Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.70

4.7 Rating 2,491 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

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“Easy to use, very good offers.”

Helpful Report

Posted 4 weeks ago

“I received an excellent service from Country Hotel breaks. I had a few questions and needs to be met, and the customer service employee was able to sort them out for me, with such care and speed. I would recommend them to anyone for their first class response.”

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Posted 4 weeks ago

“I was given a voucher to use and found the website very confusing to use the voucher. It was very limited to only certain hotels but trying to book the hotel was not easy. Also the sight charges more then if you booked directly with the hotel for the same package. In reality not a fan of this particular company”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your feedback and I’m sorry to hear you found the website confusing when trying to redeem your voucher. Having looked at the hotel's website for your arrival date, while the bed and breakfast rate may appear slightly cheaper when booking directly, our package includes dinner, a welcome drink and late checkout. These extras are built into the value of the experience rather than being charged separately representing better value for money. We do appreciate your comments about usability and availability, and we’ll be sharing them with our team as we’re always looking to improve the booking journey. Kind regards Countryhotelbreaks

Posted 4 weeks ago

“I wish all my telephone conversations /bookings etc, were as simple and pleasant as the one I experienced while redeeming my voucher for briary wood, it's so nice to have exceptional service these days 🤗 Peter Fearon”

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Posted 1 month ago

“Rather disappointing to find out out the hotels that were available to me as I was using a Gift Voucher, was different to the hotels that were from the specific collection I was supposed to have available to me. And having to book a twin room is annoying”

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Posted 1 month ago

Dear Mr Wilkinson, Thank you for your feedback and I'm sorry for the disappointment caused. Some of our gift vouchers are linked to specific hotel collections and availability can vary depending on dates and room types, which can sometimes mean a different selection appears compared to browsing the full website. I completely appreciate how frustrating it is when this doesn’t match expectations, particularly when you were hoping for a wider choice and a double room rather than a twin. I hope you have an enjoyable stay and please do get in touch with our customer service team if there is anything we can do prior to your arrival. Kind regards Countryhotelbreaks

Posted 4 weeks ago

“Needed to change my dates after booking, very helpful and quick to reply to my e mail”

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Posted 1 month ago

“Excellent service from Clare and Mary to exchange my voucher from a one night luxury break to a cash voucher. Thank you.”

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Posted 1 month ago

“Process works well, swift and clear. Great selection of offers. Will use again to book.”

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Posted 1 month ago

“I had a very specific requirement. This was det with very quickly and efficiently”

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Posted 1 month ago

“Very happy with the assistance I received from the ladies I spoke to.”

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Posted 1 month ago

“The booking was very straightforward but more info of the rooms eg views of the bathrooms would help”

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Posted 1 month ago

“Easy to book, easy to cancel . Good communication from customer service when issues arise.”

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Posted 1 month ago

“Great service over the phone and they said they would confirm it the next day as when I called it was a Sunday”

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Posted 1 month ago

“Very grateful for all the help I received when having a problem using a voucher. I realised after I'd emailed customer services that it was completely my fault for trying to use a voucher before it's valid from date. Your customer service team very kindly arranged to change the start date to enable me to complete my booking. The website was very user friendly and I found the filters very helpful in finding the hotel we wanted. Thoroughly recommend booking a Country Hotel Break.”

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Posted 1 month ago

“Easy to book. Had to ring helpline as didnt receive email with discount code. Lady I spoke to was lovely. Looking for are to our stay.”

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Posted 1 month ago

“The service from your member of staff was excellent thanks”

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Posted 1 month ago

“All done on line but easy to do.”

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Posted 1 month ago

“All done on line very efficiently and confirmation was received within 2 hours. Altogether a very easy company to deal with.”

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Posted 1 month ago

“Booked a three night hotel break for my wife and I with vouchers received for our 70th birthdays respectively. There is a good selection and cross section of hotels to choose from and I found the deals to be competitively priced with excellent choice of inclusive features. Website is easy to navigate.”

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Posted 1 month ago

“Xxxxxxxxxxxxx”

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Posted 1 month ago

Country Hotel Breaks is rated 4.7 based on 2,491 reviews