“To many emails we just need to insure and that’s it !!
Did I purchase from you I don’t know as I have 100 email I’m not sure that I did or didn’t !!!!”
Hello Kevin,
Thank you for leaving your review.
I’m sorry to hear you’ve been receiving unwanted emails.
If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account.
Please go to Account > Settings > Contact preferences to make this change.
I hope this helps.
Jess, Confused.com Representative
“Found cheaper elsewhere, once I clicked on a confused link to take me to the price it was saying, the price went up £50 before I had even entered any details”
Hello Michael,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Michael. We hope to hear from you soon.
Jess, Confused.com Representative
“It is ridiculous to get a reminder and then discover that none of the information confused. Com has been reinstalled. It saves zero time over starting a new quote and is therefore just an advert. Rubbish!”
Hello Peter,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
Hello David,
Thank you for leaving your review, your feedback is really valuable to us.
Confused.com is an online price comparison website, we do not operate a telephone service.
If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help.
Jess, Confused.com Representative
