Hello Stuart,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, Stuart. We hope to resolve this for you soon.
Dan, Confused.com Representative
Hello James,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted contact.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
You'll only be contacted by insurers regarding your quote by phone if you have opted into this when completing the quote form.
I hope this helps.
Dan, Confused.com Representative
Hello Julian,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted emails.
Confused.com does not operate a phone line so have not been contacting you by phone though you may be contacted by insurers directly if you opt into this on the quote form.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
I hope this helps.
Dan, Confused.com Representative
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
