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Country Hotel Breaks Reviews

4.7 Rating 1,889 Reviews

95 %

of reviewers recommend Country Hotel Breaks

Company Reviews

4.7

Based on 1,889 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Country Hotel Breaks 5 star review on 25th July 2021

Country Hotel Breaks 5 star review on 25th July 2021

Country Hotel Breaks 5 star review on 25th July 2021

Country Hotel Breaks 5 star review on 25th July 2021

Country Hotel Breaks 5 star review on 25th July 2021

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Frustrating having all but completed booking my first choice hotel I had to come out to get a pass code from my bank. When I went back in I was advised there were no vacancies despite me having completed the booking details.”

Posted 2 weeks ago

We are disappointed to receive a three star review. The additional security information would have been requested by your bank and is beyond our control. I can see that you tried to make an online booking but called and requested alternative dates which were only showing a twin bedded room available, we offered to contact the hotel on your behalf to request a double room which you declined. You then contacted us again and we suggested lots of other hotel options for you which we are very happy to see you have now booked. Our phone lines and chat facility are open daily should you need any assistance. We wish you a lovely stay at your chosen hotel. Regards, Country Hotel Breaks

Posted 2 weeks ago

“I had numerous emails from the company when the date I wanted was not available. Staff members offered other options. I managed another booking and paid in full for that booking. Then 2 days later had a second payment of $600+ taken/removed from my account...I have emailed regarding this error, am still waiting for your response. Look forward to hearing from you please”

Posted 1 month ago

Dear Mrs Holloway, Further to our conversation last week, I hope that you managed to speak with your bank and solve the mystery of the $600 payment that had left your account. As mentioned the only payment taken by us was the one for your hotel booking. Hopefully my explanation gave you peace of mind that your booking and payment through us is secure. If you do need any further assistance regarding your booking with Dalhousie, please do not hesitate getting in touch with us. We wish you an enjoyable stay. Kind regards, Country Hotel Breaks

Posted 1 month ago

“Not particularly helpful with my booking query, had to call back twice and still not resolved. Ended up calling the hotel direct to get a response and they sorted it out immediately”

Posted 2 months ago

Dear Customer Thank you for your 3 star review. I have looked into your enquiry and when you called you asked for a marina view, to ascertain whether this was possible & available we needed to contact the hotel. We received a reply from the hotel within two hours and my colleague called you back to advise you of the hotel's reply and you decided you were not going ahead with the booking at that point. As we are a booking agent with 240 hotels on our portfolio, there are times when there is specific requests and / or requirements, we need to contact the hotel in question. We are sorry that you felt the length of time to get back to you was not helpful. We can see you have now booked and wish you a pleasant stay. Kind regards Country Hotel Breaks

Posted 2 months ago

“Very helpful, quick responses, small misunderstandings soon resolved.”

Posted 2 months ago

“Good website to find high quality country hotels. It was a bit annoying to have to enter the number of people and number of nights for different hotels.”

Posted 2 months ago

Dear Customer Thank you for your feedback. We'll take this into account when we next update the Country Hotel Breaks website. Kind Regards Country Hotel Breaks

Posted 2 months ago

“I haven’t received a confirmatory email yet and I booked two days ago.”

Posted 3 months ago

“Using the web site to book a voucher would be useful if you were made aware of the value of your gift so you could make an informed decision before entering all the details.”

Posted 3 months ago

“It was easy to follow. No problem booking. Thank you.”

Posted 3 months ago

“A number of hotels listed had no long term availability so a waste of effort. A number of hotels appeared in two different regions. It would have been better to have a map showing hotels rather than select a region and then have to use a map to find out where they were and whether suitable location”

Posted 4 months ago

“Website very difficult to navigate. No ability to filter by price or dates, and I had to re-enter the dates I was looking for on every single page, so when browsing for a nice weekend stay I had to re-enter the dates 30 or 40 times. Some nice hotels here, but a cursory look at any other hotel comparison site or engine should tell the developers what features are lacking!”

Posted 6 months ago

“Good idea - but the search features on this website could be a lot better. There doesn’t seem to be a way to filter hotels that are available on the desired nights, within a certain budget, in a certain area.”

Posted 6 months ago

“Difficult website you can choose the area you want but theres a lot of cross over with hotels in more than one group. Often when you went back on the stite it remover your filters eg. Dates so you had to keep re entering info. Not all the deals are actually 'deals' one hotel i looked at if you took the meal allowence and the welcome drink it was actually cheaper direct with the hotel, the only benift you were getting was late checkout at 12.00 but normal checkout was 11.00 so no real benifit.”

Posted 7 months ago

“The website was easy to use to book a break. However, I was somewhat surprised to find the whole amount of the break was taken once the booking was confirmed, rather than just a deposit.”

Posted 9 months ago

“I thought the booking fee of £15 excessive. I have booked many hotels and never paid that.”

Posted 10 months ago

Dear Customer Thank you for your 3 star review. The booked fee is not added at the end of the booking process, it is within the total price shown on the package, we include the fees within our prices as we prefer not to mislead with headline rates that can't be booked. It is then broken down on the first page of the booking process with the cost of the package and the booking fee, so not hidden. We do have to charge a small servicing fee to go towards the costs of providing "with you all the way" service. Country Hotel Breaks is committed to providing the very highest levels of customer service and our team of agents are here 7 days a week to assist you. Kind regards, Country Hotel Breaks

Posted 9 months ago

“Feel there should be more 3 and 4 * properties on the list.”

Posted 10 months ago

Thanks for your 3 star review. We carefully select our hotels, the majority of which are independently owned and managed, and develop packages which deliver great value for customers. Some hotels choose not to be star rated, which is their choice, although we still inspect them to make sure they are up to standard to be part of our portfolio.

Posted 10 months ago

“Filtered dog friendly hotels chose one but had to call a central number who called the hotel and then called me back, tbe room I wanted wasn’t available as dog friendly even though the filter said it was?? Bizarre”

Posted 11 months ago

“Not sure I was given the best service and think I paid more for the room than I should have done. Didn’t feel like they wanted to go the extra mile to make it a great experience.”

Posted 1 year ago

“I went onto the Country Hotel Breaks website and onto a hotel of my choice, which I thought had taken me directly to the hotel website, stupidly! I then booked 2 rooms, the only option was having early/late checkout, which I didn't need, but nevertheless we booked. Only to find at the payment stage, a further £20 Booking fee. When I realised what had happened, I realised it was too late to cancel as a charge of £35 per room would be charged, so lesson learnt, won't be booking with you again. And I don't really wish to receive marketing emails, not even 24 hours after being on the website.”

Posted 1 year ago

Thank you for your review, although it is disappointing to receive 3 stars. The booking fee is included in the price from the very start of the booking process and not added on at the end, this is so it is upfront at the beginning rather than added on at the end like some booking agents do. Thank you. Kind regards Country Hotel Breaks

Posted 1 year ago

“Differcult to find . Tricky to limit search parameters. Slightly higher than average prices . Good selection of properties”

Posted 1 year ago

“The packages are nice but I didn't read the fine print before booking. Not only does cancelation incur a £35 fee but you also have to call to cancel, there isn't an option to do it online. After doing research, I also realised I could've saved money through another site. I think the package will be nice for what I booked but I won't use the site again. Their practices seem outdated to me.”

Posted 1 year ago

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Country Hotel Breaks is rated 4.7 based on 1,889 reviews