Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.71

4.7 Rating 2,392 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,392 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

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“Exceptional service, quick ,easy and great value. Will definitely use again. Thank you.”

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Posted 4 years ago

“Very helpful when I had query, prior to my booking.”

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Posted 17 hours ago

“The booking confirmation didn't arrive until the following day, causing us to ring the hotel to check the booking had actually been made.”

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Posted 19 hours ago

“Very helpful and efficient support from the booking colleague. Thanks you made booking really easy.”

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Posted 4 days ago

“An excellent professional service”

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Posted 6 days ago

“I was dissapointed to see that more than one hotel that I tried to book, which said had my dates available , actually didn't have any dates available as they are no longer taking bookings through your site ! Rather dissapointing ! The agent that I spoke to was very helpful. I eventually settled on a hotel, and found booking thriugh the website very easy.”

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Posted 1 week ago

“No hassle- easy to view & select due to the pictures & descriptions”

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Posted 1 week ago

“Easy to book although a query raised a disappointing response. I was not satisfied with the reply from the booking team and consequently l would be hesitant to book again.”

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Posted 2 weeks ago

“I had a voucher to use and navigating the website to book the stay was really straightforward and quick to complete.”

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Posted 2 weeks ago

“It was easy to follow the instructions and make a booking. Clear details given”

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Posted 2 weeks ago

“Very easy to book after making the difficukt decision of where to go!!!”

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Posted 2 weeks ago

“Excellent website, they sent me a £25 voucher code off my first booking, I was delighted with that, and received confirmation very quickly.”

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Posted 3 weeks ago

“Quick response and easy website to use.”

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Posted 3 weeks ago

“Very easy to book”

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Posted 3 weeks ago

“I recently stayed at this hotel and overall had a pleasant experience. The property itself is well-maintained, clean, and comfortable—definitely a good place to unwind. What truly stood out was the staff: incredibly friendly, attentive, and always ready to help with a smile. Their hospitality made the stay feel warm and welcoming. However, the food was a bit of a letdown. Despite the inviting atmosphere, the dining options were very, very average. Nothing was particularly bad, but nothing memorable either. If you're a foodie looking for standout meals, you might want to explore nearby restaurants instead. In short: great hotel, fantastic staff, but the culinary experience could use a bit of a boost.”

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Posted 4 weeks ago

“Upon booking through the website I received a code for £25 off your first booking over £250. We had received a voucher for £200 as a gift so thought that it was great I wouldn't have to pay much however the code would not work despite the booking being £255. I spoke to a member of staff on the phone who advised to go ahead and they would watch for the booking coming through and manually add it. This did not happen and I've paid £55. Disappointing service.”

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Posted 4 weeks ago

Hello Karen, Thank you for sharing your feedback and I’m sorry for the disappointment caused. Our promotions do exclude bookings made using gift vouchers, which is why the code could not be applied automatically. However, as a gesture of goodwill, we’ve refunded £25 back to your payment card. We truly value your custom and hope this helps reassure you that we want every experience with us to feel positive. We hope you have an enjoyable stay at The Lodge on Loch Lomond. Best wishes Countryhotelbreaks

Posted 3 weeks ago

“The sourcing and booking process was fairly easy and I was able to find a hotel that met all of our requirement. The website provided all necessary information to evaluate each location without referring out to other websites or by making phone calls / chat”

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Posted 4 weeks ago

“Once you understand how it works and you don't have to book a multi night deal it works well, and easy to apply your voucher number.”

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Posted 1 month ago

“Slightly confusing booking through the website. We’d been given a voucher valid for a stay at one of the ‘classic country getaway collection’. I had a look on the website and chose a hotel - but when I entered the voucher code it was only valid at a limited number of those hotels, not the full collection. The hotel we had planned to stay at wasn’t listed as bookable using the voucher. Not very clear - and a bit disapppinting.”

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Posted 1 month ago

Hello, Thank you for your feedback. I’m sorry you felt the booking process wasn’t as clear as it should have been. While the original voucher is restricted to the Classic Country Getaway Collection, we’re happy to convert it to a money voucher instead, which can then be used towards any package or property available on our website. Please get in touch if you’d like us to arrange this for you. Regards Countryhotelbreaks

Posted 3 weeks ago

“Once the computor could log oto the site all wet well. The information provided is complete and informative. All the photographs are clear and simple to work out what is on offer. We had a problem choosing what hotel to visit, because all looked great.”

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Posted 1 month ago

“Website took payment twice but sorted out by lovely lady on the phone. She gets 10/10!”

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Posted 1 month ago

Hello Philippa, Thank you so much for your feedback. We’re sorry about the duplicate payment and delighted our team member was able to resolve it quickly for you. Regards Countryhotelbreaks

Posted 3 weeks ago

Country Hotel Breaks is rated 4.7 based on 2,392 reviews