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Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
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Ka, Confused.com Representative
“The RCIB offering on your site indicated that windscreen breakages were covered free of charge; whereas, only on completion of accepting the cover, I discovered that there was an £80 surcharge for replacements and a £20 surcharge for repairs.
Had I known this, I would have remained with my current insurers.”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore can you please email communications@confused.com confirming details of the date of quote created and given annual price with your chosen insurer.
I’m very sorry for any inconvenience this has caused you.
Ka, Confused.com Representative
“Asking for van insurance stating use for business purposes. Quotes came through. After closely reading the policies, they were giving cover for private use social domestic and pleasure only. Hardly acceptable for a quality comparison site.”
