Hello Simon,
Thank you for leaving your review.
I am sorry to hear you have experienced this issue.
I have reviewed your account and I can see you already resolved your query and submitted your reward claim on 03-12-2025 at 09:40.
It can take between 3 to 14 working days to verify your reward claim.
If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help.
I hope this helps!
Ka, Confused.com Representative
Hello Allan,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com
We hope to resolve this for you soon, Allan.
Ka, Confused.com Representative
Hello Oguz,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
Hello Derrick,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Ka, Confused.com Representative
