Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.70

4.7 Rating 2,537 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,537 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

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“Exceptional service, quick ,easy and great value. Will definitely use again. Thank you.”

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Posted 4 years ago

“Initially I honestly hated the app. The link I was given didn't work. I emailed and got another link, this let me in but the cost after using it was more than it would cost on-line. I tried again later and got straight in and booked the hotel we wanted. Don't know if it was the app or me to be honest. The staff were helpful when I was having the isdues, so thank you.”

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Posted 2 days ago

“Satisfactory, but would not accept my credit card, despite the fact that other hotels did; eventually it did after much angst.”

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Posted 2 days ago

“Easy booking experience”

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Posted 2 days ago

“Really enjoyable short weekend break. Food delicious and staff really helpful.”

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Posted 2 days ago

“I contacted Country Hotels Booking to claim a Jaecoo Voucher….they were fantastic, friendly, knowledgeable and helpful nothing was too much trouble. They ensured our dog could join us and in what areas of the hotel as well as ensuring we had a kingsize bed. Excellent service, thank you”

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Posted 5 days ago

“Always found them to be polite, prompt and efficient with dealing with any issues”

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Posted 1 week ago

“Booking very easy, no hassle”

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Posted 1 week ago

“Great website if you are looking for a different style of beautiful hotels. The prices are reasonable, and you are made to feel very welcome at each hotel, and ideal for a celebration dinner and a special treat.”

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Posted 2 weeks ago

“Easy to book , straightforward. Emailed a query and they replied promptly .”

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Posted 2 weeks ago

“Extremely helpful and the lady who sorted my booking was extremely pleasant and very helpful. Especially sorting out my vouchers. Thankyou”

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Posted 2 weeks ago

“Very easy to book”

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Posted 2 weeks ago

“Website easy to navigate.making booking simple.”

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Posted 2 weeks ago

“Very good customer service. I booked online which was easy until the screen disappeared just after I had paid. I don't think it was down to their website - as I have a new phone and it seems to have a glitch after approving payments on a bank app. When I called this company, someone answered straight away, and was able to find my order details. She corrected it so that I received an email saying the booking had been requested, and the process completed smoothly after that. These days it is rare to be able to make such a call with such an easy resolution. Thank you”

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Posted 2 weeks ago

“Informative,quick and easy to use”

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Posted 2 weeks ago

“Disappointment is an overstatement. After the first meal we went to reception requested if we could leave a early. We didn't book through them so we could not have a refund. The atmosphere was that of a funeral director except the people were all trying to be richer than the people for the next table. At over £40 for a steak one third of the steak was inedible(I do have pictures) the triple cooked chips may have been cooked three times, but other than that they were a misrepresentation. They clearly need to have a look at their recipe. The wine which was ordered was not received put a cheaper bottle of the same grape. We paid for the dog £20 per day in advance and when leaving they try to charges £20 per day as an addition. And that is just off the top of my head, never again. The area is absolutely breathtaking but find a decent hotel. NO REFUND”

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Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. As the booking agent, we work closely with our partner properties and take comments such as yours very seriously. We regret to hear about the issues you encountered regarding the dining experience, atmosphere and confusion surrounding the dog charges. This is certainly not the standard we expect for our customers. We understand how disappointing it must have been, particularly given the cost of your stay. While booking agents are only able to process refunds with agreement from the property, we would very much like the opportunity to review your concerns further with the hotel management. Please contact our customer support team directly with your booking reference and any supporting information or photographs you may wish to share. We will ensure your feedback is formally escalated and investigated with the property. We do appreciate your comments regarding the beautiful location, although we are truly sorry the overall experience fell short. Kind regards Countryhotelbreaks

Posted 2 weeks ago

“Easy website to explore and clear information about the offers available. Very pleased with the booking process.”

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Posted 3 weeks ago

“Amazing custmer service. Very friendly and supported me in making great choice for my stay away. Looking forward to our stay in july”

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Posted 3 weeks ago

“Maybe it was the 'system' but booking and paying really was difficult to do! The 'system' went down about ten times, response was a snail pace, i had just about given up, tried final time and somehow i got there! i had the timeto keep trying, had i not had the time i would have given up! Anyway, looking forward to the hotel stay.”

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Posted 3 weeks ago

“Good service but the first hotel I booked I was told later that the dates booked were unavailable. I then rebooked with alternative dates and was told the hotel was going to be taken off your web site!”

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Posted 3 weeks ago

“Was easy to use and book and was a good deal.”

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Posted 1 month ago

Country Hotel Breaks is rated 4.7 based on 2,537 reviews