Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.70

4.7 Rating 2,491 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

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“Exceptional service, quick ,easy and great value. Will definitely use again. Thank you.”

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Posted 4 years ago

“The process was straightforward. I will be using Country Hotel Breaks in the future and will recommend the site to friends and family.”

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Posted 3 days ago

“Very easy to book online and clear way to navigate website.”

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Posted 4 days ago

“Used this organisation many, many times and booked a variety of hotels which my wife and family have used over several years. The deals on offer are good and we will continue to use the Web site for further bookings. Always a good variety of places to visit using their hotels.”

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Posted 5 days ago

“Excellent easy to use site. Wide range of locations available up and down the country. Made selecting and booking, an enjoyable experience.”

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Posted 6 days ago

“I found the site easy to use and quite detailed information to be able to make a choice”

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Posted 6 days ago

“We were bought a voucher as a present, so were forced to use your website. On looking for a hotel we found it limited, but more importantly when comparing with Bookings.com the price of the hotels we were looking at were 25% more through your website. It's obvious that you inflate the hotel prices to make money from the voucher scheme and we will certainly not be recommending you, in fact we would suggest people avoid using yourselves and instead get a voucher direct with a hotel.”

Helpful Report

Posted 6 days ago

Dear Mr Parton-Pickup, Thank you for your feedback. We’re sorry to hear you felt disappointed with the experience. Our breaks aren’t always directly comparable to room only or bed and breakfast rates that you may see elsewhere. The packages available on our website are specially negotiated with the hotels and typically include a range of added extras such as dinner, drinks, late checkout, upgrades or other perks, which are reflected in the overall price. Because of this, they can sometimes appear higher than a basic rate shown on comparison sites, but they are designed to offer better overall value for a stay experience rather than just the room. We certainly don’t inflate hotel prices for voucher guests. The voucher simply contributes towards the package you choose. We appreciate you taking the time to share your thoughts and we’ll use your comments as part of our ongoing improvements. Kind regards Countryhotelbreaks

Posted 5 days ago

“Easy to find on the internet and a simple straightforward booking process”

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Posted 1 week ago

“I got a little confused by the voucher and discount code fields which held me up at first and almost prompted a phone call. Delighted to find that One4All cards are accepted.”

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Posted 1 week ago

“Easy to book . All information very clear.”

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Posted 1 week ago

“This is the second time I have used Country Hotel Breaks. The booking process is very straight forward but it is advisable to have very clear idea of requirements, eg region, price range, because of the vast number of offers available.”

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Posted 1 week ago

“Friendly and supportive staff enabled me to convert a specific gift token to a general one, emabling me to book straight away!”

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Posted 2 weeks ago

“My daughter in law gave us a voucher for a 1 night stay which she booked is a cosy room for 1 night. I emailed country breaks to ask to extend d our stay to 2 nights and upgrade our room as we have 2 dogs and the booked room only allowed for 1 dog. Rather that replying to my email you decided to contact my daughter in law to ask them for a further payment for our stay. I found this rather embarrassing as it looked like we were unappreciative of their original gift. I have no idea why you chose to ignore my contact details and go back to the person who bought a gift voucher. Ultimately it has lost you business as we’ve decided not to stay an additional night now”

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Posted 2 weeks ago

Dear Mrs Myall, Thank you for your feedback and I’m very sorry for the embarrassment this caused. The original booking was made by your daughter-in-law using her name and email address. When you later contacted us, our system showed the purchaser’s contact details as the lead booker, which is why our reply went to her rather than to you. We completely understand how this would have appeared and apologise for the confusion. The new booking has been created fully in your name and email address so all future correspondence will come directly to you. We’re sorry this impacted your plans to extend your stay and hope you have an enjoyable break. Kind regards Countryhotelbreaks

Posted 2 weeks ago

“Booked a couple of days away and it was to easy. The member of staff I dealt with was very helpful and easy to deal with.”

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Posted 2 weeks ago

“The booking went well,the site was easy to follow”

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Posted 2 weeks ago

“Very difficult to use the website. Pages were very slow to load and when booking the hotel the page would redirect to one that couldn’t be found. However you could redirect it back when the back arrow was tapped. This happened at every step of the process. I was using an Apple laptop.”

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Posted 2 weeks ago

Hello, Thank you for your feedback and I’m really sorry to hear how frustrating the booking experience was. That certainly isn’t the standard we expect our website to perform at, particularly the redirect to a page not found at multiple stages. It sounds like a technical fault rather than normal behaviour so we’ve passed your comments to our technical team to investigate, including checking compatibility with Apple devices and browsers, so we can prevent this from happening again. We appreciate you taking the time to let us know, as it genuinely helps us improve. Kind regards Countryhotelbreaks

Posted 2 weeks ago

“Everything was very efficient. Thank you.”

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Posted 3 weeks ago

“Generally good but difficult to navigate the website. The Country Hotel Breaks needs to liaise with some of the hotels as to when rooms are or not available. The hotels I looked at were not the same as your website regards availability and types of rooms.”

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Posted 3 weeks ago

Dear Mr Reekie, Thank you for your feedback. We’re pleased to hear you found your experience generally good, though we’re sorry to learn that navigating the website and viewing availability caused frustration. Our availability is linked directly with our hotel partners, but we appreciate that discrepancies can occasionally occur and we’re actively working with our hotels to improve accuracy and clarity. Your comments have been shared with the relevant team as we continue to improve the booking experience. We hope you have a relaxing and enjoyable break away. Kind regards Countryhotelbreaks

Posted 3 weeks ago

“The booking process is simple. The descriptions of the property and the offers available are clear. There is an immediate verification of booking.”

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Posted 3 weeks ago

“The whole booking system from start to finish was so clear and straightforward When searching hotels again the information on each was so clear and informative. I had to contact customer service as I didn't receive confirmation, although it had been sent it was just glitch. They responded immediately and sent it again,it's a nice change to have confidence in customer service...would definitely recommend”

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Posted 3 weeks ago

“Easy to book”

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Posted 4 weeks ago

Country Hotel Breaks is rated 4.7 based on 2,491 reviews