“I was given a quote online and when I called, I was given a higher quote which was I could not afford. The next day they emailed me with the initial quote that I could afford. I rang them again and they said they couldn’t give me at that quote and it was still too high. And that was after a very long wait to speak to someone. When I told that gentleman to cancel the emails with a cheaper quote that I could afford, he rudely told me that they was nothing they could do and just hung up the phone without even saying it. I was left talking to myself and I was disappointed. I wouldn’t recommend them to anyone”
Hello Walter,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
We also do not process any payments or operate a phone line.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, Walter. We hope to resolve this for you soon.
Dan, Confused.com Representative
“On line process smooth and logical unlike others. BUT try and talk to a real person is just frustrating. But that is the same everywhere. I rate the on line process as very good but an AI voice with no logic is off putting to say the least. I am still trying to talk to a real person”
