, bit disappointed when the dining times were changed.”

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Posted 1 year ago

“Lovely idea. Hotel wasn’t as your website said but only paid £37 for the night as voucher covered the rest.”

Helpful Report

Posted 1 year ago

Dear Customer We're sorry that you didn't find the hotel accurately described. The hotel at which you stayed is very popular with our customers at the moment, and one which receives excellent feedback. If you'd like us to consider your complaint further, please email reservations@countryhotelbreaks.com with full details. Kind Regards Country Hotel Breaks

Posted 1 year ago

“Booking requires a UK phone number - I don't have one! Why do you not accept international dial mobiles?”

Helpful Report

Posted 1 year ago

Sorry for the confusion, we do accept international phone numbers on our booking form in the Daytime Telephone field. However, currently we are only able to send mobile booking confirmations to UK numbers, if you don't have one of these your confirmation will be sent via email. Our reservations team have dropped you an email to confirm a preferred telephone number for your booking. Best wishes, Country Hotel Breaks

Posted 1 year ago

“Hi I’m getting in touch as we stayed at your lovely hotel. 13/07/24 for our 15th wedding anniversary. Unfortunately we were extremely disappointed with our dinner reservation. You had a private 70th party going on, so we had to have our dinner in the lounge upstairs. The food was lovely but there was no atmosphere at all. We were Tucked away in the Corner. I was actually sat on a sofa. We was really looking forward to a lovely restaurant experience but instead it felt like we had dinner in our own lounge at home. If it was communicated to me that we would not be in the main restaurant that evening for dinner then I would not of paid the extra for our package to dine with you. We could have dined in the many restaurants close to the hotel which I wish we had done to celebrate our anniversary. Really disappointing. How ever the hotel it’s self was 10 out 10. Absolutely spotless, complimentary tray in the room was a lovely touch. The staff were some of the friendliest and happiest I’ve experienced. The breakfast was also 10/10 Location was out standing. Would 100% visit agin. If it wasn’t a special anniversary night away and that we traveled 90 mins to get to we wouldn’t be so disappointed. Sorry to complain. I never do so normally. But price didn’t quite match out experience sadly. Your kindly Mrs Clare Dicola Sent from my iPhone”

Helpful Report

Posted 1 year ago

Hi Clare, Thank you for letting us know about this. We’re sorry to hear that your dining experience somewhat tainted your anniversary break. We have contacted the hotel regarding your complaint and we will come back to you in due course on this. However, I’m really glad to hear that the rest of your experience was enjoyable and I sincerely hope your anniversary was lovely overall. Best Hannah

Posted 1 year ago

“First time using CHB and the process seemed easy however confirmation took several days rather than INSTANT as shown on the website. We called the hotel before the booking for a specific reason and was assured all ground floor rooms had walkin showers. However, CHB could only confirm a shower over the bath. As we are both in our 80s and my husband has a blue disability badge a walk-in shower would have been appreciated so a bit disappointed.”

Helpful Report

Posted 1 year ago

Hi there, We’re sorry that on this occasion the room type you required was not available. We do advise that you contact us directly with accessibility concerns ahead of booking so that we can prevent this from happening. I’ve been assured that our reservations team did contact the hotel to try to find you a suitable, ground floor alternative which you were happy to book. We’d love for you to book with us again in future and if you give us a call, our team will be more than happy to help in finding you and your husband a break that suits your requirements. This aside, we truly hope you enjoyed your stay! Hannah

Posted 1 year ago

Country Hotel Breaks is rated 4.7 based on 2,390 reviews