“To Confused.com
To protect the viewer / future proposed customers ... Confused.com MUST be responsible & CLEARLY ensure that Viewers / Customer being provided WITH MOST INSURANCE BROKER COMPANIES QUOTES ... WILL be charged a BROKER Insurance ADMINISTRATION FEE for their services which is Added / on Top to any Provided Visual given QUOTE ... & NO this is NOT fully understood by MOST VIEWERS / PROPOSED CUSTOMERS at Confused.com DON'T PUT IT IN YOUR SMALLPRINT WHERE ITS VERY RARELY IF EVER READ ... BE BOLD Confused.com make it nice & BIG for viewers to both SEE & BE AWARE OF !!!”
Hello Richard,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
“Prices given are not accurate when you get a price you expect the cover you asked for price goes from £800 to £1200 big difference and not the cover you need”
Hello Kenneth,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Kenneth We hope to resolve this for you soon.
Ka, Confused.com Representative
