“I added convictions then gave me a quote I was happy with and now I have to pay £300 more because the insurance company said I've not put them on fumming”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
“Previously found prices to be competitive, until this year discovered broker not passing on important disclosure I'd made to the insurer. In future I'll be checking every quote for accuracy. I don't want a claim to be refused by insurer for non disclosure.”
Hello,
Thank you for leaving your review.
I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers.
We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
“It needs to be made clear about the prices shown as they are very misleading. One might think its a good price as you have ticked the appropriate boxes at the start, but when you click on the site it's saying this is extra that is extra and at the end its added on an extra 100 plus pounds.”
Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon.
Dan, Confused.com Representative
“they gave me a massive list of insurance quotations, very clearly listing the details, which enabled me to choose a new motor insurance that was half the cost of my previous insurance”
