“Found cheaper elsewhere, once I clicked on a confused link to take me to the price it was saying, the price went up £50 before I had even entered any details”
Hello Michael,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Michael. We hope to hear from you soon.
Jess, Confused.com Representative
“It is ridiculous to get a reminder and then discover that none of the information confused. Com has been reinstalled. It saves zero time over starting a new quote and is therefore just an advert. Rubbish!”
Hello Peter,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
Hello David,
Thank you for leaving your review, your feedback is really valuable to us.
Confused.com is an online price comparison website, we do not operate a telephone service.
If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help.
Jess, Confused.com Representative
“Nice & Simple to use. But the links when I was ready to take out the policy didn't work. Date hadn't expired. Tried to ring Swinton who has the best price/ policy but couldn't get through by phone. So ended up having to fine elsewhere.”
Hello,
Thank you for leaving your review.
I'm sorry to hear the prices you have received are not competitive.
As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently.
If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
